OneSelect Reviews 

Apart from waiting for such a long time on the phone, i have received an excellent help from Amaneet. She was so helpful.

Should have taken payment by direct debit, but instead sent me a letter advising payment was overdue. Tried to call, but the number listed on the letter, email and website does not work. Unacceptable.

YET AGAIN THERE CONTACT NUMBER IS NOT WORKING, NOW GOING TO THE OMBUDSMAN, VERY ANNOYED YET AGAIN.

I'm leaving you 1 star because I'm sick of my meter readings failing to upload.

Edit: website nt very compatible with Safari. Used Chrome instead.

I have used One Select for electricity supply for over a year now and have found them to be extremely customer focused, unlike the major suppliers who are impossible to communicate with in the event of a query. Unknown to me I had incorrectly input a reading into their system. They sent an e.mail from an individual contact, not the generic company name, to flag up my error. (This seems to indicate that they don't work on automatic pilot.) I emailed my latest readings to my contact (not general customer services), who dealt with it and in less than a couple of hours the problem was resolved. This certainly would not have happened with the major suppliers. I would definitely recommend them and hope they continue to grow, whilst retaining their great customer attitude.

excellent customer service representative. Freddie was absolutely great.

I just spoke to Fatima re: an email I received (badly worded one) to suggest that I have cancelled the direct debit on my account. She reviewed my account and advised me that it's due to a technical issue and efforts are being made by their finance team to resolve the issue with my bank (Santander). I don't have to do anything at this stage.

The issue is affecting ALL direct debits between them and Santander due to a technical issue which only came to their attention 3 days ago even though things went wrong a couple of weeks ago.

I understand that One Select are a small company (in comparison to the big energy giants) and have limited resources to deal with such issues.

Although the wait time in the phone queue suggested was upto 45 minutes, I got to speak to Fatima within 5 minutes. I called them yesterday as well in the afternoon for the same issue and the wait time was approx. 10 minutes. Very acceptable given the time of the day when I called them.

I understand that sometimes things do go wrong. It's what the organisations do to put things right earns them the respect for their Customer Services (as they are front line and first and usually the only point of contact) who get a lot of abuse from angry customers.

I got a good and detailed explanation with an apology. I have given 4 stars instead of 5 as yesterday I was advised by a different agent to contact my bank again to setup the direct debit (incorrect information even though the customer service agent was polite and pleasant to speak to). The "new" direct debit would have failed again as the technical issue is there and being worked on.

I'm happy with the service I received and hope the direct debit issue is resolved soon. My account is in credit anyway.

i was angry because they put my dd up despite im in credit.tgey should give cs representatives more training on how to work out estimations.they assume my compsuntion is going to increase despite the fact my circumstances have not change.they need to project based on the actual meter readings.

As a smaller company I would assume they have smaller margins and so cash flow is important. They seem to need you to be well in credit so you generally are. They upped my debits after 3 month review too high I thought and I mentioned this to them which they responded to after a week or so. Reduced the debit but still higher overall but considering winter's coming not too much. At the end of the contract period I am sure all will balance out after all its the KW hrs price and day rate that are important and they are much cheaper than the expensive big SIX.

Yes the fella on the other end of phone knew exactly what he was talking about and he gave me all the right figures, then the other time I rang as the women didn't have a clue and gave me the wrong tariff readings..

Amaneet was very helpful and reassured me of payment arriving by next Friday and direct debit remaining the same

Been a customer for 13 months and once again cannot telephone as their number is not working nor can I access my previous readings on my account.
Have e mailed them no reply so the next step is the Ombudsman

Next step is the ombudsman

Very helpful rep - James Valance - sorted out my account to both our satisfaction

This is a rating in regards to my interaction with Komela, one of OneSelect's customer service agents. The wait in the queue was long which was a bit irritating. However, the music the system played in the background was bearable. The way the OneSelect's customer services agent handled my call was very good, she was very tactful, had a most pleasant manner and managed to diffuse my initial frustration. Hence my five star rating for Komela's customer services skills. I hope all OneSelect's agents are at the same level of skill.

Please people avoid this company at all costs, They are simply a horrible clueless supplier to be with..Hopeless customer services, emails don't get replies, Phone them and and you will be in a queue for ages waiting to speak to someone who does not even seem to know what day it is..Now in the process of switching to another supplier..Please avoid this company.....

Good customer service, very helpful and seemed Like they wanted to help

Dear All Its so nice to speak to some one with a brain. At first i thought i was going to have a heart attack, but the young lady managed to sort it out. Thanks once more. Yours Faithfully B W Ford.

I have just left OneSelect, please see my complaint below
1-They say you get a refund on line....no you can't
2-They say they will respond to your email within 48hours ....no they don't
3-The enquiries box online ...does not work
4-Long call queue to speak to an advisors
Awful terrible service
5-They take your money but don't want to make it easy for you to get it back

Have just changed to Oneselect, partly because of a lower monthly direct debit. Within two weeks of switching they have tried to increase my direct debit by 25%. without even knowing how much electricity used in that fortnight.
Don't trust companies that act like that.