OneMain Financial Reviews 

79,415
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make the loan process clear and easy to understand. Many highlight the exceptional customer service, noting that employees are kind, respectful, and attentive to their needs, ensuring a comfortable experience. The overall service is frequently described as quick, easy, and hassle-free, with many appreciating the smooth process from application to approval and receipt of funds. However, some customers also noted issues with payment flexibility, expressing a desire to make early payments beyond just additional ones. A few other people also felt that the loan process could be cumbersome or lead to higher interest charges than expected, particularly for debt consolidation. There were also occasional complaints about communication, such as unreturned calls or confusion regarding loan payoffs and auto-debits.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and kindness.... See more

Service

Consumers find service to be positive, with many describing the company as helpful, professional, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising agents for being helpful,... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, easy, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting quick and easy access to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Stacey in the Apopka, FL office and she was absolutely incredible. Most people wouldn't say that when taking out a loan at a higher than average interest rate but, when you mess up like... See more

Company replied

Rated 5 out of 5 stars

Lydia was absolutely amazing. (I believe she is at the Bellevue branch). I had a very stressful financial emergency, and she truly made the whole process easy and straightforward. She was so incredibl... See more

Company replied

Rated 5 out of 5 stars

I had an appointment yesterday 07/08/2026 with Sharday Pagon Lugo. My experience with her was very awesome. She was very transparent, thorough and knowledgeable. I felt very comfortable through the pr... See more

Company replied

Rated 5 out of 5 stars

Patti is exceptional. This is my third time getting a loan with One Main Financial. Patti has been my to go to person. She is kind, personable and professional. She explains the process from start to... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79K reviews

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4.6

All reviews

(79,415)

6,514 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth transaction

Smooth transaction completed electronically and my funds were available within the hour.

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

Rated 5 out of 5 stars

Ross was awesome and so helpful

Ross was awesome and so helpful, she made the process so easy. I appreciate the help and will recommend Main to others

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you so much for taking the time to leave us this amazing review about your experience with Ross. We're so glad we could help. –Scott | OneMain Social

Rated 5 out of 5 stars

Patient customer service with support…

Patient customer service with support and very helpful on what type of loan and what the payment will be each month.

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Jonathan. Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

My experience was great because I was…not expecting to get a loan and I did and it was a wonderful experience and I really needed the money.

My experience was great because I was able to take care of all the business over the phone while I was still at work. It was wonderful! 5 GOLD stars for sure for OneMain Financial!

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Lana! Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

Rated 5 out of 5 stars

Everyone is extremely friendly and they…

Everyone is extremely friendly and they make things very convenient and was always willing to go over and beyond to make it a great experience

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

That's what we love to hear, Annamarie! Thank you for sharing your experience with us. Our team members work very hard to make sure they understand and meet our customer's needs! –Scott | OneMain Social

Rated 5 out of 5 stars

The people are very friendly and my…

The people are very friendly and my loan was quick and easy just like the first one.

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

Rated 4 out of 5 stars

Great experience

Great experience, fast and reliable. A bit tedious to be taking good pictures of documentation and car, but other than that all good.

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for your kind words, Karina. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

I was treated very well

I was treated very well! The personal were very helpful and informed me of everything I needed to know about my loan. Steven R Shannon was very knowledgeable about my loan and made the process easier. Thank you for your help

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 4 out of 5 stars

Only reason for a 4 star review is…

Only reason for a 4 star review is because I can't give a 4.5 star review. The staff was great and very helpful. There were only a few misunderstandings but they were not due to staff. There are some weird policy issues when it comes to being a business and trying to get a loan. From the personal loan side, things should be far more streamlined and easy going.

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

That's what we love to hear, William! Thank you for sharing your experience with us. Our team members work very hard to make sure they understand and meet our customer's needs! –Scott | OneMain Social

Rated 5 out of 5 stars

I had a great experience with OneMain…

I had a great experience with OneMain Financial. The application process was quick, simple, and easy to follow. There were no complicated steps, and I was approved within minutes. Everything was smooth from start to finish. I'm very happy with the experience and would definitely recommend them!

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

We really appreciate you taking the time to leave such a positive review. We aim to provide an excellent experience for all of our customers and we are so happy that we were able to do that for you. Thanks again! –Scott | OneMain Social

Rated 5 out of 5 stars

Very thankful for all your help

Very thankful for all your help. Always have had a great experience with one main

7 July 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for choosing us and for sharing your experience, James! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

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