Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
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Review summary
Created with AI, based on recent reviews
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A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Absolutely brilliant service yet again from online cigars, really fast delivery packaged excellently can't fault them! Always my go to when humidor is running low top company.
I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more
Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
796 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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Super fast and reliable seller.
Super fast and reliable seller. Authentic and high quality merchandise. Can recommend.
3 July 2025
Reply from Online Cigars
Thank you so much for your kind review!
What's not to like re: cigar online purchases
The product is packed ensuring it arrives in suburb condition. There communication is excellent and you are always aware of what is happening. The orders are acted upon instantly. The prices are exceptional, as I have researched cigars online for the best value and experience. Highly recommend, enjoy your cigars and this company
4 July 2025
Reply from Online Cigars
We really appreciate your great feedback!
Reply from Online Cigars
So glad you had a good experience with us.
Reply from Online Cigars
Thanks a ton for your support!
Great experience
The product was delivered quickly, well packaged, and arrived in good condition
7 July 2025
Reply from Online Cigars
It means a lot to hear that—thank you!
Reply from Online Cigars
Thanks for taking the time to share your thoughts.
Great price and fast shipping
Great price and fast shipping to Australia
Thanks Online cigar team
Can’t wait to order more!
7 July 2025
Reply from Online Cigars
Appreciate the kind feedback—thank you!
Reply from Online Cigars
We're happy to hear you’re satisfied!
Can't go wrong with Online-cigars
Cigars arrived in great condition. Great communication and fast shipping as always.
4 July 2025
Reply from Online Cigars
Your review made our day!
Reply from Online Cigars
So pleased you had a great experience.
Reply from Online Cigars
We truly value your feedback.
Reply from Online Cigars
A big thank you from our team!
Reply from Online Cigars
You’ve made our day—thanks!
Great experience and great service
25 June 2025
Unprompted review
Reply from Online Cigars
Always a pleasure to serve you!
They are by far the best online cigar…
They are by far the best online cigar supplier great advice prices to suit everyone super service what more can you ask
11 June 2025
Reply from Online Cigars
You rock—thank you!
Outstanding Quality and Service. Highly Recommended!”
I’ve had an excellent experience ordering from this online cigar shop. The cigars are top quality and fresh, well-packed, and exactly as described. Customer service is also top-notch: responsive, professional, and very helpful throughout the process. Delivery was smooth and timely, and I really appreciate the care taken in packaging.
Highly recommended!
10 July 2025
Unprompted review
Reply from Online Cigars
Thanks for sharing your experience!
Still no cigars ,over 4 weeks now and…
Still no cigars ,over 4 weeks now and this company have not even tried to resolve the issue .they just keep ignoring my messages .DO NOT BUY from these
3 June 2025
Unprompted review
Reply from Online Cigars
Hi Paul,
I've tracked your order and it looks as though they were waiting to be collected, and you have now collected them. I would appreciate you updating your review :)
Hope you enjoy the cigars!
Beyond expectations and definitely will…
Beyond expectations and definitely will order again!
7 April 2025
Cigars arrived in very good condition
Cigars arrived in very good condition. But through no fault of cigars on line they were held up in customs for 3 weeks.
30 April 2025
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