OneMain Financial Reviews 

79,331
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,878 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, courtesy, and attentiveness, making the loan process stress-free and easy to understand. Many highlight the exceptional customer service, noting that representatives are professional, patient, and genuinely care about helping them find the best options. The user experience is frequently described as smooth and efficient, with quick approvals and prompt receipt of funds, often within hours. However, some customers also noted issues with the payment process, specifically regarding the inability to make early payments or being contacted immediately after a missed payment. A few other people also felt that the customer service was mediocre, citing instances of rudeness, impatience, and being hung up on during calls. There were also concerns about hard credit inquiries without loan approval and high interest rates.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and efficiency.... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the quick approval process,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Payment

Users describe ambiguous interactions with payment, with some customers reporting positive experiences such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

working w/ your loan associate, PABLO GUDINO, was indeed incredible ...He was very knowledgeable, courteous, patient & extremely attentive. Pablo truly took the time to explain every single detail and... See more

Rated 5 out of 5 stars

The fast response and knowledge of the reps on duty. They explain thoroughly, no stone unturned. Very respectful and the customer has their undivided attention whether by phone or in person. I've de... See more

Company replied

Rated 5 out of 5 stars

Loan approved in April 2026 My Experience with OneMain Financial was good. I don't remember the reps name, but she was very professional. I can appreciate great customer service. The only thing I h... See more

Company replied

Rated 5 out of 5 stars

I started using OneMain Financial in 2016 during a very difficult time after losing my husband. Being disabled and unemployed, I didn't know how I would get by, but they helped me support my family an... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79K reviews

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4.6

All reviews

(79,331)

6,425 reviews in the last 12 months

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Rated 1 out of 5 stars

One Main Financial after almost one…

One Main Financial after almost one year I would advise anyone NOT TO DO BUSINESS W THESE PEOPLE THEIR INTEREST RATES ARE EXTREMELY HIGH THEY ARE VERY HORRIBLE TO CUSTOMERS HARASSMENT IS EXTREMELY HIGH anyone representing them with a response to this review CANNOT BE TRUSTED TO TELL THE TRUTH ABOUT ME OR THEMSELVES...WARNING ⚠️

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional and rude

Working with the people at this location has been so amazing in the past and has gotten so much worse. I have never been harassed with calls so many times after speaking to a representative to settle a payment. The original representative was nice, gave me options, and i gave her a specific time I would call back because I was at work. Manager Miriam was so rude on the phone with me and tried to talk over me when I was explaining my situation to her, when I shouldnt have had to because I had already spoken to a representative earlier about making arrangements for my payment. She proceeded to call me at my work number while I was on the clock. Of course I am not taking personal calls from 9am-5p while I am WORKING. She tried to make it seem like I was in the wrong for not taking their calls during my work hours. Excuse me ma'am, you may take personal calls while you are working but I don't and will not. I will NEVER work with this company again after getting them paid off. Don't even bother with them when you are struggling, they are just going to add to your stress with harassing calls 8 plus times a day. Never again.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful with this company

Be very careful with this company. I put an application in for a small amount, then I get a call saying I put one in for 10x the amount. And then tried to put it back on me saying I did it. There was a hard pull on my credit, not a soft pull. And I did send in docs that they asked for but it was on the original small amount I asked for. They again tried to say that the app was for 10x more. I even have the screen shot of the pre-approved smaller amount. Very shady. They even said I called them when all I was doing was returning their 8 different calls, which my in and out call log is saved. Very happy to show anyone even an officer of this company all the records...

2 July 2026
Unprompted review
Rated 5 out of 5 stars

commendation for outstanding service to Mr. Pablo Gudino

working w/ your loan associate, PABLO GUDINO, was indeed incredible ...He was very knowledgeable, courteous, patient & extremely attentive. Pablo truly took the time to explain every single detail and answered all the concerns i have raised. It made a complex loan process completely stress-free. I couldn't be happier with the excellent service he has provided me... Kudos! Pablo

8 June 2026
Rated 1 out of 5 stars

I've had 1 loan with them and it went…

I've had 1 loan with them and it went smooth as butter, no issues.. so im almost done with paying it off now and I go to refinance and im approved, so the they send me a message saying to call so I can answer their questions. I call and they are busy, no biggie, so Vanessa calls me back with a snotty attitude and shes asking me the questions about my car and mind you I've never used my car as collateral, so she is saying do you own a Honda, and im like.. noooo, and she goes on to ask me if I own like 5 more other cars. I tell her, I've never used collateral for my loan and she goes, well we cant help you. So I was dismissed because I guess my answers to Vanessa weren't good enough.. cant wait to pay the loan off and be done with this loan. So lame 😒

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible organization smh

2 July 2026
Unprompted review
OneMain Financial logo

Reply from OneMain Financial

We'd like to see how we can help, but cannot without context. If you would like to discuss your concerns further with a customer care team member, email: omfsocial@omf.com, Subject Line: Trustpilot Review and include your full name, zip code, phone number, Trustpilot review username and a few more details about your experience.

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