OneSelect Reviews 

After a 45 min wait I finally got through to an advisor about changing the day of the month my direct debit should be taken from my account. I was told that I should receive an email confirmation immediately but haven’t 4 days after the call! So has it been changed or not - can’t afford another 45 min wait to check! This all follows several emails about a Smart meter and the change to the direct debit about two weeks go - still no reply. To be fair the advisor was great but the response to emails and wait time is atrocious!!

Forget how many times I have emailed them and got no response. My old provider is saying I owe them over a thousand pounds it turns out most providers use a standard 5 digit meter reading but these use 4 digits. So when I switched the reading missed the first zero off. More or less exaggerating it probably by a thousand! My old provider said I should get them to resubmit a revised reading and they can then sort but waiting on the phone for ages is a joke, and sending numerous requests via my online account with no response is very annoying.

The customer service agent herself was 5 stars. However the 19 min wait to speak to someone was 2 stars. Terrible waiting time considering it was an off peak time call. Please do something about this OneSelect

Pleasant experience, issue resolved to my satisfaction. Not like most large corporate companies who don't care about customer service. Would recommend.

We have been customers of OneSelect for almost 2 years now but, every time we need to speak with a customer service adviser we face the same situation, long wait on the line.
Today I had to call about a question regarding my payments and opening reading, took over 22 minutes for the representative to pick up my call.
Surely I understand that I am not the only person calling, 5 minutes waiting is acceptable in my view but I have never been served in less than 20 minutes!
The bright side is that staff has always been very friendly and helpful.

Great staff - very very poor time to answer. Better things to do with my time, than wait over 20 minutes, to start to talk to you.

I called the Customer Service line to close my account as I had moved house. The wait was long (17 min) but after the phone was picked up, it was explained to me that their system was down. In spite of that, my request was dealt with efficiently, all the details taken down manually and I got a follow up email the next day with the confirmation. Even though I have closed the account with One Select, I would recommend their tariff and I only had positive experience while with OneSelect.

Awful Customer service!

Customer service is one of the lowest class ever. It's impossible to get through to them on the phone - I assume there's one person answering phone calls for the entire company's customers. When I do speak to someone, they are not helpful, ignore any matters that comes to issuing a refund and then quit their job without letting me know or passing my case to someone else.

Emails are being ignored completely, receiving the same automatic message every time.

I would never ever recommend it to no one, a complete waste of time. There are plenty of other energy providers who charge the same fees but also respect their customers.

Very difficult and time consuming to get in touch with One Select but when I eventually made contact by phone, the operative was knowledgeable, helpful and I believe has resolved a complex issue.

Cornelia was extremely helpful with sorting some things relating to our new Account.

So far switching to Oneselect has been quite easy and the support staff have been helpful on each occasion.

The only slight negative has been that two of the three times we've rang we have had to wait around 10 minutes before getting through to someone.

Cheapest one out there for me. Saved several hundred pounds and was a much better experience than with others. Especially N power!

You can never get hold of anyone in this company. No one responds to emails and I've had to wait on hold for 45 minutes before and gave up. I have now moved away from them as the service was so bad!! Today I had to wait on hold for 45 minutes just to request the money that they owe me from my final invoice.
Do not use this company!!

I had great help, after it took 25mins. for the phone to be picked up. I put the phone down, and the post arrived with my credit in the bank.

Perhaps a too long wait in order to get hold of an advisor. However great and very helpful service!

I've written a negative review for OneSelect before, following my review, they contacted me and sorted my problem out, while it was a shame they didn't do this in the first place it would be remiss of me not to write another review to say that they did put the effort in after my original negative review.

So much for cheaper tariffs - it is not worth the hassle moving over to this company! I am due a refund after switching to another supplier but after a month of trying to get through on the phone to get a refund I have resorted to this! I have tried your contact page which has always been 'undergoing maintenance' for the entire time and now my email has not been responded to.
What a complete lack of customer service!

Customer Service are Attrocious they need more Staff. I eventually got a reply about a refund - maybe it was the twitter post - Facebook post or one of my emails that prompted this it certainly was not the phone calls as I could not get through. Please do not tell people to make contact through their account all it says is that it is down for maintenance.
Anyway in their reply they said to make contact again in order to process my refund. Why do they not Just Process the refund. Asking people to make contact again is just adding to the problems. Anyway in my experience as an investor companies that do not have good customer services are on a downward spiral to being bankrupt.

Changed to a duel fuel tarrif with oneselect for one month only in October. Just found out although email confirmation saying gas and electric,only my gas was switched ( phone call to customer service) so i had been paying my old supplier for electric and these for gas,a premium for both as it's more expensive separately and my 12 month deal had finished with previous supplier,so paid higher for one month for just electric. Customer service apologised but how about reimbursement for the premiums I've had to pay to oneselect and previous supplier for the month?
After a phone call from oneselect customer service is was told although it did apply and recieve confirmation of a dual switch it went through as just gas and i won't be reimbursed for the premiums I've incurred through this.cheers!

If you have easy questions or things that can be easily solved the Customer Service of OneSelect is fine.
However, I have been trying to get my money back as I have almost 500 pound outstanding on my balance with OneSelect and the Customer Service of OneSelect simply stopped answering my emails and therefore not giving me back my own money that is outstanding with them.

Always received top class customer service if I've ever had to call One Select, and my query or request has always been resolved.or dealt with on the 1st call, I've never had to call twice about the same thing.
The advisors are always so friendly and helpful and go out of their way to do the best for you.

I cant fault One Select for the service I have received over the past 18 months, never had any issues with bills, always received emails when reads were due.