ONP Solicitors Reviews 

28,513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being straightforward, stress-free, and smooth, making complex processes feel easy. The staff and customer service are frequently highlighted as helpful, supportive, and professional, providing clear communication and quick responses. Many people appreciated being kept informed at every stage, with questions answered promptly and efficiently, ensuring a seamless and positive user experience throughout their journey. However, some customers also noted dissatisfaction with communication, mentioning instances where phone calls went to voicemail or messages received no reply. A few people experienced administrative issues, such as needing to send information multiple times or receiving unorganized documents, which sometimes led to delays and confusion.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction and recommending... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the thoroughness, kindness, and... See more

Response time

Users describe positive interactions with response time, with many customers praising the quick and prompt... See more

User experience

Customers generally report positive experiences with the user experience, finding the process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kath C has been amazing for our sale and purchase; super responsive! She's been incredibly friendly throughout, and the welcome call was really helpful in setting expectations and explaining what... See more

Company replied

Rated 5 out of 5 stars

Want to say a huge, thank you to Grayson for all his wonderful help throughout buying our very first home! He was so thorough, kind and patient every step of the way, and always kept us perfectly in t... See more

Company replied

Rated 5 out of 5 stars

Would like to give massive shout out especially to Grace Carter for all her help an guidance with my remortgage. Her support made the entire process incredibly smooth. Appreciated her patience answer... See more

Company replied

Rated 5 out of 5 stars

Dear Rebecca Clarke, Thank you so much for your assistance during the process of our recent remortgage. Your constant communications/responses have been second to none. We're truly gratef... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.7

All reviews

(28,513)

2,560 reviews in the last 12 months

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Rated 2 out of 5 stars

Read this if this is your first conveyancing experience pt.2

I can't answer to their reply for some reason, but haven't seen any improvements on my case or on processes as of yet. But I 100% confirm what I said in my previous review

10 July 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

Thank you for sharing your feedback. We have located your previous review and we acknowledge your concerns regarding communication and guidance during the conveyancing process. We are reviewing our procedures to improve clarity and support for all clients.

ONP Solicitors

Rated 5 out of 5 stars

1st time buyer

They keep you well informed, plenty of interaction.

10 July 2026
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Reply from ONP Solicitors

We're so glad to hear that our communication and interaction met your expectations. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

The whole team are brilliant

The whole team are brilliant, I didn’t really know what to expect being my first time having to use a solicitor, but my case manager Joe Graham was very easy to talk to, easy to get hold of if you had any questions, and dealt with any questions with a prompt response either via email or through their app,

The app was a really good way of communicating, this was really impressive and useful, as you can track the progress!

I would highly recommend this firm, and the team especially.

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear about your positive first experience with us! It's wonderful that our team made everything easy to understand and that our app impressed you with its communication and progress tracking features.

Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Quick efficient

Quick efficient
Any questions were answered quickly
The App is very good, keeps you informed every step of the way

2 June 2026
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Reply from ONP Solicitors

We're so pleased to hear that our service was quick and efficient, and that all your questions were answered promptly. It's great to know our app kept you informed every step of the way!

ONP Solicitors

Rated 5 out of 5 stars

Great Service and Communication

I had a great experience with ONP Solicitors handling my remortgage. The process was straightforward, well organised, and completed efficiently from start to finish.

Communication was excellent throughout, with regular updates and prompt responses to any questions. The team was professional, friendly, and made everything easy to understand.

I would happily recommend ONP Solicitors to anyone looking for a smooth and hassle-free remortgage experience. Thank you for the excellent service.

1 July 2026
Unprompted review
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Reply from ONP Solicitors

We're delighted to hear you had a great experience with your remortgage! It's wonderful to know our team made the process straightforward, well-organized, and efficient with excellent communication.
Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very smooth quick and easy process to…

Very smooth quick and easy process to follow with good communication from ONP

10 July 2026
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Reply from ONP Solicitors

We're delighted to hear that you found the process smooth, quick, and easy, and that our communication met your expectations. Thank you for your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

ONP Best Conveyor

Charlie was very efficient and quick. She kept me informed at all time especially when anomalies came up. Very good company ONP if you are looking for a good conveyor.

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear our team member was efficient and kept you well-informed, especially when unexpected issues arose.
Thank you for your kind recommendation!

ONP Solicitors

Rated 4 out of 5 stars

Very good

Very good
App ok needs to have a bit of work .
People always friendly and helpful .

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear you had such a positive experience with our friendly and helpful team! We appreciate your feedback regarding the app and will certainly take it into consideration for future improvements.

ONP Solicitors

Rated 5 out of 5 stars

Remortgage issue with Title -Dealt appropriately to resolution

2020 we bought home and Oneil-patient who dealt with exchange has now been acquired by ONP.
We then had issues with "Title restrictions" stopping our re-mortgage to be sorted and approached ONP.
They were considerate about due date for remortgage and financial implications to our household, have spoken with builder and responded in timely manner which helped my remortgage to be sorted.

Thanks to Jake Berriman and team.

18 June 2026
Unprompted review
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Reply from ONP Solicitors

We are so pleased to hear about your positive experience with our team, especially during such a crucial time for your remortgage. It's wonderful to know that we could assist you efficiently with the title restrictions and help resolve your situation.
We truly appreciate you sharing your feedback.

ONP Solicitors

Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

After completing the purchase of my property, I discovered that the registered title appears to be incomplete, with the garage not included as expected. During the conveyancing process, I was advised that this issue would either be resolved by including the garage within the property title or by obtaining a separate title if necessary.

Since then, I have sent multiple emails seeking clarification and updates regarding the missing title registration. Unfortunately, despite repeated attempts to obtain information, I have received no response.

The most frustrating aspect has been the lack of communication. When a matter concerns legal ownership of part of a property, clients should be able to expect timely responses and clear explanations.

I hope this issue can still be resolved, but based on my experience so far, I cannot recommend the service.

10 July 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We acknowledge that your concerns are currently being considered under our formal complaints procedure. Your complaint will be investigated thoroughly, fairly and impartially, with all relevant information carefully reviewed before any conclusions are reached.

We will keep you informed of any significant developments throughout our investigation and will provide you with a formal written response within the timescales set out in our Complaints Policy.

ONP Solicitors

Rated 5 out of 5 stars

Kian was extremely helpful and…

Kian was extremely helpful and efficient with good communication. He clearly explained the process and what I needed to do to ensure it was all correct and went through smoothly.

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear our team member was extremely helpful and efficient. We appreciate you acknowledging their clear explanations and smooth process!

ONP Solicitors

Rated 5 out of 5 stars

Excellent 5⭐️

Hayley was extremely helpful and quick at responding to any queries I had. Such a lovely girl, kept me up to date on what was happening at every step. 5 ⭐️

10 July 2026
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Reply from ONP Solicitors

We appreciate your positive feedback and 5-star review! We're so pleased to hear that our team was extremely helpful, quick at responding, and kept you updated every step of the way.

ONP Solicitors

Rated 5 out of 5 stars

Good, efficient service

ONP Solicitors acted on behalf of my mortgage lender during our remortgage, so my direct dealings with them were relatively limited. However, throughout the process I found them to be professional, efficient, and responsive, progressing everything smoothly and without unnecessary delays or complications.

9 July 2026
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Reply from ONP Solicitors

We are delighted to hear that we were able to assist with your remortgage. It's wonderful to know that you found our team professional, efficient, and responsive, ensuring a smooth process.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service from Aleks and the ONP team

We had a great experience with ONP Solicitors throughout our house purchase, and in particular with Aleks Zeglicki, who handled our case.
As first-time buyers, the process was naturally stressful at times, but Aleks was always professional, responsive and kept us updated throughout. He answered our questions clearly, dealt with everything efficiently, and helped ensure our exchange and completion went as smoothly as possible.
We really appreciated all the hard work that went into our purchase and wouldn't hesitate to recommend Aleks and ONP Solicitors to anyone buying a property.
Thank you again for all your help!

10 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear about your great experience with your house purchase! It's wonderful to know that our team's professionalism and responsiveness made the process smoother for you as first-time buyers.
Thank you for your kind recommendation!

ONP Solicitors

Rated 5 out of 5 stars

I would recommend 100%

I would recommend 100%! Hayley was amazing! Quick to reply to my messages and I was ready well before the others in the chain. Super speedy service!

8 July 2026
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Reply from ONP Solicitors

We're so pleased to hear you had such a positive experience and that our service was super speedy! It's wonderful to know that your messages were replied to quickly, and we truly appreciate your high recommendation.

ONP Solicitors

Rated 1 out of 5 stars

Very poor service

Very poor service, I wes with them around 3 months for my remortgage, very poor communication about progress, finally they couldn't finish my remortgage till my current mortgage ends...then I had to pay interests 9 days on variable rat, worse ever service I had in my life

7 July 2026
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Reply from ONP Solicitors

We are truly sorry to hear about your difficult remortgaging experience. We understand your frustration with the delays, we are reviewing your feedback to improve our processes.

ONP Solicitors

Rated 5 out of 5 stars

Highly recommended

ONP made everything so easy taking the stress out of every stage with easy to understand correspondence and support available along the way. Highly recommend

1 July 2026
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Reply from ONP Solicitors

We're so pleased to hear we made everything easy and stress-free for you. We're glad our correspondence was clear and our support was helpful throughout.
Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Great response time

Great response time, really nice people, everything went smoothly and efficiently

9 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that our team was nice and that everything went smoothly and efficiently for you.

ONP Solicitors

Rated 5 out of 5 stars

Seamless Professional and efficient…

From the start the process was handled by the agent Helen with efficiency and professionalism. All questions answered quickly and informatively. I found the whole process seamless; I was worried as had booked a holiday at the time of the transfer but didn’t have to worry as all went through without any issues.

1 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that your experience was seamless and that our team handled the process with efficiency and professionalism. It's wonderful to know that your questions were answered quickly and informatively, and that everything went smoothly despite your holiday plans.

ONP Solicitors

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