Positive - Website easy to navigate and place the order. Delivery was very good. Agent on phone call re queries good. Negative - Out of date offer regarding free delivery. On line agent communication... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was easy and quick. Doors were of good quality and arrived well wrapped. The delivery guys were friendly and helpful and delivered on time with good communication beforehand. Overall we we... See more
Company replied
We looked to buy a variety of interior doors ( solid doors + part glazed ) for a home refurb. The selection on sale with Online Door Store caught our eye , and so we put in an order. The doors look... See more
Company replied
We purchased an FD30 Sapele Veneer door back in October, and the whole experience was excellent. The ordering process was straightforward, and delivery was impressively quick, which made a big dif... See more
Company replied
Company details
Written by the company
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4.0
Great
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Quick and efficient delivery
Quick and efficient delivery, and the door is great quality
2 September 2025
Unprompted review
Reply from Online Door Store
Dear John,
Thank you for your review.
We are glad that you are happy with our service and with your new door.
Best wishes,
Online Door Store
The team at Online Door Store were very…
The team at Online Door Store were very easy to deal with. I have some challenges with non standard door sizes and they came up with a perfect solution.
29 July 2025
Unprompted review
Reply from Online Door Store
Dear Alastair,
Thank you for your review.
We are glad you find it easy to deal with us. We look forward to serving you again.
Best wishes,
Online Door Store
Exactly what i ordered
Exactly what i ordered. Delivered quickly and the driver was very helpful in unloading and getting the door to where it was needed.
A 5* service
29 July 2025
Unprompted review
Reply from Online Door Store
Dear Peter,
Thank you for your good review.
We are glad that you are satisfied with your new door and with our service.
Best wishes,
Online Door Store
Dont buy from this company
AVOID dont buy from this company. Ordered some doors but couldn't get a confirmed delivery date so I cancelled order and requested a refund. Email confirmed cancellation and refund was advised within 28 days. Still waiting for refund, reading other people's reviews seems this company has a history of refund delays. *UPDATE took 4 emails and a phone call before I got my refund. Keep chasing them if you're owed a refund*
10 October 2025
Unprompted review
Reply from Online Door Store
Dear Gem,
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your refund.
Please provide your order number. We are treating this as an urgent matter and need to locate your order right away to ensure the refund is completed immediately.
Best wishes,
Online Door Store
I ordered a victorian style door to fit…
I ordered a victorian style door to fit into the style of my house as part of a recent extension/refurbishment. I ordered it with expedited delivery and it arrived on time and the product was exactly what I was after
28 July 2025
Unprompted review
Reply from Online Door Store
Dear Robin,
Thank you for your review.
We're happy the Victorian door was a perfect match for your home and that you received your order on time.
Best wishes,
Online Door Store
Excellent doors
There was such a big selection of doors to choose from, all sizes available, it made looking for the doors so easy.
16 September 2025
Unprompted review
Reply from Online Door Store
Hello,
Thank you for your review.
We are glad that you find it easy to use our website and that there are a lot of available doors to choose from.
Best wishes,
Online Door Store
Absolutely dishonest company
Absolutely dishonest company. Sent out doors that were splitting straight from the package and refused to take it back or issue the refund! Absolutely rubbish and avoid for all cost!
25 September 2025
Unprompted review
Reply from Online Door Store
Dear Jan,
We are genuinely sorry to hear that the doors arrived damaged.
While our supplier handles the physical delivery and quality check, we take full responsibility for resolving this for you. We will manage the communication with them to ensure this will be resolved.
Please provide your Order Number so we can investigate the issue with the supplier.
Best wishes,
Online Door Store
Great Doors , Great Price
We looked to buy a variety of interior doors ( solid doors + part glazed ) for a home refurb. The selection on sale with Online Door Store caught our eye , and so we put in an order. The doors look absolutely beautiful and were sold at a great price. We would thoroughly recommend !
24 October 2025
Unprompted review
Reply from Online Door Store
Dear David,
Thank you for your review.
We are glad that you are satisfied with your new door.
Best wishes,
Online Door Store
Great produce, competitively priced
Great experience from order to delivery. Door was competitively priced and delivered promptly, considering I only ordered 1 door.
Door arrived well protected and on examination found no damage.
Excellent company, would definitely use again
24 July 2025
Unprompted review
Reply from Online Door Store
Dear Michael,
We're delighted to hear that you experienced a great journey from the moment you ordered to the prompt delivery of your door. . We appreciate your kind words calling us an 'Excellent company' and we definitely look forward to having you use us again!
Best wishes,
Online Door Store
Would 100% recommend onlinedoorstore.co.uk
Found the oak cottage doors that I was searching for at onlinedoorstore.co.uk and I have to say that I've been really happy overall. So much so that I have gone back to purchase all the ironmongery I needed... then I've even purchased another door! They kept me updated with my order progress/delivery etc and the doors are perfect. Would absolutely use again and recommend.
3 July 2025
Unprompted review
Reply from Online Door Store
Dear Lesley,
Thank you for your review! We're so pleased that you found our oak cottage doors perfect for your needs.
We look forward to serving you again!
Best wishes,
Online Door Store
Reply from Online Door Store
Dear Rahul,
Thank you for good review!
Best wishes,
Online Door Store
High Rated
Good communication, door was far much better than expect. Definitely use again
5 July 2025
Unprompted review
Reply from Online Door Store
Dear Coleen,
We truly appreciate your positive feedback!
It's fantastic to know that our communication met your needs and that the quality of your new door exceeded your expectations. Thank you for choosing us, and we'll be here when you're ready for your next project!
Best wishes,
Online Door Store
smooth experience
order went nice and smooth, delivered quickly as advertised, after care spot on; would definitely recommend to friends and family
3 July 2025
Unprompted review
Reply from Online Door Store
Dear Erika,
Thank you so much for taking the time to share your feedback!
We're happy everything was smooth and quick, and we appreciate you trusting us enough to recommend us to friends and family.
Best Wishes,
Online Door Store
Reply from Online Door Store
Dear Amarjit,
Thank you for your review.
We are happy that you were pleased with your new doors.
Best wishes,
Online Door Store
Top services!
Great company! Very knowledgeable staff that know what they're talking about! Would highly recommend!
26 September 2025
Unprompted review
Reply from Online Door Store
Dear Mr Renton,
Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store
Ahmed was very professional and…
Ahmed was very professional and efficient
6 August 2025
Unprompted review
Reply from Online Door Store
Dear Mr Song,
Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store
Great service & a fantastic product 👍
1 July 2025
Unprompted review
Reply from Online Door Store
Dear Mr Foster,
Thank you for your review.
We are very happy you were pleased with our customer service and your new doors.
We hope to hear from you again soon.
Kind regards
Online Door Store
Terrible company
We brought a set of doors on July 23rd but was not the doors advertised and I cancelled the order the next day and phoned and had an email to confirm it was cancelled .
A refund has still not arrived and the door we cancelled also arrived, had nothing but excuses from the company and will be taking them to a small claims court soon .
Avoid this company as they are not to be trusted.
23 July 2025
Unprompted review
Reply from Online Door Store
Dear Kevin,
We are truly sorry to read about your experience.
We also sincerely apologize that the doors were still delivered to you, despite the cancellation. This indicates a breakdown in communication with our supplier and we will check this with our supplier.
To fully investigate your case and ensure your refund is processed as a matter of urgency, could you please provide us with your order number?
Best wishes,
Online Door Store
Provided further details over the…
Provided further details over the telephone to compliment the information available on the website. The door is of very good quality and, as it was already undercoated, very easy to paint.
6 June 2025
Unprompted review
Reply from Online Door Store
Dear Malcolm,
Thank you for the great review!
We're so pleased you're happy with the help you received and the quality of your new door. It's wonderful to know that the pre-undercoated finish made the painting process easy for you.
Best wishes,
Online Door Store
Don't trust them!
This company is the middle man, and their service is awful. The delivery is very expensive, also to return the product is even more expensive and additional 20% of the product value. The door we bought was £188 plus £44delivery, plus £48return, plus 20% of the price. We are still waiting for our refund!
7 July 2025
Unprompted review
Reply from Online Door Store
Dear Natasha,
We sincerely apologize for the issues you've experienced. We want to assure you that we are committed to resolving this for you.
We understand your concerns about the return fees. To clarify, the restocking charge is passed on to us by the supplier, as it covers the costs involved with taking back and re-allocating stock that was specifically ordered and held for you.
Please provide us with your order number so we can personally look into your case, check the status of your refund, and address any outstanding issues as quickly as possible. We are here to help and hope to resolve this for you soon.
Best wishes,
Online Door Store
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