Kitco Metals Inc. Reviews 7,288

I tried to sell online. Tried to lock in exchange rate. Kitco site takes all your financial information - CC to lock in exchange rate. Banking information for ACH. Then their site times out. And times out. And times out. Not much of an eCommerce site if the site times out.

BUYER BEWARE! THEY'RE NOT SHIPPING OUT ORDERED/PAID FOR GOLD!

My shipment of silver I sent was downgraded by over half its value. I spent days organizing and grading all my collectible coins using their inventory/grading tools and I get screwed over. No communication that there is a discrepancy in my shipment. Overall bad experience. Update: fought with their customer service manager as they downgraded my coins and argued with me. Then I was promised they would ship them back to me.. that was over 3 weeks ago. Ill be sending in a complaint to the BBB. Worst experience

Below are the issues I have encountered with Kitco.

*Very slow response sending funds after a sale. My coins were received late, last year and as of Jan 15th, 2026, Kitco has not sent payment.
*Promises were made to call about my shipment within 48 hours. As of 76 hours, no one from Kitco had called.
If I had a chance to do this sale again, I would not use this company.

I sold a number of silver coins to Kitco in December 2025. Their website claims you will be paid 1-2 days after they receive the silver. They sent an email acknowledging receipt of the coins a few days later. After one month I still have not been paid. I called a few days ago and gave them the option of returning my coins or sending payment. I was promised a check by courier within a few days...nothing. I called again today and was given the same song and dance and promised a call back. No call back.
This is not a reliable buyer of precious metals. I should have stuck with APMEX.
UPDATE: My complaint with the Better Business Bureau along with 1-star online reviews did get a response. They overnighted a check to me. UNFORTUNATELY the date on the check is obliterated and the bank would not accept it. I feel like they are playing games with me. Is this another tactic to delay payment?
FINAL UPDATE: I received my payment over 6 weeks after they received the silver, and only after I filed a complaint of consumer fraud with the Office of the New York State Attorney General. THAT certainly got their attention.

I give Kitco five stars for their outstanding community service, as well as for their outstanding customer service/communication! With near immediate response times, and an annoying, but robust security protocol, Kitco has shown itself to be a top-tier organization.

I always followed Kitco news, and I have learned so much and grown so much over the years because of it; I wanted to give their precious metals store, a try. I already have an online precious metals store that I like and use as well as an offshore vaulting service that I use, but I would still recommend Kitco to everyone.

Kitco is a top-tier organization with top-tier people who are working diligently to get the job done. Especially during busy times like these where there are shortages and abnormal amounts of orders coming through, Kitco stands tall with integrity. I’d recommend to anyone, even if you already have a preferred dealer; to give Kitco metals a try. You will not regret it.

I would like to take a moment to recognize the excellent customer service provided by Carlos (Montreal). He was extremely patient, attentive and demonstrated a high level of professionalism troughout my experience with Kitco. His explanatins were clear, his attitude respectful, and his commitment to delivering quality services was evident.

Customer service made it right when circumstances were beyond control. I appreciate that. Hope to do business again soon!

I would not sell to Kitco again. Everything was difficult. After I agreed on a sale, they delayed in accepting the contract. I called them to cancel if it was not accepted and lo and behold, it was suddenly accepted. The representative told me that they would charge my credit card for lost profits if I did not sell to Kitco, even though they had not yet accepted the contract. I immediately sent the gold coin to Kitco and they received it the next day. However, it took more than 11 days to pay me. I had to call and follow up on the lack of payment and again suddenly it appeared after my phone call. So eventually, it looks like I am getting paid, but it was a very difficult process and it took five times longer than they claim it should take on their website.

Best rates, good customer service and user friendly online platform. Thank you.

Carlos, the Kitco representative, was very helpful in describing the procedure and options for submitting items for sale and worked with me as I filled out the online instructions. I appreciate working with a company that has proven methods and patient, courteous customer service representatives.

Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued buying and selling with Kitco.

I tried to sell to Kitco, they assured me that I would receive shipping labels within the next 24-48 hours. It has been a week and still no shipping labels. I have spoke to 3 reps and they all say the same thing, that they are very busy and hopefully it comes to your email. "You should receive it today". Well just be honest and say it could take weeks until you receive shipping labels. Don't make promises you can't keep.

I bought some gold and silver bars from KITCO in1999 as a hedge against Y2K. The orders were processed and delivered without any problems although I thought the delivery could have been a bit faster. Around 2018 I shipped 10 silver ounces back to KITCO from outside Canada to be put into a pool account. KITCO let me know that Canada customs was taxing the silver so instead of the 10 ounces going into my pool account they sold it to themselves at the bid price, paid the tax, and I was left with some cash in the pool account. That did not go as planned but lessons were learned.

The silver price dropped a bit so I was able to buy back 9 ounces at the asking price. Time passes. Early September 2025 silver is up around $40 so I decide to sell and withdraw my money. With the buy/sell price spread plus transaction charges I estimate a round trip cost about 7 1/2% so the idea of making money by trading in a pool account seems impractical. An ETF would make more sense.

I log into my pool account and the system makes me jump through several hoops to make sure it's really me. Fair enough. I'm using my tablet and I'm constantly irked by the tiny font size on my screen. It makes entering data and navigation quite tricky. Placing the sell order and proceeding through the checkout has another step and another step and another step. Finally it looks like I've reached the end of this checkout marathon. It tells me the proceeds of my sale will be available in 48 hours. I still don't understand why it should take so long when everything is being transacted on one system.

While I'm waiting for the 48 hours to tick down I scour the KITCO web site looking for the "WITHDRAW FUNDS" icon without success. To be clear, the KITCO web site does not display any means whatsoever for an account holder to withdraw the funds from their account. This is astonishing!

So I craft an email to KITCO indicating my intention to withdraw my money, preferably to my PayPal account or to an overseas bank account which bears my name. I soon get an email response indicating that I should contact KITCO customer service by phone to confirm my request. I call them and customer service has me provide my name, account number, year of birth, first pets name, and postal code. All this so that he can tell me my email request is no good and I will have to submit the withdrawal request using a DocuSign form. They send me an email with a link to the DocuSign web site. I complete the form, which is just the same wiring instructions that I put in my original email, and submit it. Form accepted! Hallelujah. Not so fast! I notice that the amount to be transferred was not on the form.

Nothing is happening so at about 2.30 on a Friday afternoon, I call kitco customer service again. Customer service has me provide my name, account number, year of birth, first pets name, and postal code. Deja vu! He confirms with me that the DocuSign is in order. Then we agree that the amount of the transfer will be the balance in the account less U.S.$60 for the wire. It's a ripoff but I'm the hostage. Interestingly, although KITCO is perfectly happy to let you send them money by PayPal, they have no facility to send any money to your PayPal account which would be vastly cheaper for the customer! I ask him when I could expect to receive the funds. He says something about 24 business hours and mumbles something I can't understand. Repeating it doesn't help. Time to hang up.

Monday morning no money in my account! About 3 p.m. my phone rings. It's customer service guy and he's wanting to confirm something I can't understand what he's saying. WTF! There just seems to be no end to this thing!

I have provided my user ID, password, account number, year of birth, pets first name, postal code, telephone number and the full details of a bank account in my own name for the funds to be sent to. I have successfully completed the multi step procedure on their website to sell the silver ounces in my pool account. I have engaged with their customer service reps three times by telephone to reverify and reconfirm my sell order and my request for a withdrawal of funds to an account with my name. I have completed their DocuSign form providing banking details for the funds transfer. This has taken over a week of back and forth communications. And I still have not received any money from KITCO!

It is apparent that kitco does not trust its own security systems in which case why should anyone else?

Was on the phone with Carlos and could not be happier the way Carlos guided me through all the hoops needed to complete my concern. This phone call was absolutely flawless. Thank you Carlos.

My platinum coins arrived quickly and in excellent shape!

Bank wire fees are pure robbery 60e for bank wire what takes 10 days ..

I did National and International shipping myself for years, small packages. No way I could have made it better. Nothing short of Impressive. Great place to buy. The package looked unassuming, which was perfect, Fedex Priority Overnight (I did not ask for). Everything was very carefully packed. With such packaging, I would have received in perfect condition fertilized eggs to incubate them. Never seen anything like that with any supplier ever. Thank you

I opened a second account recently because I didn't remember I had a account with kitco 19years ago and I tried purchasing some metal and they froze my account and when they called me and started asking questions about a old account I didn't have the right details about transactions 19years ago so after several phone calls they still have my account locked down and instead of sending the metal I bought I've got to wait for them to send my money back in how ever long it takes. I might not ever try buying from these guys again. Update they called back and they are sending funds back to my account so I can wire the funds to make my purchase how stupid is that now I'll have to pay wire fees to get my purchase. And guess what that wire will be from the exact same account that they verified with 2 small deposits and they had my debit card info on. How stupid I think. Update 5/30/25 representative reached out and they put 25.00 in my account to cover the wire fees I was out sending a bank wire back to them so someone is trying to make things right and I do appreciate that thank you. Update 6-5-25 after sending bank wire my product was shipped and I did receive great products but it looks like my account is still suspended and I just cannot justify sending bank wires for smaller transactions the math just doesn't work out so looks like I'm staying with my local guys. I'm adding a star because they did honor the price it was locked in at and they did ship the product in a quick manner thanks.

Excelent site for gold investment and gold trading information !
Un sitio excelente para invertir en oro y para conseguir informacion para invertir !
Lo recomiendo, son serios !

Great Experience Buying American Eagles!

Just bought some 2025 American Eagles from Kitco. The entire experience could not have gone any better. Super easy placing order with Kitco representative, bank wire instructions worked perfectly with my local bank, coin delivery arrived within two days packaged as securely as possible. And the coins were both stunning and totally protected. I will do more business with Kitco in the future, and I will also recommend them to anyone else interested in precious metals. From my point of view, Kitco is very highly recommended!