On The Money Group Ltd Reviews 7

TrustScore 4 out of 5

3.9

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Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Nobody wakes up and says “I can’t wait to apply for a loan”. But maybe you want to buy a house or consolidate your debt or buy something now and pay it back later, and that usually involves forms, sums on your fingers and comparing offers you don’t even know that you’ll qualify for. That’s why we built super-smart AI to work along side our experienced team of Mortgage and Protection Advisors, to do all of that hard — and let’s be honest, incredibly boring — work for you. If you want to save stacks on your borrowing, get personalised deals that suit you and make your money work for you (not the other way around), we’d love to be your sidekick.


Contact info

3.9

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Took our money and ran

Used this company to do our mortgage renewal. After taking £495 up front for their fee before starting any work. Decided it wasn't right for us and requested refund. Was told max of two weeks for the return of the fee. Still waiting and chases after 3 weeks. Will not be returning to this company again. Will get my refund from a section 75 charge back.

8 December 2021
Unprompted review
Rated 5 out of 5 stars

Mortgage application.

I am a very happy customer. Both Charlie Cook and Niki Waite went above and beyond with the application and kept me sane during the waiting period. A 5 star rating for both. Many thanks, Simon.

30 November 2021
Rated 5 out of 5 stars

Remortgage

I found the staff, particularly Ross Purves, very helpful and informative and very professional. There was always somebody available to chat and update me on the progress of my remortgage to which I am very appreciative, thankyou

11 November 2021
On The Money Group Ltd logo

Reply from On The Money Group Ltd

Hi Willie,

Thank you so much for your review, we really appreciate your feedback and we're happy to hear you've had an excellent experience with us.

The On The Money Customer Experience Team

Rated 5 out of 5 stars

An excellent and efficient service from…

An excellent and efficient service from both Charlie and Danielle who could not have done more to secure my buy to let mortgage.
Highly recommended.

19 October 2021
On The Money Group Ltd logo

Reply from On The Money Group Ltd

Hi Derek,

Thank you so much for your review, we really appreciate your feedback and we're happy to hear you've had an excellent experience with us.

The On The Money Customer Experience Team

Rated 5 out of 5 stars

So helpful!!

A broker was able to help me get a mortgage in principle and answered all the questions I had about getting a mortgage (bearing in kind I had no knowledge on the subject to begin with - they were incredibly helpful!) I’ll definitely be back when i have found my house!

19 October 2021
Unprompted review
On The Money Group Ltd logo

Reply from On The Money Group Ltd

Hi Tabby, thanks so much for your great review. We are so glad we were able to help you. We're looking forward to helping you find a great mortgage deal when you have found your home!

Rated 5 out of 5 stars

Excellent service by all staff who…

Excellent service by all staff who helped the process go smoothly

19 October 2021
On The Money Group Ltd logo

Reply from On The Money Group Ltd

Hi Amanda,

Thank you so much for your review, we really appreciate your feedback and we're happy to hear you've had an excellent experience with us.

The On The Money Customer Experience Team

Rated 5 out of 5 stars

They deliver!

After 2 months of wasted time with my broker I googled for help. Loan.co.uk put my enquiry thru to On The Money. Charlie had me a deal the next day. When this wasn't accepted a new deal followed swiftly. Danielle's support was excellent, flagging up when I needed to action things kept me well in line with my completion schedule.

27 September 2021
Unprompted review
On The Money Group Ltd logo

Reply from On The Money Group Ltd

Hi there,

Thank you very much for taking the time to leave us a great review, we really appreciate your feedback and we're happy to hear you've had an excellent experience with us.

So glad we could help with your situation and in a timely manner :)

The On The Money Customer Experience Team

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