Dai knows One key products and their applications in depth. I was one of the few customers that requested an exclusive air gap introduction, nonetheless Dai adapted to my needs and went through an i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The OneKey KeyTag is an excellent backup kit for encrypted storage of private keys. The TC4 titanium alloy used in the small plates offers high protection against most high-temperature situations an... See more
Company replied
It arrived quickly. Great packaging, very secure. I set it up offline. Very easily moved my assets off exchanges, all the tokens that I couldn't secure with my ledger flex. In hindsight I probably... See more
Company replied
The OneKey Classic has truly impressed me; it almost feels like something from Apple. Everything about it, both the hardware and the software, is crafted with exceptional quality. The app works great... See more
Company replied
Company details
Written by the company
Open Source Crypto Wallet. Anti-Scam. Multi-Chain. ** We are not programs associated with Hotels.com. Please DO NOT leave your comment about Hotels.com or OneKeyCash here.**
Contact info
00000, Central, Hong Kong
- hi@onekey.so
- onekey.so
You should know
4.1
Great
257 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't waste your money with Onekey.so
Don't waste your money with Onekey.so. Somebody is going to transfer your funds from OneKey. No one to call for help.
How in the world can someone just get funds out of your Onekey wallet without your knowledge? Either they have security issues or their platform is not secured.
29 November 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
As a hardware wallet brand, we promise that customer asset security is our first priority, and we will never have access to our customer assets, so please be rest assured.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Beware!!
Beware!!! it's a fraudulent App... They have emptied all my Deposits.....It's a waste and Scam
13 December 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
As a hardware wallet brand, we promise that customer asset security is our first priority, and we will never have access to our customer assets, so please be rest assured.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Reply from OneKey · Hardware Wallet
Hello! Brazil needs the correct email address to ship the package, we have been sending you this email address before without contacting you to provide the correct email address, your package has been returned to the warehouse, our side also took the initiative to give you a refund on November 28th, you can check your payment bank card..thank you
I haven’t received the product yet and…
I haven’t received the product yet and I don’t know where it is. I bought 07 November.
7 November 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Very slow shipping experience
Very slow shipping experience, the app is not perfect, and the total assets cannot be displayed
4 November 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
We will improve on the aspests you mentioned, thank you so much for your feedback.
If you have further questions, please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Loved everything
Loved the delivery, presentation and the product. I feel much more safe with it and the features are really impressive. Special shout out to Felipe (Bitnada) from Brazil who recommended you.
5 November 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
The order was sent to wrong adres
The order was sent to wrong adres. I've warned there was a mistake in my order afther wrong automatically pasted and recorded adres on website but didn't get answer. Now shipment was sent back and I don't have news of my order.
11 October 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Great wallet
Great wallet, I am very satisfied with this very good and easy to use wallet. I will always recommend her to other users in the crypto world.
5 October 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Great product & easy to set up
4 October 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Great product quickly delivered.
4 October 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Ordered a OneKey in early September and…
Ordered a OneKey in early September and STILL awaiting. Apparently the OneKey was "lost" somewhere along the line and I have numerous tickets open awaiting some sort of feedback?! I am not worried that my device will be tampered with or that this might be a scam?
7 September 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
badly
I paid for two products, waited a month. my order was not sent to me, the money was not returned, my letters are not answered.
8 September 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Nice thing!
7 September 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Material is better and high quality!!
3 September 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Bye-Bye Hotels.com
This “Loyalty” program is a total rip-off & after 10+ years I am out. The decision to take my 1 night reward valued at over $300- to $220 OneKey cash is theft of my money as far as I see it! Bad business decision.
1 September 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Hi,
Thank you for your review. Just to clarify — OneKey Cash is a reward program operated by Hotels.com (https://www.trustpilot.com/review/hotel.com), not related to OneKey (onekey.so) , the crypto wallet company.
It looks like your review was meant for Hotels.com. Would you mind removing or updating it on Trustpilot to avoid confusion for others?
We really appreciate your understanding and help in keeping reviews accurate.
Thanks again,
The OneKey Team
they didn't send the product
my purchase code is #4639 I didn't receive my product, nor shipping confirmation, I don't find a contact number on the website, I don't find a contact email or chat. it's been over two weeks now. I don't know what else to do! I bought two wallets and apparently I lost my money!
22 August 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Great device for Kaspa
Great device. Faster shipping than Tangem to New Zealand. Classic does the job, just wish I got the touch for the screen interface.
6 August 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
First time buying cold wallet
First time buying cold wallet , no problems at all easy setup and fast shipping .
6 August 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.