One Sure Insurance Reviews 

2,811
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful, polite, and professional staff members for making insurance renewal and application processes exceptionally smooth, clear, and easy to navigate. Consumers consistently appreciate the excellent guidance and dedicated support provided by advisors when arranging new coverage or amending their existing policies. However, some customers also noted frustrating issues regarding unhelpful staff attitudes and unexpectedly high policy cancellation costs. Some people also experienced annoying communication delays, long waiting times on the phone, and difficulties when trying to successfully reach customer support representatives.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising certain representatives for their polite,... See more

Customer service

People report positive experiences with customer service, often praising representatives for being polite,... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members for being... See more

Price

Reviewers express mixed feelings regarding pricing experiences. While many customers praised the affordable... See more

Response time

Customers had ambiguous experiences with response time. While many reviewers praised rapid and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called Ryan Stafford from One Insurance he always provides an outstanding service, very polite and helpful, always goes out of his way. Looks at ways to help solve complex problems. The man is a le... See more

Rated 5 out of 5 stars

As annoying as insurance companies are when something goes wrong, Alex S at OneSure went above and beyond for me helping me sort out documents, chasing up underwriters etc. over a near 3-month perio... See more

Rated 5 out of 5 stars

Becky really went above and beyond to get our new car insured on our existing policy in double quick time prior to picking it up and going on holiday. She efficiently organised our cover and was reall... See more

Rated 5 out of 5 stars

Had an issue with payment links which meant our policy was scheduled for cancellation which was alarming, but upon phoning up today and yesterday the team were happy to help, didn't spend too long o... See more


Company details

  1. Insurance Agency

Written by the company

Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.

Our 48-Hour Price Guarantee!

Found it cheaper elsewhere? We'll give you a 100% refund!

One Sure Insurance has a comprehensive, unbeaten price guarantee on all of our insurance policies. If you are able to find a cheaper like-for-like quotation after taking out an insurance policy with us; then we will price match, or issue a 100% refund - no questions asked!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,811)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Thomas today was amazing

Thomas today was amazing, sorted an issue ive been trying to get sorted for almost 7 months. One phone call, 5 mins with Tom and its sorted. Couldnt ask for a better experience

24 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent. Auto renued my policy without permission after I had a dispute earlier in the year and told them I would never use them again and auto renue was supposedly turned off. (They should have this call recorded) and have been billed £311 to cancel. Told my new company who I’m very happy with and they knew all about them! Scammers! You have been warned! See you in court onesure!

20 July 2026
Unprompted review
One Sure Insurance logo

Reply from One Sure Insurance

Thankyou for your feedback which we have reviewed. We can confirm that your Renewal letter was issued to you on the 3rdJuly ready for the 18th Renewal date and it is very clear with regards to the automatic renewal. This letter also included all the terms and asked you to review and confirm if anything had changed. The Terms of business document issued also confirms all fees and charges applicable to your policy which you also received in the previous insurance year. All calls are recorded and we have checked this and cannot locate any where where you opted out of a Automatic Renewal. We are more than happy to discuss please call us on 01782 880140

Rated 5 out of 5 stars

Holly was very helpful

Holly was very helpful , right from the start. I tried to transfer my insurance from one vehicle to another with my original company. The price was unbelievable. So i went to one sure. Cut my renewal in half, and very helpful all the way. Lovely to speak to a human being. im not a lover of those chatbot things. Never get a straight answer, well done

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Very Satisfied Customer

Contacted One Sure to amend my policy, was dealt with by Samantha , who sorted everything out very efficiently, I even had to ring back with additional information on 2 other days and got Samantha on the phone again . First class service all round .
REF NO. 582266

Mick Lister

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Tracy is the biz

Tracy was absolutely amazing, she got me a quote which others failed to do and carried out the whole process with courtesy, efficiency and complete professionalism, thanks Tracy

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I phoned up with a question ( in a bit…

I phoned up with a question ( in a bit of a panic) and Samantha dealt with it very professionally, re assured and happy now I spoke to Samantha, very good customer service skills and very polite 10/10
Would happily deal with her again.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had an excellent experience with One Sure Insurance. Dean Smith was extremely helpful, professional, and patient throughout the whole process. He explained everything clearly, answered all of my questions, and made arranging my insurance quick and stress-free. I highly recommend One Sure Insurance for their outstanding customer service. Thank you again for all your help!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Thomas Carter | Excellent

Thomas Carter dealt with my policy amendment today and I can genuinely say he made the process easy to complete. He was efficient and polite, a credit to One Sure !
5 stars. Thank you.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with One Sure…

I had a great experience with One Sure Insurance. The whole process was quick and straightforward, and the customer service team was friendly, professional, and very helpful. They explained everything clearly and answered all of my questions, making it easy to choose the right policy. I would definitely recommend One Sure Insurance to anyone looking for reliable service and competitive prices.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I had lost my documents and had trouble…

I had lost my documents and had trouble login in ,thanks to Thomas Carter he got me sorted without any dramas very patient and freindly, have been with this company for many years and always had brilliant service thanks guys

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Tracey

Tracey, was absolutely amazing with myself and my partner. I highly recommend this company and this absolute Diamond of a woman. Thank you so much again :-)

16 June 2026
Unprompted review

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