Onmo Reviews 

5,939
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 936 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and straightforward application process, noting that verification and approval decisions happen seamlessly within minutes. Consumers also appreciate the user-friendly interface of the mobile app and the clear guidance provided to help manage their credit accounts responsibly. However, some customers also noted frustrating delays with receiving their physical cards in the mail alongside slow responses from support agents. A few other people also felt that unexpected card blocks or difficulties using the payment system online caused significant inconvenience during travel or urgent situations.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the application process as... See more

Application

Reviewers mention positive feedback about application, highlighting a fast, straightforward, and stress-free... See more

Payment

Clients share ambiguous opinions on payment experiences, as some reviewers expressed frustration over... See more

Service

People report positive experiences with service, highlighting that everything is smooth and done very nicely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report severe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have the omno credit card and it is good to build your credit but once the 37% apr hits it gets tough.I have another card but could not do a balance transfer on it to clear my omno card.i have froz... See more

Company replied

Rated 5 out of 5 stars

Applied and was accepted very fast with lots of information as to how to manage the credit facility responsibly. Also info on help should you find yourself in difficulty. I think that under respon... See more

Company replied

Rated 5 out of 5 stars

Very easy access to the card. Surprisingly smooth and quick verification process with the approval decision given in seconds. I always weary of organisations I am not familiar with but so far, everyth... See more

Company replied

Rated 5 out of 5 stars

So far so good,am awaiting delivery of the card,but the application process was easy to understand and a quick process.Hopefully my card arrives soon and we take it from there

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Onmo is one of the UK’s newest credit card account providers. We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. Our app puts you in control of your spending and payments so you can understand exactly where your money's going, freeze your card, and set reminders - in one place. Find out more: https://onmo.app/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,939)

930 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very simple and clear process and quick…

Very simple and clear process and quick decision .

17 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Janet,

Thank you for sharing your recent experience of applying for your Onmo card. It’s great to read that everything went smoothly.

We appreciate your feedback and we'll have your new card with you soon.

Team Onmo

Rated 5 out of 5 stars

Really easy to apply and set up

Really easy to apply and set up, very happy 😄

16 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Suman,

Thank you for sharing your experience with our application process and account set up. We’re happy to read everything was easy and you found the process user friendly. Enjoy your new card!

Team Onmo

Rated 5 out of 5 stars

Easy application

Easy application. Straightforward process. Detailed explanations. Clear and easy to understand website.

14 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thank you for your review and we’re happy to read that applying for your Onmo card was straightforward and easy. We appreciate you sharing that you found the form's explanations helpful and clear.

We'll have your card with you soon and thank you for being an Onmo customer.

Team Onmo

Rated 5 out of 5 stars

At the moment everything going well

At the moment everything going well

15 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Peter,

Thank you for your review and letting us know that you've had a positive experience so far. We hope you continue to enjoy having the Onmo credit card as an addition to your wallet.

Team Onmo

Rated 5 out of 5 stars

Fast easy and great service no messing…

Fast easy and great service no messing about

14 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Angela,

We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.

Team Onmo

Rated 5 out of 5 stars

Easy application,very efficient,great…

Easy application,very efficient,great overall.

15 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Sean,

Thank you for your review and sharing with us that you found our application process easy to complete. Your card should be with you soon, and we hope you enjoy it.

Team Onmo

Rated 5 out of 5 stars

Easy to use

Great service easy to use, and supportive.

14 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Michael,

Thank you for leaving your review and for sharing your experience with our services. We hope you enjoy using your Onmo card.

Team Onmo

Rated 5 out of 5 stars

Very simple and concise application…

Very simple and concise application process and an answer in seconds very happy

13 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 5 out of 5 stars

An easy process to apply and easy to…

An easy process to apply and easy to understand how every works. A pleasure to find something that is designed for everyone to adapt to very easily. Thank You

13 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Lyndon,

Thanks for your review and sharing how you found our application process. We’ve designed our application to make sure customers are well-informed throughout. We’ll have your card with you soon and thanks for being an Onmo customer.

Team Onmo

Rated 5 out of 5 stars

Application simple and response very…

Application simple and response very quick

13 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Peter,

We appreciate you sharing your experience when applying for your Onmo Credit Card. We're happy to read that you found the process simple and received a response quickly.

Team Onmo

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate through the application and help with any questions.

12 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Jdjd,

Thank you for leaving us your review and sharing your application experience. It’s great to read that you found it to be quick and straightforward to get through.

Team Onmo

Rated 1 out of 5 stars

Stay clear of this credit card company

Stay clear of this credit card company. They are taking advantage of people with poor credit.

Have only had this card two months and my minimum payment has nearly doubled from last month. When I spoke to customer services they pointed out the APR and that there was also some other payment they add to you minimum payment which is not really explained on my monthly statement or during the application process.

The statement can’t even give you an estimated interest that would come off after you’ve made payment, which other credit card companies seem to be able to do.

I have also have noticed that the balance left on my card keeps reducing slightly within the month. When queried, the customer services agent said that they review interest rates daily and this could result in what I have left on my card reducing. I asked how this would affect me if I had spent my whole credit limit, would it take me over (resulting in penalties)? He didn’t have an answer for me.

Omno are not very transparent about how they calculate your payments and mess around with you remaining balance without telling you. I will be paying mines off asap and closing my account… STAY CLEAR OF THEM, THEY’RE CROOKS!

13 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Michael,

We appreciate your feedback on your Onmo Credit Card and we’re sorry to read that you have not been satisfied with the experience. Depending on how you’ve been paying your monthly statement, your minimum repayment would increase each month as interest is charged on your outstanding balance after your due date. We will not charge any interest if your monthly statement is paid in full.

For your daily balance, what you were seeing was interest that has accrued on your account with interest being calculated daily. Interest will only then be applied following your statement due date if you do not pay the balance off in full. If you do go over your credit limit, then your card will be locked from further spending until you make a payment that would take you below your credit limit.

We’ll be sharing your review with our relevant teams so we can work towards improvements in how interest is displayed within the mobile app. If you do have further questions, please don’t hesitate to contact our Customer Services Team where you can be transferred to our escalations department for further assistance.

Team Onmo

Rated 4 out of 5 stars

Easy

Easy, seamless application.

11 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Steven,

Thank you for your review and sharing your application experience. We're happy to read everything went smoothly and we'll have your card with you soon.

Team Onmo

Rated 5 out of 5 stars

Satisfactory

Good and satisfactory

11 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Blessing,

Thank you for leaving your review and for sharing your experience with our services. We're happy to have you onboard as an Onmo customer.

Team Onmo

Rated 1 out of 5 stars

poor.... seems like credit cards gone back in time

Signed up online, approved quickly and card arrived quick too, added card to app and then unable to use online or via chip and pin, customer service is non existent , wait on chat (app) it times out as you're waiting so long, only signed up via a credit monitoring company as the rate is less than what I pay on my current cards, credit cards are not difficult and shouldn't be , but Onmo seem to make it so, wouldnt recommend , as I cant get hold of them ended up emailing them to say close my account. In the age where banks/ Fintech is all about speed efficiency and being user friendly, Onmo are the opposite, unreliable and expect the market will swallow them up, plenty of providers on offer, cant see them surviving, remember peeps if they ever go under they can recall any debt on demand (as can all other card companies) but expect they will be losing customers once people realise what they have signed up for

10 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi There,

Thank you for providing your information so we could investigate the situation further. We can see that your transaction was blocked due to the transaction being attempted with a merchant that we do not support. Typically, what would happen is that a case is raised to our Accounts Review Team where we will review the transaction and have your card unlocked.

Unfortunately, we can see that our team had closed your account following your email to request this. Now that the account is closed, we'll be unable to re-open it.

We'd like to apologise for your experience and we will be using your review as feedback to improve our services.

Team Onmo

Rated 5 out of 5 stars

Applied and was accepted very fast with…

Applied and was accepted very fast with lots of information as to how to manage the credit facility responsibly.
Also info on help should you find yourself in difficulty.
I think that under responsible use these services are good and give added protection on purchases alongside your statutory consumer rights.

9 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Darren,

Thank you for your review and for letting us know how you found the application process and how you felt well informed throughout the process.

Thank you for joining Onmo and we'll have your card with you soon.

Team Onmo

Rated 5 out of 5 stars

Beautiful user experience

Very excellent user experience on the app. Ease of use is second to none. Thank you for being so very thoughtful to meet the needs of your customers

8 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Akin,

Thank you for sharing your experience when using our mobile app and getting your account set up. We’re happy to read everything was easy and you found the process user friendly. Enjoy your new card!

Team Onmo

Rated 5 out of 5 stars

Very quik and profesional

8 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Peter,

We’re happy to read that you’ve had a positive experience when getting set up for your Onmo card. Thanks for leaving us your review.

Team Onmo

Rated 5 out of 5 stars

Easy access

Easy access , also great credit card to have

8 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi J,

Thank you for leaving your feedback. We’re happy to read that you found setting up your account to be easy on our mobile app and we hope you enjoy your Onmo card.

Team Onmo

Rated 5 out of 5 stars

Easy application and good app.

8 August 2026
Unprompted review
Onmo logo

Reply from Onmo

Hi Angela,

Thanks for taking the time to leave us your review. It’s great to read that applying for your Onmo Credit Card was easy for you. We also appreciate your feedback on our mobile app.

We'll have your new card with you soon.

Team Onmo

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