onlinemeds Reviews 

68
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express deep satisfaction with the exceptionally fast delivery times and highly efficient order processing. Many people note that the entire journey from the initial consultation to safely receiving their medication is remarkably smooth, straightforward, and completely reliable. Consumers also praise the professional video consultations conducted by knowledgeable staff members who provide genuinely helpful medical advice. Reviewers find the online platform extremely easy to navigate when placing orders and sincerely appreciate the prompt communication regarding any questions or specific queries they might have along the way during their treatment.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and efficient experience from... See more

Delivery service

People report positive experiences with delivery_service, noting a very easy and professional process from... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff. Consumers consistently highlight... See more

Customer service

Clients share positive opinions on customer service, highlighting that online consultations are easy,... See more

User experience

Consumers find user experience to be exceptionally positive, praising the very easy process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a service. From start to finish it was amazing. I was dubious about the video call that had to be made, but it was all explained beforehand. The fact the at the order was sent that day and ar... See more

Company replied

Rated 5 out of 5 stars

Amazing service,video call was easy and straight forward.Email arrived,my prescription arrived with no concerns on the day they said,great communication through out. Thank you x

Company replied

Rated 5 out of 5 stars

Professional and efficient! Quick response time and they were flexible to fit the call around me! Parcel arrived on time as well! Very impressed for my first experience with Online Meds.

Company replied

Rated 5 out of 5 stars

Extremely easy from start to finish, I swapped provider to online meds . Filled in questionnaire, answered a 2 minute call, from start to finish I received my meds in 4 days, excellent service

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Pharmacy
  5. Weight Loss Service

Written by the company

onlinemeds is a UK-based specialist online weight loss pharmacy, offering safe, regulated access to clinically appropriate weight loss treatments. We provide discreet, clinically reviewed weight management services, with every request assessed by qualified pharmacist prescribers specialising in weight loss. Our focus is on patient-centred care, helping people access weight loss treatment with confidence, clarity and discretion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(68)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

*A1*

From First contact to end product everything went smoothly and speedily. Can't fault online meds they get the ronseal stamp of approval. (It does exactly as it says on the tin)

3 November 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi James, thank you for your very kind review. We're glad to hear you've experienced a good service from us so far and we look forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

Quick solution Pharmacy with exceptional customer service

I'm thoroughly impressed with the exceptional service at Online Meds! Their friendly and approachable team offers a wide range of services and goes above and beyond to ensure customer satisfaction. I had a bit of a difficult order with careful consideration, they listened attentively and provided a swift solution, handling everything with care, even throwing in a surprise discount! Their dedication to customer care is truly commendable, making them a reliable pharmacy with a personal touch. 5/5 stars - I'll be back! ⭐️⭐️⭐️⭐️⭐️"

18 November 2025
Unprompted review
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Reply from onlinemeds

Hi Wajiha, thank you for your kind review. We're pleased you've had a very positive interaction with our team and services.

We're looking forward to supporting you in your health journey.

-onlinemeds customer care team

Rated 5 out of 5 stars

Really easy and efficient service

First time using this online pharmacy and I was impressed. Really easy and efficient service. I needed a quick online consult, but it was easy to organise and after the consult, I got my prescription very quickly.

23 October 2025
Unprompted review
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Reply from onlinemeds

Hi Claire, thank you for your very kind review. We're glad to hear your experience with onlinemeds has been efficient and we look forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, face to face meet with pharmacy via video, really very impressed by the quick delivery, I ordered on the 27th and got my delivery on the 29th 👍👍👏👏

27 October 2025
Unprompted review
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Reply from onlinemeds

Hi Irene, thank you for your very kind review. We're glad to hear your experience with onlinemeds has been fantastic and we look forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

Very effiecient from video call to…

Very effiecient from video call to recieving items. Would definately recommend. Thank you.

1 October 2025
Unprompted review
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Reply from onlinemeds

Hi Jay, thank you for your kind review and recommendation. We're looking forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

What a service

What a service. From start to finish it was amazing.
I was dubious about the video call that had to be made, but it was all explained beforehand.
The fact the at the order was sent that day and arrived within 48 hrs was amazing. Including a free waste box.
10/10 for amazing service and answering any questions via Whatsapp.
Will use again.

27 September 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi David, thank you for your very kind review. We're glad to hear you've experienced a good service from us for your first order and we look forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and straightforward. Would recommend and use again.

6 October 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Deb, thank you for your review.

We're glad to hear you found our service quick and straightforward and we look forward to supporting you with your health journey.

-onlinemeds customer service team

Rated 5 out of 5 stars

Thorough consultation and very speedy…

Thorough consultation and very speedy delivery of medication.

29 September 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Emma, thank you for your review. We're glad to hear you've had a lovely experience using our services and we look forward to supporting you with your health journey.

-the onlinemeds team

Rated 5 out of 5 stars

Extremely friendly service and was able…

Extremely friendly service and was able to assist me straight away, very efficient.

1 October 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Yasmine, thank you for your kind words. We're pleased to hear you've had a good experience using our services and we look forward to supporting you through your journey.

-the onlinemeds team

Rated 5 out of 5 stars

Highly recommend

Super impressed with the team and how professional the service is. Communication was efficient and products arrived promptly. Highly recommend!

2 October 2025
Unprompted review
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Reply from onlinemeds

Hi Harv, thank you for your kind words. We're pleased to hear you've had a wonderful experience using our services and we look forward to supporting you through your journey.

-the onlinemeds team

Rated 5 out of 5 stars

Great service

Good support, their services were professional and my medications arrived promptly.

26 September 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Will, thank you for your kind words. We're pleased to hear you've had a good experience using our services and we look forward to supporting you through your journey.

-the onlinemeds team

Rated 5 out of 5 stars

I’m really pleased with Onlinemeds

I’m really pleased with Onlinemeds. The consultation process was thorough yet easy to complete, and I appreciated the professional approach before being able to order. The website is user-friendly, communication was clear, and my order arrived promptly. It’s reassuring to have such a smooth and reliable service available online.

5 September 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Hi Jas, thank you for your kind words. We're glad the ordering process was smooth and reliable for you, and that you received your order quickly.

We look forward to supporting you in your health journey!

- the onlinemeds team

Rated 5 out of 5 stars

Really helpful information and support…

Really helpful information and support from team. Medication arrived very quickly. Would highly recommend.

11 August 2025
Unprompted review
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Reply from onlinemeds

Thank you for your review and recommendation! We're glad to hear you have found our service helpful and received fantastic support from our team.

– the onlinemeds team

Rated 5 out of 5 stars

Excellent fast professional service

Excellent fast professional service. Very helpful, no rush on consultation, answered all my question, easy to contact when needed 💯 %

25 August 2025
Unprompted review
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Reply from onlinemeds

Thank you for your kind words, Adele. We're pleased to hear you have found our service helpful, easy and informative. We look forward to you continuing healthcare journey with us.

– the onlinemeds team

Rated 5 out of 5 stars

Great Service

Great Service, thank you so much for all your assistance.

25 August 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Thank you for your review, Lackhbir. We look forward to supporting you in your healthcare journey.

– The onlinemeds team

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, efficient great communication when it came to seeking advice on prescriptions

7 August 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Thank you for your kind words, Suki. We look forward to helping you again in the future.

– The onlinemeds team

Rated 5 out of 5 stars

Highly recommended!

The website is easy to navigate and very informative. The service was excellent; all my queries were responded to promptly and sensitively. Delivery was fast and seamless. I would definitely recommend and I will be ordering from them again. Thank you!

7 August 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Thank you for your review, Selina. We appreciate your recommendation and look forward to supporting you again soon.

– The onlinemeds team

Rated 5 out of 5 stars

Great

Great, quick, and efficient service! felt really happy with the consultantion from Sandeep, friendly guy, really knew his stuff. will be definitely using again.

17 July 2025
Unprompted review
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Reply from onlinemeds

Thank you so much for your lovely feedback, Olly! We appreciate your support and look forward to helping you again in the future

– The onlinemeds team

Rated 5 out of 5 stars

Good experience with this service

Good experience with this service. Sandeep was really informative during my one to one video consultation.

Thank you for the help!

3 July 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Thank you for your feedback, Gill. We're glad you had a good experience and found the consultation with Sandeep informative.

- The onlinemeds team

Rated 5 out of 5 stars

Ordering online

Using the website was simple. Received all information and support that was needed. Over all, my experience was pleasant and easy, will be a returning

27 June 2025
Unprompted review
onlinemeds logo

Reply from onlinemeds

Thank you for your review. We're pleased to hear you had a good experience using our services.

– The onlinemeds team

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