Amazing, although my poor cleaner has seen more of my body than she probably wanted too! :D (photos) Any questions have been answered quickly and clearly. Delivery is fast. Best of all I'm losing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I have sent a message to the team, the response has always been prompt and reassuring. I’ve struggled on times as my weight plateaued and I felt quite deflated (not literally) but I was given som... See more
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Even though the error was mine, it was sorted without any fuss or hassle. Brilliant Customer service! My meds are always delivered quickly and are great value for money. No complaints a genuine 5 s... See more
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Ahavethan M Was very professional and extremely helpful. He listened to me and resolved my issues within a very short time. He was very knowledgeable. It helped that he also had a good sense of humou... See more
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Company details
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
11K reviews
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Absolutely amazing support
Absolutely amazing support , continual contact to make sure im doing well. Fast delivery after approval . Couldnt ask for better ! Thabk you Asda .
23 April 2026
Reply from Asda Online Doctor
Dear Amanda,
Thank you for the lovely review.
We’re so pleased to hear that you felt fully supported and reassured throughout your experience, and that our ongoing contact helped you feel looked after.
It’s also great to know your request was delivered quickly after approval.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Lorraine,
Thank you for taking the time to leave a lovely review.
We’re so glad to hear that you found the ordering process quick and easy and that your delivery was speedy too.
Kind regards,
Shontae
Senior Patient Care Advisor
The courier you use DPD is rubbish…
The courier you use DPD is rubbish never relieved my parcel and I am still waiting a refund went back to Superdrug which is delivered by Royal Mail much more reliable
27 April 2026
Reply from Asda Online Doctor
Dear Becky,
Thank you for your review.
I am sorry to learn that you were unsatisfied with our service.
I have looked into this for you and can see that your request was estimated to be delivered on Thursday, 23 Apr 2026. However from checking the tracking, I can see that a delivery request was made on Thursday, 23 Apr 2026, this means that your request was scheduled to be delivered on time.
I can confirm your request is in the process of being returned back at our central pharmacy.
We have also messaged you in your account with some further information.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for any inconvenience caused.
Kind regards,
Shontae
Senior Patient Care Advisor
Yes easy to do quick delivery
29 April 2026
Reply from Asda Online Doctor
Dear Jack,
Thank you for the review.
We’re really pleased to hear that you found everything easy to do and that your delivery was quick.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
It’s fantastic to hear that you were so happy with both our service and support and couldn’t fault your experience.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent company would like some money…
Excellent company would like some money off as haven’t since ordering
29 April 2026
Reply from Asda Online Doctor
Dear Lorraine,
Thank you for the lovely review.
We’re glad to hear you’ve had a good experience overall. We’re sorry to hear your feedback regarding discounts since ordering your request.
I have personally reached out to your patient account regarding this today.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re so glad to hear that you found our service prompt and informative.
Kind regards,
Shontae
Senior Patient Care Advisor
Very supportive service
Very prompt answer to orders confirmation that a doctor has approved or raised questions. Very supportive.
28 April 2026
Reply from Asda Online Doctor
Dear Jay,
Thank you for the review.
We’re so glad to hear that you found our communication prompt and supportive, especially when it came to confirmation and updates from the doctor.
We understand how important it is to feel informed and reassured throughout the process, so it’s really rewarding to know we achieved that for you.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Kelly,
Thank you for the review.
We’re really pleased to hear that every question you had was answered quickly and in a professional manner.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
We’re really pleased to hear that you found the ordering process easy and your delivery quick.
Kind regards,
Shontae
Senior Patient Care Advisor
Quick response from Asda doctors and I…
Quick response from Asda doctors and I feel safe ordering online with Asda pharmacy. Prompt delivery and understanding from the team
27 April 2026
Reply from Asda Online Doctor
Dear Zoe,
Thank you for the lovely review.
We’re so glad to hear that you felt safe and reassured when ordering online, and that our team was able to respond quickly and support you throughout.
It’s also great to know your delivery arrived promptly, as we always aim to make the whole process as smooth and reliable as possible.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent very fast delivery very happy…
Excellent very fast delivery very happy with them
26 April 2026
Reply from Asda Online Doctor
Dear Lisa,
Thank you for the review.
We’re really pleased to hear that you were happy with your experience and that the delivery was so fast.
Kind regards,
Shontae
Senior Patient Care Advisor
Great experience from start to finish
Great experience from start to finish, I felt that I was looked after especially by Zubair who very promptly reimbursed my 1st order discount that I had inadvertently missed off my order. I would highly recommend Asda online Drs they are extremely professional and very prompt at replying which is what you need when dealing with Drs. Thank you
28 April 2026
Unprompted review
Reply from Asda Online Doctor
Dear Susan,
Thank you for taking the time to leave a lovely review and for sharing your experience.
It’s amazing to hear that your experience with us was smooth and reassuring from beginning to end. We’re especially pleased that Zubair was able to assist you promptly and sort out the missed discount and we’ll definitely pass your kind words onto Zubair.
Our team works hard to provide a professional, efficient and caring service, so it’s rewarding to know this reflected in your experience. Thank you again for your recommendation.
I hope you enjoy the rest of your week.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Lynda,
Thank you for the 5* star review.
It’s always wonderful to hear that our team’s friendliness and helpful approach made a positive difference to your experience.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent….
Prompt, thorough, fully checked, quick delivery, good follow up, competitive pricing. Well done.
28 April 2026
Reply from Asda Online Doctor
Dear Stephen,
Thank you for the review.
We are delighted that you experienced a service that was prompt, thorough, and carefully checked, alongside quick delivery and supportive follow-up. We’re also pleased that you found our pricing competitive.
It’s great to know our efforts are making a positive difference.
Kind regards,
Shontae
Senior Patient Care Advisor
Strict consultation but I understand…
Strict consultation but I understand why, easy process and very quick from consultation to delivery
Very happy
28 April 2026
Reply from Asda Online Doctor
Dear Kathleen,
Thank you for taking the time to leave a review.
We’re so pleased to know that although the consultation was strict, the process felt easy and moved very quickly through to delivery.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Information & advice is very helpful &…
Information & advice is very helpful & easy to get very helpful quick friendly service
28 April 2026
Reply from Asda Online Doctor
Dear Elizabeth,
Thank you for the review.
It’s great to hear that our information and advice were helpful and easy to access, and that you received quick, friendly service.
Kind regards,
Shontae
Senior Patient Care Advisor
Clear information and prompt replies to…
Clear information and prompt replies to queries
28 April 2026
Reply from Asda Online Doctor
Dear Malcolm,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you found our information clear and our replies prompt. We know how important it is to have questions answered quickly and accurately, and we always aim to make the process as smooth and stress-free as possible.
Your kind words mean a lot to us.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Easy process to order and Asda Online…
Easy process to order and Asda Online Doctor kept me up to date with all progress
28 April 2026
Reply from Asda Online Doctor
Dear Patient,
We appreciate you taking the time to share your experience. It's great to hear the ordering process was simple and that you were kept informed of our progress.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
We're happy you had a good, quick experience. Thank you for your positive feedback; we appreciate you taking the time to share.
Kind regards,
Maddie
Senior Patient Care Advisor
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