As an Amazon flex worker in Australia, my Onsi account was accidentally set up in UK. Thus I am unable to access any deals for Australia user. I reached their customer service team to get help and Mat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was having problem trying to purchase the Coles’ gift voucher. Katrina told me it’s due to my bank system not able to accept confirmation from Onsi’s end. But she follow up with the issue and... See more
I gained access to Onsi through a partnership with Amazon Flex. I use the platform to get vouchers, which I mainly use for my grocery shopping at retail stores. One day, I encountered an error wh... See more
I was dealing with Katrina and she came back to me within a few hours of sending the email and addresed every issue, she seemed very helpful and made me feel like nothing was to much trouble! I haven'... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this company easy app
Insurance rubbish
I had a serious accident, I was taken to the hospital, I was hospitalized, and when I left I contacted the insurance, handed over all the necessary and requested evidence, and the insurance simply rejected my claim, this company is rubbish, now in addition to chasing the third party's insurance, I will still have to file a lawsuit against OSNI, Stuart, Just Eat and Crawford.
Easy app with quick withdraw a money…
Easy app with quick withdraw a money salary
Katrina was really what you would…
Katrina was really what you would define as support member very helpful and polite.
Onsi is good company.
Onsi is good company. Has great customer support and service.
Quick response
Quick response, resolved my issue in the same manner. Kept me informed during the process
Very informative and quickly responded
Very informative and quickly responded
Unusable gift card
I have purchased a gift card from Nike and this is not working, and despite contacting the support email address, no one has replied to my queries. As a result, I am now out of pocket. Other gift cards have worked previously however this one has not. Impossible to contact customer service team and no contact number!
Had a problem logging in but all sorted…
Had a problem logging in but all sorted by Katrina.
Very professional & communication was brilliant.
Katrina was super helpful and so lovely…
Katrina was super helpful and so lovely and patient with me. I had such a good experience, definitely recommend using Onsi!!
Matt was really helpful
Matt was really helpful. He resolved my issue quickly and professionally.
Really good customer service
Really good customer service. They couldn’t help enough. I’m also very happy with the app.
Onsi is amazing
Onsi is amazing, so many discounts for my place of work. Quick response to any questions you have and you can get 50% of your pay packet before you even get paid. 5 star company.
Katrina was great and super helpful
Katrina was great and super helpful. She was very polite and happy to help. She managed to solve my problem almost instantly! Thanks Katrina
it best company to deal with
they gave me all i needed to have and know in an accurate manner
The support and prompt response to…
The support and prompt response to queries and issues on the Onsi app is excellent 👌.
Thank you .
I was dealing with Katrina and she came…
I was dealing with Katrina and she came back to me within a few hours of sending the email and addresed every issue, she seemed very helpful and made me feel like nothing was to much trouble! I haven't made a draw down yet, but feel i'll get the same help i have already received if i get a problem.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








