Unreliable platform and unfair trading conditions I have been trading with OneRoyal and my experience has been disappointing. The platform often freezes during critical market moments, causing ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's a long story my mentor from Sarmaaya.pk recommended for business trading and I likes their support as well. It's a reliable and disciplined company keeping support to customers and pay out regul... See more
Company replied
I have been using OneRoyal broker for over a year**, and my overall experience has been excellent. Their platform is smooth, fast, and very reliable for both executions and withdrawals. I never face... See more
Company replied
Would have given 5 star but support gave no replies to all my messages. However, I got the no-deposit bonus ($50) traded 4.1lots thereabout and my withdrawal was processed within 24hours (a little ab... See more
Company replied
Company details
About OneRoyal
Written by the company
|
OneRoyal is an award-winning, multi-licensed broker offering online CFD trading across a diverse range of markets, including Forex, crypto, oil, metals, shares, and indices. |
|
Fully licensed and regulated by top-tier authorities such as the Australian Securities and Investments Commission (ASIC), the Vanuatu Financial Services Commission (VFSC), and the Financial Services Authority (FSA) of Saint Vincent and the Grenadines, OneRoyal adheres to rigorous international standards, ensuring secure and reliable trading for all clients. Founded in 2006, OneRoyal has earned a reputation as one of the most trusted brokers worldwide, supporting thousands of traders daily. With a dedicated team of over 120 professionals, the company is committed to providing optimal trading conditions and exceptional customer support. OneRoyal has also established strong partnerships with introducing brokers, money managers, and affiliates, offering competitive commissions, tailored packages, flexible trading terms, and top-tier trade execution. Why Choose OneRoyal?
Open your account with OneRoyal today and start trading with a trusted global leader. |
| Open Account |
Contact info
Suite 1502, Level 15, 60 Margaret St, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61282845100
- support@oneroyal.com
- oneroyal.com
Breach of guidelines
You rejected my withdrawal from the…
You rejected my withdrawal from the bonus account without a deposit, even though I met the trading requirement of 3 lots. However, you claim that the reason for the rejection was that I didn't meet the requirement. This is completely unreasonable and unacceptable. Do you consider it theft or something? I have met the lot requirement for withdrawal. Please reconsider and respond to my messages now, please.
My ID: 390855
My account number :7005301
My wallet :110688
10 September 2025
Reply from OneRoyal
Thank you for your feedback. We're truly sorry to hear that you experienced issues. This is certainly not the experience we aim to provide.
We would appreciate the opportunity to investigate this further and assist you directly. Please reach out to our support team and we’ll do our best to resolve the issue promptly.
Your satisfaction is important to us, and we hope to regain your trust.
Kind regards,
The OneRoyal Team
I can't open trades
I can't open trades. I always get a "trade is disabled" error message. I emailed support but never got a response. The live chat is useless there's no one responding. This is the worst broker I've ever used
10 September 2025
Reply from OneRoyal
Thank you for your feedback. We're truly sorry to hear that you experienced issues. This is certainly not the experience we aim to provide.
We would appreciate the opportunity to investigate this further and assist you directly. Please reach out to our support team and we’ll do our best to resolve the issue promptly.
Your satisfaction is important to us, and we hope to regain your trust.
Kind regards,
The OneRoyal Team
Suppport was not responding ,server is…
Suppport was not responding ,server is so down ,account can not be opened on mt4,mt5 and I have received my bonus but which is not tradable due to some technical issues
10 September 2025
Reply from OneRoyal
Thank you for your feedback. We're truly sorry to hear that you experienced issues. This is certainly not the experience we aim to provide.
We would appreciate the opportunity to investigate this further and assist you directly. Please reach out to our support team and we’ll do our best to resolve the issue promptly.
Your satisfaction is important to us, and we hope to regain your trust.
Kind regards,
The OneRoyal Team
Oneroyal doesn't respond to trader…
Oneroyal doesn't respond to trader issues, doesn't respond to emails, or even to web chats. I wonder if Oneroyal doesn't have any employees, or if they only have one person who can't respond to emails.
13 September 2025
Unprompted review
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
Worst customer service don't install…
Worst customer service don't install this app and don't trade don't deposit your hard earn money
10 September 2025
Reply from OneRoyal
Thank you for your feedback. We're truly sorry to hear that you experienced issues. This is certainly not the experience we aim to provide.
We would appreciate the opportunity to investigate this further and assist you directly. Please reach out to our support team and we’ll do our best to resolve the issue promptly.
Your satisfaction is important to us, and we hope to regain your trust.
Kind regards,
The OneRoyal Team
Customer service is hard to contact
Customer service is hard to contact, no response for 2 days, very disappointing
10 September 2025
Reply from OneRoyal
Thank you for your feedback.
We truly value your input and are continuously working to enhance our services. As we are currently receiving a high number of requests, there may be a slight delay in our response. We appreciate your understanding.
Offering a bonus with an obligation to…
Offering a bonus with an obligation to use only on their app and this app already has alot of technical problems make it to hard for users to trade with it
9 September 2025
Reply from OneRoyal
Thank you for your feedback. We're truly sorry to hear that you experienced issues with placing trades. This is certainly not the experience we aim to provide.
We would appreciate the opportunity to investigate this further and assist you directly. Please reach out to our support team and we’ll do our best to resolve the issue promptly.
Your satisfaction is important to us, and we hope to regain your trust.
Kind regards,
The OneRoyal Team
you didn’t send me the password of my…
you didn’t send me the password of my account and i can’t deposit
9 September 2025
Reply from OneRoyal
Thank you for your feedback. We're truly sorry to hear that you experienced issues with placing trades. This is certainly not the experience we aim to provide.
We would appreciate the opportunity to investigate this further and assist you directly. Please reach out to our support team and we’ll do our best to resolve the issue promptly.
Your satisfaction is important to us, and we hope to regain your trust.
Kind regards,
The OneRoyal Team
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We're pleased to hear about your satisfaction with the services provided. Your recommendation is greatly appreciated. If you have any further comments or questions, please don't hesitate to let us know. Thank you for choosing OneRoyal.
You rejected my withdrawal from the…
You rejected my withdrawal from the bonus account without a deposit, even though I met the trading requirement of 3 lots. However, you claim that the reason for the rejection was that I didn't meet the requirement. This is completely unreasonable and unacceptable. Do you consider it theft or something? I have met the lot requirement for withdrawal. Please reconsider and respond to my messages now, please.
My ID: 390855
My account number :7005301
My wallet :110688
And bad support
12 September 2025
Unprompted review
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
Server issues, order locked, support silent
At the begging if my journey I’ve had a very disappointing experience with OneRoyal.com. Support has not responded to my opened ticket for over 10 days. There also seems to be a serious problem with their servers, which makes the work of my EA unstable. Many times my orders end up being “locked” for no clear reason, when this issue is occurring I have to manually work with it ( modify the order ). I’m still waiting for any response from their support team.
UPDATE: After 10 days I finally receive some answers on the live chat, yet my ticket / emails has not been answered yet.
I am also waiting for my first withdrawal ( deposit then earned profits ) if the process will be smooth I will upgrade my review.
For now I adding one star for receiving help via live chat.
UPDATE2: Deposit withdrawal approved, profit withdrawal approved. Banks, cards added as a payment / withdrawal method.
My final queries are about the "order locked" issue, and IB Request. Support via email still silent.
Adding extra two stars.
Final update after they respond to my ticket / emails.
10 September 2025
Unprompted review
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We're pleased to hear about your satisfaction with the services provided. Your recommendation is greatly appreciated. If you have any further comments or questions, please don't hesitate to let us know. Thank you for choosing OneRoyal.
I have a problem with my one royal…
I have a problem with my one royal welcoming bonus account
Account number : 7003616
I transferredy Profit from my 50$ bonus
It was actually 7$ then immediately my 50$ bonus got deleted from my account
How can i get it back ?
Thanks in advance
Belal Alahdab
8 September 2025
Reply from OneRoyal
Thank you for reaching out and bringing this to our attention. We're sorry to hear you're experiencing an issue with your account.
To assist you further, we kindly ask that you contact our support team with your account details. We’ll be happy to review your case and provide a prompt resolution.
Your satisfaction is important to us, and we're here to help.
Best regards,
The OneRoyal Team
Reply from OneRoyal
Thank you for your feedback. We're sorry to hear that you had a less-than-satisfactory experience with our server performance.
We continuously strive to provide a stable and efficient trading environment, so your input is very important to us. If you could share more details about the specific issues you faced, our technical team would be happy to investigate and work on improving your experience.
Please don’t hesitate to contact us directly we're here to help.
Best regards,
The OneRoyal Team
After they revel the NDB they become…
After they revel the NDB they become very bad , they don't respond the tickets , i traded 3 lots but can't withdraw
8 September 2025
Reply from OneRoyal
Thank you for reaching out and bringing this to our attention. We're sorry to hear you're experiencing an issue with your account.
To assist you further, we kindly ask that you contact our support team with your account details. We’ll be happy to review your case and provide a prompt resolution.
Your satisfaction is important to us, and we're here to help.
Best regards,
The OneRoyal Team
Worst than 1 star.
Worst than 1 star.. Their support team will not assist nor replying any of your inquiry.. Cant access website for days. Do not use this broker. Becareful when your deposot doesn't reach your account
8 September 2025
Unprompted review
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
Bad broker all the time
10 September 2025
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We're pleased to hear about your satisfaction with the services provided. Your recommendation is greatly appreciated. If you have any further comments or questions, please don't hesitate to let us know. Thank you for choosing OneRoyal.
Most worst broker ever
Most worst broker ever . Their is no support system . You'll be luck if you receive your withdraw if you face any issue then forget that there will be anyone to solve your issue . Their is support on website. There is no one to attend ticket .
11 September 2025
Unprompted review
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
Bad support
7 September 2025
Reply from OneRoyal
Thank you for bringing this to our attention. We're sorry to hear about your experience with our customer support. At the moment, we are handling a large number of requests and are doing our best to respond to everyone as quickly and thoroughly as possible.
Please rest assured that your concerns are important to us, and we’re actively working to improve our response times. We appreciate your patience and understanding.
Best regards,
The OneRoyal Team
CS didn't reply to the chat at all
CS didn't reply to the chat at all. And is indifferent.
8 September 2025
Reply from OneRoyal
Thank you for bringing this to our attention. We're sorry to hear about your experience with our customer support. At the moment, we are handling a large number of requests and are doing our best to respond to everyone as quickly and thoroughly as possible.
Please rest assured that your concerns are important to us, and we’re actively working to improve our response times. We appreciate your patience and understanding.
Best regards,
The OneRoyal Team
Do.t waste your time
10 September 2025
Reply from OneRoyal
We’re sorry to hear that your experience did not meet your expectations. At OneRoyal, we strive to provide quality service to all our clients, and your feedback is important to us.
If you're open to it, we’d appreciate the opportunity to better understand what went wrong and how we can improve. Please don’t hesitate to reach out directly so we can assist you further.
Kind regards,
The OneRoyal Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.