I called Ryan Stafford from One Insurance he always provides an outstanding service, very polite and helpful, always goes out of his way. Looks at ways to help solve complex problems. The man is a le... See more
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Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.
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Contact info
Spitfire House, 142-154 Congleton Road, Talke, ST7 1LX, Stoke on Trent
- 0800 912 0128
- info@onesureinsurance.co.uk
- onesureinsurance.co.uk
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Replied to 56% of negative reviews
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Thomas today was amazing
Thomas today was amazing, sorted an issue ive been trying to get sorted for almost 7 months. One phone call, 5 mins with Tom and its sorted. Couldnt ask for a better experience
Call handler Thomas Carter
Call handler , listened, fully understood my situation and resolved my problem.
This company is fraudulent
This company is fraudulent. Auto renued my policy without permission after I had a dispute earlier in the year and told them I would never use them again and auto renue was supposedly turned off. (They should have this call recorded) and have been billed £311 to cancel. Told my new company who I’m very happy with and they knew all about them! Scammers! You have been warned! See you in court onesure!

Reply from One Sure Insurance
Holly was very helpful
Holly was very helpful , right from the start. I tried to transfer my insurance from one vehicle to another with my original company. The price was unbelievable. So i went to one sure. Cut my renewal in half, and very helpful all the way. Lovely to speak to a human being. im not a lover of those chatbot things. Never get a straight answer, well done
Very Satisfied Customer
Contacted One Sure to amend my policy, was dealt with by Samantha , who sorted everything out very efficiently, I even had to ring back with additional information on 2 other days and got Samantha on the phone again . First class service all round .
REF NO. 582266
Mick Lister
So refreshing to be able to talk with…
So refreshing to be able to talk with someone on the phone and quickly resolve any issues that had been raised by email. Sam was brilliant and talked me through what was required. Excellent service
Tracy is the biz
Tracy was absolutely amazing, she got me a quote which others failed to do and carried out the whole process with courtesy, efficiency and complete professionalism, thanks Tracy
I phoned up with a question ( in a bit…
I phoned up with a question ( in a bit of a panic) and Samantha dealt with it very professionally, re assured and happy now I spoke to Samantha, very good customer service skills and very polite 10/10
Would happily deal with her again.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an excellent experience with One Sure Insurance. Dean Smith was extremely helpful, professional, and patient throughout the whole process. He explained everything clearly, answered all of my questions, and made arranging my insurance quick and stress-free. I highly recommend One Sure Insurance for their outstanding customer service. Thank you again for all your help!
Prompt response
Prompt response, and she listened and understood my request. Thanks Samantha.
Thomas Carter | Excellent
Thomas Carter dealt with my policy amendment today and I can genuinely say he made the process easy to complete. He was efficient and polite, a credit to One Sure !
5 stars. Thank you.
Swopped over to this company for my traders policy
Swopped over to this company for my traders policy after my previous company prices were too high. Dean Smith was very helpful and came back with a good price.
Tracey is a lovely and friendly person…
Tracey is a lovely and friendly person and very accommodating to help with the policy
I had a great experience with One Sure…
I had a great experience with One Sure Insurance. The whole process was quick and straightforward, and the customer service team was friendly, professional, and very helpful. They explained everything clearly and answered all of my questions, making it easy to choose the right policy. I would definitely recommend One Sure Insurance to anyone looking for reliable service and competitive prices.
Perfect everything got sorted and gave…
Perfect everything got sorted and gave me and my business a way forward
Tracey was most pleasant and very…
Tracey was most pleasant and very helpful. Dealt with me promptly and efficiently. Would recommend!
I had lost my documents and had trouble…
I had lost my documents and had trouble login in ,thanks to Thomas Carter he got me sorted without any dramas very patient and freindly, have been with this company for many years and always had brilliant service thanks guys
Call handler Alex shaw was absolutely…
Call handler Alex shaw was absolutely fantastic answered every question and was no hassle atall
Tracey
Tracey, was absolutely amazing with myself and my partner. I highly recommend this company and this absolute Diamond of a woman. Thank you so much again :-)
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