Very impressed with the high level of service and instant communication. Ordered a device and arrived in under 24 hours. Also couldn’t find the specific device available anywhere and Ooodles had it.
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See what reviewers are saying
Ooodles is great! We use over 50 devices from them because they offer a good variety of devices, respond quickly when I make contact, and take action as soon as possible when we need repairs, etc. The... See more
Company replied
Helpful when selling to me and getting me to commit to the credit agreement. But when it came to delivery the process was dreadful. No confirmation of order being accepted, No email to confirm shippin... See more
Company replied
I needed to lease a laptop to replace my old, broken one for a few months. They're one of the few companies that are confident enough to actually display prices on their website, which made them an... See more
Company details
About Ooodles - The IT procurement & Lifecycle solution for SMEs
Written by the company
👉 What's Ooodles:
Ooodles is the most flexible IT procurement & lifecycle solution for small-to-medium businesses.
It integrates logistics and financial services and allows companies to lower costs and seamlessly manage their IT 🖥️ devices in one centralised platform.
👉 How we help your business:
- Buy or lease high-spec devices, new or "as-new"
- Ship, track, manage devices from one platform, at the click of a button
- Benefit from cost-effective IT lifecycle management when you select the Ooodles Flex or Ooodles+ option
👉 IT hardware: a business-critical choice for your company:
The IT device you equip your team with is a business-critical choice. You should not compromise because it has a direct impact on:
- Performance
- Efficiency
- Security
- Sustainability
- Employee's engagement
and ultimately how successfully your business can satisfy your customer’s needs. We live in a digital economy and AI is coming: but these technologies run on a piece of IT hardware. Every business leader must make a strategic choice and Ooodles offers the best solution to stay on the forefront of the IT needs.
👉 Ooodles vision:
To make access to tech devices so flexible that IT hardware instantly adapts to the business needs without restrictions.
👉 More about Ooodles:
Built by industry experts and trusted by over 220 SMEs, Ooodles is the most flexible solution to buy, lease, return, repair, and upgrade IT devices whilst embracing the circular economy.
Contact info
7 Stratford Place, W1C 1AY, London, United Kingdom
- +44 (0) 203 608 8618
- support@ooodles.com
- ooodles.com
4.6
Excellent
303 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service . Great customer service and quick delivery! Couldn’t be more happier! Wish I had known about Ooodles ages ago! IPhone 14 plus was in great condition! Daughter is over the moon
23 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you so much for your kind words!
We are so glad to hear that your daughter is over the moon with her new iPhone 14 Plus.
We strive to provide excellent customer service and quick delivery, so we are happy to know that our efforts have paid off. And thank you for taking the time to share your experience - we hope to be able to serve you again in the future! Team Ooodles
Straight forward process
Straight forward process! Good communication and security checking! Fast ordering and delivery and over all brilliant for what it is!
14 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thanks so much for the lovely review! We're thrilled to hear you had a great experience with our process, communication, security, ordering and delivery. We take pride in providing our customers with an amazing experience, so we really appreciate your kind words Team Ooodles 🧘🏽♀️✨
Get this message even when my personal…
Get this message even when my personal details name and address match my bank account "Problem With Your Submission, please ensure that your name and address are of the account holder and match your bank details and information in the electoral register".
All my details are complete never had any issues until using this site
20 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hi there!
Thank you for your feedback. We’re sorry to hear that you have been experiencing difficulties with the site and how frustrating it can be. We would like to help ASAP.
Please contact our customer service team (actual humans!), we have online chat, email hello@ooodles.co.uk or you can call 03300947388 so that we can review your submission and ensure that all of your personal details, including name and address, match your bank account information.
We constantly strive to improve the process, and we will use your feedback to dig deeper into what could be done to prevent this in the future
First class service phone dispatched…
First class service phone dispatched the next working day after all checks are done. The only thing that went wrong was the delivery service by DPD that sent my phone to the wrong sorting office delaying my delivery but this is nothing to do with Oooles. I would recommend this company to get your new phone. AAAAA *****
6 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Mat! Thank you so much for your kind words and for recommending us! We are so glad to hear that the service we provided was up to your expectations. We will pass it on to the team - happy friday to them!
Thanks again for choosing Ooodles! ✨🧘🏽♀️
All went smoothly with my Order would…
All went smoothly with my Order would reccomend you to others
13 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for your review, Marc! We're so glad that everything went smoothly with your order and that you'd recommend us to others. We look forward to serving you again soon! Team Ooodles 🧘🏽♀️👍🏻
Very good service and fast delivery
13 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for your review, Imran! We are glad to hear that you had a great experience with our service and fast delivery. We look forward to serving you again in the future! Team Ooodles 🧘🏽♀️✨
The other reviews do no match my experience
Ordered on a Wednesday evening online, expecting Friday delivery as promised; completed all the necessary ID checks on Thursday morning and on Friday received an email to say that they were trying to call to confirm the order. Confirm it? It was confirmed online. This is nonsense. What was meant to be Friday 'next day' delivery looks like it is not coming at all. They do not answer questions in the email thread. Most odd customer services experience ever... definitely a company who appear to over-promise and under-deliver in my personal experience. Perhaps they will fix the situation, but I am not particularly hopeful.
10 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hi Michelle - thank you for taking the time to leave a review. We’re sorry for the delay in processing your application.
Ooodles is regulated by the FCA, and to protect our customers (and ourselves) from identity fraud, we do a soft credit check prior to renting out items.
We also confirm your order after you apply, for the same reason. It is possible that there is a mismatch between the information you provided in your application and the information credit agencies have on record which caused the delay.
We will be happy to help with the issue as soon as possible. We have live chat (run by humans) on ooodles.co.uk or you can email us at hello@ooodles.co.uk. You can also speak directly to us by calling 03300947388.
Superb
Effortless system when placing an order. Free next day delivery and competitive pricing puts Ooodles way ahead of others.
2 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for your great review of Ooodles Nisa!
We're glad you found our ordering system easy to use and appreciate our free next-day delivery offer and competitive prices.
We strive to provide the best possible experience for our customers and it's great to know that we are meeting (and exceeding) your expectations.
Thanks again for choosing Ooodles 🧘🏽♀️✨
Team Ooodles
Easy
Easy, speedy and great way to get the latest phone without being tied into an expensive long contract. Really good customer service too as I messed up the first order somehow and they cleared it and got me started again
1 February 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for your review Sarah!
We're happy to hear that you found our service easy, speedy and helpful.
We strive to provide the best possible experience for our customers and it's great to know that we succeeded in this case. Please do reach out to our team if you need anything else 🧘🏽♀️✨
Team Ooodles
Can highly recommend Ooodles
Great, very professional and fast service! Sarah has been especially helpful and always strives towards finding the best solutions for the clients she supports.
25 January 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Ricarda! Thank you for taking the them to leave a review, and we look forward to helping again very soon! All the best, Team Ooodles
Exceptional service for business phone rentals
Excellent customer service and amazingly quick turnaround. Special thanks to Sarah who helped get everything sorted within 24 hours.
10 January 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Siukei! Thank you for the glowing review and taking the time to leave it! We've passed it on to Sarah and the team. We look forward to helping you again! Team Ooodles
Very happy with this service
18 January 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Julie! Incredible, thank you for taking the time to leave a review! Please do reach out if you need anything else at all 🧘🏽♀️✨
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Joanne! Thank you for taking the time to leave a review for us! We're here when you need us, we look forward to helping you again. Team Ooodles 🧑🏻💻✨🧘🏽♀️
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for the review Elizabeth! - you've made our content creators very happy. We look forward to helping you again 🧘🏽♀️✨
Great communication, quick and effortless!!
What a service! Quick, easy and effortless! The Ooodles model is perfect for my growing tech business and allowed us to replace a stolen MacBook in next to no time. Communication was on point from the start, keeping me informed of every step and the MacBook was delivered to my address the next day!
Cannot wait to use the service again! Now what else do I need ... ;-) ???
14 December 2022
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Victoria! Thank you for this glowing review and we have passed your comment on to Sarah and the whole business team.
Please do reach out if you need anything else at all! What do you need next? Maybe an iPad to complement the MacBook 💻 😜
Team Ooodles
Grate cheap deals phone arrived next…happy chappie
Grate cheap deals phone arrived next day been with raylo but this company better
20 December 2022
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Helen! Thank you so much for this glowing review! Look out for it on our socials and please do reach out to us if you need anything else at all, or just to chat. I'm sure our customer team will be more than happy to help :)
This company has been absolutely…
This company has been absolutely amazing. They are so quick and efficient it’s really the best solution out there for equipment leasing. I highly recommend Sarah, she goes above and beyond to make sure my business needs are taken care of. I highly recommend.
28 December 2022
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for this glowing review and we have passed your comment on to Sarah and the whole business team.
Please do reach out if you need anything else at all
Team Ooodles
A really good service
A really good service! Rented a brand new PS5, nothing to complaint about, except the delivery was 3 days instead of 1.
17 November 2022
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you so much for the review! And for taking the time to do this during such a busy time of year.
We also thank you for your understanding about the delay in delivery.
Team Ooodles
Realy fast an reliable delivery
Realy fast an reliable delivery, i orderd my sons christmas presents on the 15th dec and it come on the 16th the next day.
15 December 2022
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for taking the time to leave a review! Merry Christmas 🎅 - and please do give us a shout if there is anything else we can do!
🎄 Team Ooodles 🎄
Amazing Business Account customer service - so fast and efficient
We've rented 3 MacBooks from Ooodles for our new business and the service has been so good. Fast and efficient - with access to MacBooks faster than what Apple can provide. Clear information, great customer service - highly recommended for any business looking for equipment.
7 December 2022
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Frank! Incredible review - Thank you so much! We will pass this on to our B2B team. If you need anything else please do reach out - Team Ooodles
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