You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... See more
Company replied
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
Company replied
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear... See more
Company replied
Company details
About OnePay U.K.
Written by the company
Contact info
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, United Kingdom
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Im customer more than 7 years ago
Im customer more than 7 years ago, im very satisfied with OnePay! Very easy to use the app, and the customer service 5/5 very friendly and knowledgeable people!
3 April 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Efficient
The waiting time was shorter, and call straight to the point. The security check guarantees my safety
21 March 2026
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
I'm currently working on getting a…
I'm currently working on getting a morgage and because of your help I was able to send my statements to the broker thankyou
16 March 2026
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Helpful staff from one pay
Helpful staff from one pay, I recommend to my friends about one pay online banking and staff.
10 March 2026
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Knowing the value of your customers
You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another level ,keep it up...I'm in one pay to stay
26 February 2026
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Customer service Ulga I think her name was
Always welcoming on the phone able to get things done there and then. Efficient and amazing. Always have a good experience when I ring customer service. Really amazing service.
20 February 2026
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Really helpful team my first couple of…
Really helpful team my first couple of days with them and there assistance is just amazing thanks you guys
19 February 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Professional Advisor
After a conversation with a professional customer service representative which was highly supportive, committed to the customer care and dedicated to problem solving. One of the best customer service assistance I ever had on PayOne. Thank you!
5 February 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Reply from OnePay U.K.
Vă mulțumim că ați acordat timpul necesar pentru a lăsa un review! Apreciem cu adevărat feedback-ul dumneavoastră, deoarece ne ajută să continuăm să ne îmbunătățim și să oferim cea mai bună experiență posibilă. Dacă aveți nevoie de asistență sau doriți să împărtășiți alte gânduri, vă rugăm să nu ezitați să ne contactați. Așteptăm cu nerăbdare să vă servim din nou!
The people were very nice and sorted…
The people were very nice and sorted everything out straight away.
28 January 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Always bang on the helping and solving…
Always bang on the helping and solving things never has a problem
27 January 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Always super good
26 January 2026
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
I have been emailing the team about my…
I have been emailing the team about my bank card arriving even though I knew it was not their problem but they was the only people I could talk too. The team was extremely patient with me despite my frustrations. They was amazing at ringing me and getting back to me asap. They was amazing and polite
Brilliant team
Thank you guys
10/10 👍
21 January 2026
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
A very attentive employee
A very attentive employee. Always listens and gives the right answer.
10 January 2026
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Reply from OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Excellent and efficient service from…
Excellent and efficient service from the OnePay team
1 January 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Thanks
Overall, I had a very positive experience with the service. The online banking support was friendly, clear, and professional. Everything was explained in an easy and reassuring way, and the process felt smooth and well-organized. Thank you for making the experience comfortable and pleasant.
24 December 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
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