ONP Solicitors Reviews 

The remortgage was painful. Throughout the process, my point of contact was not available once (at all) via phone or email. The phone always went to voicemail. Documents for completion were sent through in no particular order or organised manner, documents that should have dropdowns to select (and complete online) did not have options and required being manually printed because they were not working. They did not provide any guidance and they even sent threatening emails about dropping your case because you had not fully completed documents but did not respond when you needed help. Remortgaging is important and needs to be done in a timely manner - please treat clients better. This is a misuse of power as a “licensed and regulated solicitor” firm.

O’Neill Patient are the best company all credit goes to Niall Brooks and his team from helping and updating my case so me and my wife can enjoy our new home.

This remortgage was a painful drawn out experience. The whole identification process, inputting of duplicate information is making a re mortgage very stressful and time consuming.

As an estate agent who works with a large number of solicitors on a daily basis, I feel well placed to recognise truly exceptional service, and Chloe Smith at ONP Solicitors is one of the best I've had the pleasure of dealing with.

Chloe consistently demonstrates outstanding professionalism, excellent communication, and a proactive approach that helps transactions progress smoothly and efficiently. She is responsive, knowledgeable, and always willing to go the extra mile to resolve issues and keep all parties informed.

In an industry where delays and poor communication can often derail a transaction, Chloe stands out for all the right reasons. Her attention to detail, commitment to her clients, and ability to maintain momentum throughout the conveyancing process make her a real asset to ONP Solicitors.

I would have no hesitation in recommending Chloe to clients, colleagues, and anyone looking for a solicitor who genuinely delivers an exceptional level of service. A well-deserved 5-star review.

Communication when they needed info was good but got fed up having to send information several times as they claimed they hadn't received it. Also certain information was overlooked until the last minute. Seems a reasonable price. Also the. App had things outstanding that were completed.

Amrit was fantastic. The app made the process easy and whilst the transaction wasn’t the most straightforward, when it got to the business end, Amrit was thorough and professional. Many thanks

Malaika and Viktorija did a great job.
Communication: 5/5
Forward thinking: 5/5
Speed: 5/5
I'll definitely do business with you again

Great experience very helpful

I would like to express my heartfelt thanks to Sarah O'Leary for the outstanding support and professionalism she demonstrated throughout the purchase of my home.

Buying a property is often a stressful and complicated process, but Sarah made the entire legal side of the transaction feel far more manageable. From the outset, she handled every detail with great care and efficiency, always keeping me informed and ensuring that everything progressed smoothly.

What impressed me most was Sarah’s dedication, responsiveness, and willingness to help at every stage of the process. She was always available to answer my questions, explain complex matters clearly, and provide reassurance whenever needed. Her expertise and attention to detail gave me complete confidence throughout this important journey.

Sarah’s commitment and hard work turned what could have been an overwhelming experience into a positive one. I truly appreciate the patience, professionalism, and support she provided from start to finish.

I cannot recommend Sarah O'Leary highly enough. Anyone looking for a knowledgeable, reliable, and exceptional solicitor would be fortunate to have her on their side.

Thank you, Sarah, for your outstanding service and for helping me successfully navigate one of the most important milestones in my life.

I had a great experience with ONP Solicitors. The team was professional, friendly, and kept me informed throughout the entire process. They responded to my questions promptly and made everything as straightforward and stress-free as possible. I really appreciated their efficiency, attention to detail, and excellent communication. I would happily recommend ONP Solicitors to anyone looking for reliable and professional legal services. Thank you for all your help!

Excellent service. Very efficient and incredibly responsive. Would whole-heartedly recommend.

A great easy company to work with and really helpful with any queries

I highly recommend ONP conveyancing solicitors. I have bought & sold numerous properties for myself & family for many years. My experience with this company has far exceeded my expectations in comparison to other ( online) conveyances companies.

ONP dealt with the conveyancing for our remortgage.
Everything went very smoothly from our end and the communication was excellent throughout.
The process was completed on schedule a d we never felt other than confident in their work

All good, app very easy to use and good for updates, Simone always there when needed for further help

I can’t recommend ONP enough. My purchase was a difficult process for me with other solicitors due to a separation. Clare really made me a priority and went above and beyond to help me through the whole process. I was always updated and felt I knew where I was through constant communication. 10/10 service unlike other firms

Super company , very helpful all leading to a smooth process

I have used onp twice now. You can easily get through to the person dealing with your case and I have found them helpful and courteous on the phone. This last time they seemed a bit slow sending out forms and requesting certain info which slowed the process down unnecessarily from my perspective but that may have been due to the workload of the person I was dealing with and we got there in the end. Overall a positive experience.

Brilliant service. Well happy

ONP Solicitors were appointed by HSBC to act in connection with the transfer of my mortgage from joint ownership into my sole name.

At the outset, progress was unacceptably slow. Whilst the online portal provided a reasonable degree of transparency and the call centre staff were generally courteous and able to provide basic updates, this was where the positive aspects of the service ended.

As the transaction became more complex, the standard of legal representation deteriorated significantly. Responsibility for my file appeared to be transferred between multiple case handlers, with no continuity of ownership or accountability. On numerous occasions, when contacting ONP directly, their own staff were unable to identify who had conduct of my matter, which is wholly unacceptable for a regulated legal practice.

As exchange and completion approached, the handling of the matter descended into complete disarray. I received in excess of four or five completion statements, each reflecting materially different figures, demonstrating a concerning lack of attention to detail and raising serious questions regarding the accuracy of the firm’s financial administration.

Having approved the completion statement issued to me, I expected completion to take place on the agreed date. ONP failed to complete the transaction and, on the following day, produced an entirely revised completion statement which included an unexplained £200 charge for indemnity insurance that had neither been adequately justified nor agreed in advance. More significantly, this error resulted in insufficient funds being remitted to redeem my existing mortgage, leaving the previous mortgage account open and creating a protracted three-month process to rectify a mistake that was entirely of ONP’s own making.

The experience was characterised by poor communication, a lack of continuity, inadequate case management, and avoidable administrative errors that caused unnecessary delay, inconvenience and stress. In my view, the level of service fell well below the standard one should reasonably expect from a firm of solicitors entrusted with a conveyancing transaction.

I would strongly discourage anyone from instructing ONP Solicitors where an alternative is available. Should they be acting for the other side of a transaction, I would advise preparing for delays, confusion and unnecessary complications