You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another le... See more
Company replied
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Review summary
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I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... See more
Company replied
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
Company replied
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear... See more
Company replied
Company details
About OnePay U.K.
Written by the company
Contact info
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, United Kingdom
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't been able to resolve the…
I haven't been able to resolve the issue of transferring an amount exceeding 500 pounds, which is frustrating.
16 July 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave us a Trustpilot review.
Regarding the amount of money you can transfer, the maximum amount you can transfer in a single transaction via the MyOnePay app is £500. If you need to transfer more than this amount, you can simply submit an additional payment request through the app for the remaining balance.
Alternatively, if you would like to transfer more than £500 in a single transaction, you can contact our Customer Services team, who will be more than happy to assist you.
If you have any further thoughts to share or require any assistance, please don't hesitate to get in touch. We look forward to serving you again in the future.
They was very help and solved my problem
13 July 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
I was not sure how to activate my card…
I was not sure how to activate my card and because of deafness did not feel confident using the telephone
I was messaged with instructions on what to do. I have now activated my card. I was also given advice on cash withdrawals
Very Kind and helpful and very understanding.
Thank you
24 June 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Excellent customer service
Excellent customer service. The staff were very friendly, polite, and helpful. They solved my problem quickly. Thank you!
10 June 2026
Unprompted review
Reply from OnePay U.K.
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience, and your recognition is truly appreciated. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
I am grateful to the OnePay team for…
I am grateful to the OnePay team for the quality of service - the constant friendliness and attention to me as a client, for the professionalism and speed of resolving all issues. My experience with the OnePay staff has always been only positive.
9 June 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
With your services lfeel at ease
With your services lfeel at ease! Patient listening,immediate assistance,quick response! Everything without any complaints!
Thank you!
1 June 2026
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Customer centric
The customer service that attend to my request is extremely fit the position because he really under all your products and know ahead what the customer needs immediately he listens to them. Kudos 👏
29 May 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
The customer service handling was…
The customer service handling was excellent all my queries were handled
22 May 2026
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Company handled the situation pretty…
Company handled the situation pretty well the company caller was clear and elaborate.
2 April 2026
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Customer service ist fantastic
Customer service ist fantastic, call are answered with respect. I will continue to save with them because of safety
1 May 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Don't assume anything
Well started off reasonably okay. Having problems downloading the myonepay app. Phone will not provide version, I-pad diverts to Amazon store which is useless.
So I have a card which I cannot use since do not have access to the app, unless I buy a new phone.
24 April 2026
Unprompted review
Reply from OnePay U.K.
Thank you for sharing your experience. We’re really sorry to hear about the difficulties you’ve had downloading the MyOnePay app and the frustration this has caused. We understand how inconvenient it is to receive a card you can’t use due to app access issues, especially when device compatibility is involved.
This certainly isn’t the experience we want for our customers. Our support team may be able to help with alternative options or guide you through possible solutions without the need to replace your device. Please contact our customer support directly so we can look into this for you and try to get things resolved as quickly as possible.
The consultant have a great service!
The consultant gave a great service!
23 April 2026
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Im definitely satisfied about the…
Im definitely satisfied about the service OnePay notes of 10 special the Romanian Team (Aura) the girls have good professional service and I’m happy for the service!!
16 April 2026
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
I love OnePay bank
16 April 2026
Unprompted review
Reply from OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Great experience, highly recommend!
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear communication throughout the process.
Overall, I’m very satisfied and would definitely recommend them to others. Keep up the great work!
13 April 2026
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
The company is doing good by giving as…
The company is doing good by giving as more jobs opportunities here
9 April 2025
Unprompted review
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
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