Great price and service. I had to postpone the delivery as I just got out of hospital and couldn’t help the driver unload. The staff totally understood and were really helpful, when their driver arriv... See more
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The website was easy to navigate and I’m in my 60’s lol. I ordered the sample and it came through on time the sample was perfect, so I ordered the carpet. The delivery was on time and the la... See more
We went to the usual high street stores for carpet, but pricing and lack of transparency made us look elsewhere. We also went to a local John Lewis concession who were equally poor. We ordered online... See more
Great value, easy to order online. Firm delivery date provided and arrived exactly as stated. Very helpful delivery driver. All in all, a first class experience from order to delivery. Many thanks, wi... See more
Company details
Written by the company
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
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4.7
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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The journey from start to finish was…
The journey from start to finish was seamless. And I love my new carpet.
1 June 2026
Unprompted review
Great selection and prices
Great selection and prices, samples sent were good. Delivery was about a week
22 June 2026
Unprompted review
I purchased flooring from Online…
I purchased flooring from Online Carpets twice in the same month, and unfortunately both times they cancelled my order on the same day the delivery was scheduled.
On both occasions, they took payment and assured me that the flooring was in stock and would be delivered. The first time, they cancelled on the day of delivery, saying the flooring was out of stock and offered an alternative product.
Before placing the second order, I asked them to physically check the stock, as I explained we had already had the same issue before. They happily checked and confirmed there was plenty in stock. They apologised, took my order again, and then — surprise, surprise — cancelled it again on the scheduled delivery day.
They were very apologetic, but kept repeating the same story over and over again, blaming the system instead of actually resolving the issue.
Twice in the same month they took payment, twice they assured me the flooring was in stock, and twice they wasted my time. In total, this has cost me around a month in delays.
It feels like they take the order, take the money, cancel the delivery, and then try to offer alternative flooring that is actually available.
Very disappointing experience and poor communication. I would not recommend relying on them if you need materials delivered on time.
30 June 2026
Unprompted review
Reply from Online Carpets
Hello
Thank you for taking the time to leave your feedback.
We are sorry for the experience you had and completely understand your frustration. Having your order cancelled not once, but twice after being assured that the product was in stock, is not the level of service we aim to provide.
Unfortunately, on this occasion there was a discrepancy between our live stock system and the physical stock available, and despite checking prior to your second order, this was not identified until the warehouse came to process it. We appreciate that this explanation does not make up for the inconvenience or the delays you experienced.
We recognise that this caused significant disruption to your plans, and we apologise for the time you lost as a result.
Thank you again for bringing this to our attention, and we are genuinely sorry that we let you down
We would like the opportunity to look into this further and request additional information for your orders. Once we receive this information, a member of our Customer Care Team will reach out to discuss this with you.
Kind Regards
Diane
Online Carpets
Wrong size sent.
Wrong size sent.,
Size given to you and when arrived and cut was under the size given to you.,
Money wasted absolutely disappointed and disgusted,,
16 June 2026
Unprompted review
Reply from Online Carpets
Hello Ingrid.
Thank you for taking the time to leave a review. We are sorry to hear that you are disappointed.
The vast majority of our orders are received with no issues reported at all. We have located your details in our system and are sorry to see that you have not contacted us directly to report an issue with your order. We would have been more than happy to collect and replace the carpet for you, provided it remained unaltered.
We have sent you a request for additional information regarding your order, and once it is received, we will be in touch with you.
Kind regards,
Joanne.
Online Carpets.
Excellent value for quality carpet the…
Excellent value for quality carpet the underlay is excellent too fast friendly delivery very happy would highly recommend have more to do so will be ordering from them again definitely 👍
18 June 2026
Unprompted review
I can't fault this company at all.
I can't fault this company at all.
We ordered some free samples in order to choose our carpet. Once chosen, the carpet arrived on time and the communication was great.
The quality of the carpet and underlay is great and given the price, makes it a fantastic purchase.
I will definitely be using Online Carpets again.
2 July 2026
Unprompted review
Easy to order and good communication…
Easy to order and good communication regarding delivery. Everything went smoothly.
1 June 2026
Unprompted review
Good packaging and good price
19 June 2026
Unprompted review
Quick delivery excellent quality
Quick delivery excellent quality
Will be using again
18 June 2026
Unprompted review
Excellent service and value
Free samples and no pressure to purchase. Ordered and delivery was prompt and well informed. Excellent value. Will use again.
2 June 2026
Unprompted review
Brilliant from advice to delivery…
Brilliant from advice to delivery communication and process all giid. Very competitive prices and promot delivery. Will buy from them for next room
19 June 2026
Unprompted review
Carpet got delivered today
Carpet got delivered today, some of the packaging is ripped and carpet is already dirty but being the underside I haven't looked into this too much, hopefully doesn't show on the finished side.
This particular delivery driver wasn't the most helpful but received another order with a different driver who was incredibly helpful - would always suggest having two of you incase the driver is not in the mood to assist.
Good quality carpets and good customer service otherwise.
30 June 2026
Unprompted review
Reply from Online Carpets
Hello,
Thank you for taking the time to leave us a review. We're sorry to hear that your delivery experience did not meet your expectations.
Our deliveries are made to the nearest accessible ground-floor access point, which is typically the front door. Because many of our products are large and bulky, there may be occasions where customers choose to arrange additional help to move the goods beyond the delivery point if required.
Full details of our delivery service are available on our Delivery Information and Terms & Conditions pages, with links also included in every order confirmation email.
We have requested some further details about your order so that our Customer Care Team can review the matter fully and contact you directly.
Kind Regards
Charlie
Online Carpets
Great price and great quality
Great price and great quality. Have used a few other vinyls in the past and this is much thicker and nicer to walk on. Delivery person was super helpful too and got the vinyl into the house whilst I was feeding our newborn baby! Kitchen looks fab!
12 June 2026
Unprompted review
Easy purchase process
Easy purchase process, fast delivery. An issue arisen past delivery rectified promptly to customer's satisfaction. Overall, great experience.
29 May 2026
Unprompted review
Delivery doesnt include unloading from van
Be aware that if you order large flooring from Online Carpets, you may be expected to unload it yourself.
My order consisted of a carpet weighing around 70 kg and a roll of vinyl weighing around 50 kg. Only one driver was sent and he was unable to unload the carpet without my help, so I ended up lifting and carrying around 120 kg of flooring myself.
When I complained, customer services referred me to their terms and conditions, which state that customers are expected to provide additional people or equipment if the driver can't unload the order.
That's not what I expect from a paid home delivery service.
15 June 2026
Unprompted review
Reply from Online Carpets
Hello,
Thank you for taking the time to leave us a review. We are sorry to hear you were unhappy with the delivery service.
Our deliveries are carried out by a single driver, as vehicles carry 5m-wide rolls, which prevent us from having passengers in the vehicle. Whilst we do have delivery fees, these are applicable for faster services or for orders under £249, not for a delivery to be taken into the home.
We outline our delivery information on our website which you can find here: https://www.onlinecarpets.co.uk/pages/delivery.
We have requested more information about your order. Once we have this, we will pass your details to our Customer Care Team for further consideration.
Kind Regards
Charlie
Online Carpets
Great price-good quality carpet and…
Great price-good quality carpet and fast delivery-no brainer if you find a good fitter!!
16 June 2026
Unprompted review
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