Was interested in a property, put in request for a call back and nothing. No contact what so ever. Totally disgusting service. This online company need to look at whats happening regarding paying... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
Put my house details into their valuation model and it came up with a value 50% below similar houses sold in my area. A complete waste of time. It then listed local agents to contact for a proper valu... See more
Company details
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.5
Poor
385 reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible service came here around…
Horrible service came here around 6:30pm and no food at Starbucks or Popeyes… honestly if there was an option for zero stars I would do that.
Just terrible. Also someone at Starbucks specifically also placed an order online from food or something and they got it with no issues but the barista was so not polite to let me order a sandwich and just reheat it because the ovens were closed and it's just disgusting and disappointing because I was on a group trip with a limited time. Just very upsetting
10 May 2025
Unprompted review
Reply from OnTheMarket
Hi Rebecca, we're sorry to hear about your troubles in getting food, however I'm not sure you have the correct company. We are an online property portal, hosting properties for sale and to rent on behalf of estate agents. We don't have anything to do with Starbucks or Popeye's. We hope you were able to find some food in the end! All the best, the OnTheMarket team.
Absolutely useless valuation
Absolutely useless valuation. £800,000 below what it was valued at 2 weeks ago!!
16 April 2025
Unprompted review
Reply from OnTheMarket
Hi there, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend you speak to an expert local agent to get a more precise valuation should you wish to sell. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
Reply from OnTheMarket
Hi there, thanks so much for your review, we're so pleased you've enjoyed our products. Please do let us know if there's anything else we can do to help! OTM Team
Great product to rival Rightmove
As a lettings only business, I have found the product offered by OnTheMarket to be of great value and an excellent platform to market and let our properties.
The constant improvements and re-designing of the product gives it more appeal and shows the company are far from complacent in a very competitive marketplace.
3 April 2025
Reply from OnTheMarket
Hi Steven, thanks so much for taking the time to send this review, we always love hearing where we have done well and what people are liking. As always, please get in touch with the team if there's anything we can help with! All the best, OTM
Excellent service
Michael contacted us advising which package would most suit our business. He was never pushy gave us time to think things through and was available to answer any questions that we had. We have been kept up to date on the progress of the site going live.
1 April 2025
Unprompted review
Reply from OnTheMarket
Hi there, thanks so much for the feedback! We love hearing about the success of our colleagues and will make sure Michael gets the recognition he deserves. All the best, OTM team
The draw your search area is just…
The draw your search area is just impossible to use. It obscures the map with the little blue ‘house for sale’ markers and when you try to draw an area the map constantly moves. Utter rubbish.
15 March 2025
Unprompted review
Reply from OnTheMarket
Hi Borletti. Many thanks for getting in touch with this feedback, we always appreciate hearing how we can make our website better. I will pass this on to our team. All the best, OTM team
We have just started advertising on the…
We have just started advertising on the site. The on-boarding process took much longer than we would have expected but now we are up and running everything seems fine.
6 March 2025
Reply from OnTheMarket
Hi Adrian, thanks for your review. We're so pleased to hear you're up and running with us now!
Reply from OnTheMarket
Hi Dragos-Gabriel. We're sorry to hear you're experiencing problems. Please note, we are a property portal representing estate agents online. If you're having problems with referencing or other parts of the property process you'll need to contact the relevant party. If you're problem continues, please feel free to contact support@onthemarket.com for more help!
Iesha was very helpful
Iesha was very helpful, Listened to our requirements and suggested the product that suited us best.
6 March 2025
Reply from OnTheMarket
Hi Amanda! Thanks so much for leaving this review, we love hearing about our colleagues' good work. We'll make sure to pass the message on and please do get in touch if there's anything we can help you with in the future! All the best, OTM team.
Great Service
The onboarding process was very straight forward and completed very swiftly.
3 March 2025
Reply from OnTheMarket
Hi John, thanks for taking the time to leave us a five star review! It's great to hear this feedback. Please do get in touch if there's anything we can help with in the future. OTM team
Website doesn't work with an Apple…
Website doesn't work with an Apple computer!!!!!
3 March 2025
Unprompted review
Reply from OnTheMarket
Hi Mark, thanks for this feedback. This doesn't sound quite right to us so please do get in touch with support@onthemarket.com so that we can try to fix this problem. All the best, OTM team
On the Markets says my house is off the Market
My house is for sale and the agent does not advertise "On the Market" website and as I've been told never has. When I search my address on Google it brings up the On the Market site with my address and photos but indicates that my house is "no longer on the market". I guess I could be a way of reducing the competition.
3 March 2025
Unprompted review
Reply from OnTheMarket
Hi there. Thanks for getting in touch to let us know about this. We'd love to help sort this out, please contact support@onthemarket.com with a few more details so that we can get to the bottom of it! All the best,
OTM team
Getting emails of this company doesn't…
Getting emails of this company doesn't seem right rent is £95 a month for rent sound to good to be true but iffy to me
13 February 2025
Unprompted review
Reply from OnTheMarket
Hi there, sorry to hear of your experience. If you're concerned about the legitimacy of an email or property listing from OnTheMarket you can always forward it to our team at support@onthemarket.com to confirm or investigate further. Please note that OnTheMarket is a property portal that advertises property on behalf of the estate agent, we are not an estate agent. All the best on your property search.
Ami is just an amazing account manager
Ami is just an amazing account manager. Unlike other portals, she keeps in contact both remotely and by visiting my office. She is always upbeat and honest.
4 February 2025
Unprompted review
Reply from OnTheMarket
Hi Jo, wow thanks so much for your kind words. We really do love to hear this sort of feedback, we're proud of our team and the connections they make with agents like yourself. So it's wonderful to hear that you're so pleased with Ami. Thank you for taking the time to write us a five star review and for your support, all the best.
Good communication from Gary our local…
Good communication from Gary our local representative
3 February 2025
Reply from OnTheMarket
Hi Bradford Estates, thanks for taking to the time to leave us a five star review. We appreciate this kind of feedback about our sales team. We're glad Gary has left a good impression on you. Do reach out if there's anything we can assist with in future. All the best!
Kia is very kind
Kia is very kind, patient and never put me under any pressure. Would highly recommend
4 February 2025
Reply from OnTheMarket
Hi Dawn, thanks so much for taking the time to write a five star review. We really appreciate it! It's wonderful to hear your feedback about Kai, we'll be sure to share this with him and the team. If there's anything we can help with in future please do reach out to Kai or the support team at support@onthemarket.com. Thank you for your support, all the best.
As an agent who has used them before…
As an agent who has used them before and could not wait to get out of the contract, as the leads were virtually non existent. On the Market despite my 5 requests in the past to take me off their mailing list, still pester me to come back and ignore GDPR. The latest was a box with 3 helium balloons inside saying they were now the second best behind Rightmove. I am not interested and don't care. I am happy with Rightmove and Zoopla.
17 January 2025
Unprompted review
Reply from OnTheMarket
Hi Joe, we're sorry to hear of your experience. So that we can ensure this is fixed could you please reply to our request, alternatively you can contact the team at support@onthemarket.com and the team can help to rectify this situation. We're sorry we've not delivered on your expectations in this instance and wish you all the best with your agency.
Fix your search alerts.
Half the value of these house hunting sites is you can set up a search alert to be notified about houses in your area and price range, only it doesn't actually take those into account. Every day I get emails about houses a full 20 miles away from the area I entered, and half of those are well outside the price range I set. What's even the point?
27 January 2025
Unprompted review
Reply from OnTheMarket
Hi Benji, thanks for your feedback. You're right, that doesn't sound like a very useful alert at all. Please get in touch with our team at support@onthemarket.com, we can help fix that alert for you and make sure you're only receiving properties for the criteria you're after. Thanks for using OnTheMarket and all the best on your property journey.
I don't get it. What's the point?
I don't get it.
I've been enquiring about properties. I leave my contact details on their website/app and that's it. Nothing happens. What's the point?
26 January 2025
Unprompted review
Reply from OnTheMarket
Hi Peter, thanks for your feedback and for using OnTheMarket. If you have sent an email enquiry on a property you've seen listed at OnTheMarket and not had a response we would also recommend calling the number displayed on the listing as this will put you in touch with the agency advertising the property directly and may offer a quicker response or update on your enquiry. Good luck in your property search!
I was told they'd sell my property…
I was told they'd sell my property within 6-8weeks it took 6 months i did all the work never once met anyone from the company then buyer pulled out after I signed total waste of my time
21 February 2024
Unprompted review
Reply from OnTheMarket
Hi Gillian, we're sorry to hear of your experience selling your home. We would recommend sharing this feedback with the agency responsible for selling your property. OnTheMarket is property portal where estate agents can list their properties they have for sale or to let. OnTheMarket is not an estate agent. Thanks for your feedback and we wish you all the best.
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