OnlineAuto.com.au Reviews 

445
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I wish I could give them a negative rating. I wouldn't recommend them to anyone. If you have strong negotiation skills, it's better to do your research and find a good deal—personally, I secured a muc... See more

Rated 5 out of 5 stars

Tucson Elite 2.0 AWD plus extras David Cates fron Georgie thanks for the prompt service and Michael Flanagan from Hopper Motor Group (Werribee Hyundai) being most helpful. The whole process... See more

Rated 3 out of 5 stars

Very slow to respond to your initial query, I've been waiting over a week or two now and achieved nothing, haven't received a quote or anything. Each time I've rung back all the sales consultants... See more

Rated 4 out of 5 stars

I was very pleased with Georgie. My consultant was Dave Cates who kept me updated with the progress of negotiations with dealers. He always connected with me when I had a query and his manner & intere... See more

Company details

Written by the company

OnlineAuto.com.au has over 20 years of experience providing customers with a simple and stress-free process when it comes to purchasing a car. Our car buying specialists compare prices from dealers across Australia, negotiate the best deals, and even organise vehicle delivery to your door.


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3.4

Average

TrustScore 3.5 out of 5

445 reviews

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3.4

All reviews

(445)

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Rated 5 out of 5 stars

Unexpected hassle free experience on…

Unexpected hassle free experience on buying a brand new Car

I live in Perth, I bought my Honda Odyssey through Ben Harris and team, It was an unbelievable experience on buying a car. I never thought buys car would be this easy. I told him clearly what is requirements then within two days he came up with the best price which is few thousands dollars less than what dealer was offering me. I signed the paperwork then you know what my car been delivered to my home after few days.
Forgot to tell you, Team Georgie did my car finance too.
Can you believe that without going out and not seeing anyone I bought my brand new car with $0 deposit. The whole process was just over the phone and email.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Dealt with David Cates

Dealt with David Cates - super helpful and didn't mess around with sales pitch. Just gave upfront information. Can highly recommend👍 Jerome C

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We were looking for a RAV4 without success and dealers were telling us the vehicle would not be available for months. Dave not only found us a RAV4 within 24hours but at also at below driveaway price. Dave took all the angst out of dealing with Dealerships and the vehicle was delivered into our driveway. Highly Recommend Dave and the team from Georgie

17 February 2021
Unprompted review
Rated 5 out of 5 stars

We are thrilled to have Rajeen help us…

We are thrilled to have Rajeen help us secure our new car.
Finance was super quick. Amazing rates.
Any questions we had were anwsered straight away.
Supportive and understanding to our needs.
We will buy our next car in a heartbeat from them.

13 February 2021
Unprompted review
Rated 5 out of 5 stars

Although I didn't buy a car through…

Although I didn't buy a car through Georgie, (theirs was a very competitive price) David Cates the person I dealt with, was professional and helpful and gracious in accepting my decision.
I would have no hesitation in recommend David and his company.
As I said to David if anyone I know who in interesting in a new car I would give them his contact details

22 January 2021
Unprompted review
Rated 5 out of 5 stars

Buying a car in regional Australia…

Buying a car in regional Australia during COVID is hard, and looking for a model that is ending production this year is even harder. Dave helped me order a Pajero at about 2 grand below the listed price. My local Mitsubishi dealer has barely even returned my calls. I'd highly recommend their services for anyone in a similar position.

19 January 2021
Unprompted review
Rated 1 out of 5 stars

What horrible service

What horrible service. Has been nearly two weeks since I provided details of the Hilux I was ready to buy, and still no call (including no return calls after I left multiple messages). Sorry Jack, but you let me down with no communication.

24 December 2020
Unprompted review
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Hi Tony, we've checked our systems and can see we made calls to you on 17th December, 18th December, 22nd December and Monday 4th Jan. We're sorry about the miscommunication, but if there's any further feedback you have on your experience with Georgie please feel free to send it through to customerexperience@georgie.com.au.

Rated 5 out of 5 stars

Outstanding purchase experience

From my first contact with Jack Jamieson of Georgie the experience of dealing with him was outstanding, the dealer who supplied the car Col Crawford was also outstanding and kept me updated frequently on the progress with my purchase. You can rest assured that we will be purchasing our next vehicle through Georgie.

18 December 2020
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Hi Peter, thanks so much for your kind words! We're glad to hear you had a great experience and Jack could help you out. We'll pass on your awesome review to the team.

Rated 1 out of 5 stars

Absolute waste of time

Absolute waste of time Anyone can go to local dealer and have better deal than Georgie Ask few dealers for best price and you save your self 1200 bucks compared to Georgie quote Absolute bull

17 December 2020
Unprompted review
Rated 1 out of 5 stars

Would NEVER deal with this mob again

Would NEVER deal with this mob again. Promised 12 months rego and insurance, full tank of fuel and delivery to my door. What a crock of lies! Got 6 months rego, 1/4 tank of fuel and had to hire a taxi to travel 20 kilometres to pick up my new Kia stinger. After a lot of fuss got my 12 months rego but had to do without a car for 5 weeks. The same day exchange of my trade in to take delivery of my new car didn’t happen. Had to use taxis for 5 weeks and when my car arrived it had a 12 inch new deep scratch on the back window. On 6 occasions I was contacted and promised a fuel voucher - guess what? Never happened. The dealer, Mitsubishi Toowong was also to blame for this bad experience. NEVER again!!

4 December 2020
Unprompted review
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Hi Paul,

We are sorry to hear of your experience through the supplying dealership.

At time of registering their administer incorrectly placed 6 months instead of 12 months. We were advised this was fixed as soon as mistake was realised.

When a car leaves a dealership it is inspected and signed off, the delivery driver also signs a condition report and in turn when the car is being handed over to you that gives you the opportunity to inspect it.

Toowong Mitsubishi has apologised for not posting the fuel voucher to you sooner. They have posted this on Friday last week.

If you have any further feedback or questions, please do let us know.

Rated 1 out of 5 stars

Waste of time, never return calls

Very disappointed in these guys. I had been dealing with a broker from here a few months ago, but had to put everything on hold due to being in Melbourne and in lockdown because of COVID-19.

I emailed and then rang over a week ago as we were very keen in buying a new car now we are out of lockdown and can test drive, and was told as my file was still open I had to continue with the same broker. He was unavailable when I rang but was told he would call back within 30 minutes. Didn’t hear from him. I called the next day to follow up, and again was told I had to continue with same broker. No return phone call all day (Friday), was told he would call on the Monday. It’s now a week later and I never heard back via email or phone at all. I shouldn’t have to chase THEIR business! Don’t bother.

6 November 2020
Unprompted review
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Hi Kara Jane, we're sorry to hear that you have had an unfavourable experience with us. Please contact us at sales@georgie.com.au with your full name and your best contact number and we'll have a team member call you as soon as possible.

Rated 4 out of 5 stars

Professional, friendly and great value

I was hesitant at first but it was worth it. Dave at Georgie is such a friendly professional to deal with. He found my new car and saved me $4,000. Always updating info about the process so the doubts dissolved quickly, which made it a pleasure to have his service.

29 October 2020
Unprompted review
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Thanks so much for your kind words Mark! We'll let Dave know.

Rated 5 out of 5 stars

Purchase of Kia Cerato

Service was excellent and everything was done very quickly. We are very happy with the car.

22 September 2020
Unprompted review
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Thanks so much for the wonderful review Michele, we'll pass this on to the team.

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from Dave at Georgie. Not only did he get a better trade-in price than I expected but smashed my expectations on the new car price. I'll be recommending Georgie to family and friends for all car purchases.

22 August 2020
Unprompted review
OnlineAuto.com.au logo

Reply from OnlineAuto.com.au

Thanks so much for the awesome review, Ryan. We'll pass this on to Dave and the team.

Rated 5 out of 5 stars

Very happy new customer

I recently went via John Cadogan's Auto Expert website to get quotes for a 2020 model MX5. Jack from Georgie was so professional and such a great guy to deal with. His customer service skills are outstanding. He loves MX5s as much as I do, and made the whole process really fun, easy and enjoyable. Not to mention, he got me a fantastic price (I saved just over $4500 on the RRP for the car incl extras - alarm etc), and I couldn't be happier. I'm hopeless at negotiating and couldn't have done nearly as well without his help. I've now placed my order through Georgie and am excitedly awaiting delivery. I can't recommend Auto Expert, Jack, and Georgie enough.

10 July 2020
Unprompted review
Rated 4 out of 5 stars

Generally very good

Generally very good. However, the first agent I was dealing with moved to another job and no one told me or followed up. The second agent I dealt with was very good and I ended up getting a great price for the car I wanted.

4 July 2020
Rated 1 out of 5 stars

No Service

Received the introductory email from Georgie, and then nothing, never heard from them again.

27 June 2020
Unprompted review

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