Dai knows One key products and their applications in depth. I was one of the few customers that requested an exclusive air gap introduction, nonetheless Dai adapted to my needs and went through an i... See more
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The OneKey KeyTag is an excellent backup kit for encrypted storage of private keys. The TC4 titanium alloy used in the small plates offers high protection against most high-temperature situations an... See more
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It arrived quickly. Great packaging, very secure. I set it up offline. Very easily moved my assets off exchanges, all the tokens that I couldn't secure with my ledger flex. In hindsight I probably... See more
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The OneKey Classic has truly impressed me; it almost feels like something from Apple. Everything about it, both the hardware and the software, is crafted with exceptional quality. The app works great... See more
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Company details
Written by the company
Open Source Crypto Wallet. Anti-Scam. Multi-Chain. ** We are not programs associated with Hotels.com. Please DO NOT leave your comment about Hotels.com or OneKeyCash here.**
Contact info
00000, Central, Hong Kong
- hi@onekey.so
- onekey.so
You should know
4.1
Great
257 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
too much bugs
27 June 2025
Reply from OneKey · Hardware Wallet
We’re really sorry to hear that — and we completely understand how frustrating bugs can be. 🙏
Our team is actively working to fix known issues and release updates that improve stability and performance.
If you’re willing to share more details, we’d love to hear them at hi@onekey.so — your feedback helps us improve faster. 💚
— OneKey Team
Your key and your wallet is amazing.
Your key and your wallet is amazing.
But your app is too low by charging and refreshing the app . I think if it could be more faster that's the only point. Except that you're perfect.
24 June 2025
Reply from OneKey · Hardware Wallet
Thank you so much for your kind words and valuable feedback! 🙏
We’re thrilled to hear that you love your OneKey device.
Regarding the app performance — we hear you. 🚀
Our team is actively working on improving overall experience. We’ve got several updates in the pipeline that will make the app faster and smoother to use.
Thanks again for helping us get better — and for being part of the OneKey community! 💚
— OneKey Team
Reply from OneKey · Hardware Wallet
Thanks so much for the kind words! We’re honoured to be your top pick. 💚
constrution so hard an effort!
1 April 2025
Reply from OneKey · Hardware Wallet
Thanks a lot for the 5 stars! 💚
We truly appreciate your recognition of the hard work behind OneKey. It means the world to us! 🙌
I bought 2 devices
I bought 2 devices, but up to now I haven’t managed to access and control them separately.
Now I’m using one with my mobile device and the other one on my notebook.
For some reasons they can’t be operated differently…, the support couldn’t tell me what to do either…..
Apart from that I’m happy….
25 June 2024
Reply from OneKey · Hardware Wallet
Thank you so much for your support and for taking the time to share your experience! 🙏
We’re sorry to hear about the difficulty using your two devices independently — they should be able to operate separately without issue.
To help you further, please don’t hesitate to contact us directly at hi@onekey.so with more details about your setup. We’d be happy to assist you and get everything working as expected.
We truly appreciate your patience — and we’re glad to hear you’re otherwise happy with the devices! 💚
— OneKey Support Team
Despite claims that they were going…
Despite claims that they were going open source, they have not for the device which I purchased
16 May 2025
Reply from OneKey · Hardware Wallet
Thank you for your feedback — and we’d love to clarify this. 💡
All OneKey device firmware is fully open source, including the model you purchased: OneKey Pro.
You can review the firmware code and documentation here:
• GitHub: https://github.com/OneKeyHQ/firmware-pro
• DeepWiki Overview: https://deepwiki.com/OneKeyHQ/firmware-pro/1-overview
Transparency and trust are core to everything we do, and we appreciate you holding us to that standard. If you have any other questions, feel free to reach out to us at hi@onekey.so — we’re always here to help! 💚
— OneKey Team
I like the OneKey Pro
I like the OneKey Pro. Fairly easy to use. It has some nice features. However, the phone app and desktop app don't seem to sync very well.
24 June 2025
Reply from OneKey · Hardware Wallet
Thank you so much for your feedback and support! 🙌
We’re glad to hear you’re enjoying the OneKey Pro and finding it easy to use.
You’re absolutely right — syncing between the mobile and desktop apps is something we’re actively working on improving. Consistency across platforms is important, and your input helps us get there faster.
If you ever run into specific issues or have suggestions, feel free to reach out to us at hi@onekey.so — we’d love to hear more. 💚
— OneKey Team
Reply from OneKey · Hardware Wallet
Thank you for the kind words! 💚
We’re so glad to hear that you find OneKey easy and reliable — exactly what we aim for!
— OneKey Team
Reply from OneKey · Hardware Wallet
Thanks so much for the great feedback! 💚
We’re thrilled to hear you find OneKey easy and user-friendly — that’s exactly what we strive for.
— OneKey Team
Best Hardwallet
Very easy to use
Convenient to connect to a PC
Subaccounts can be set up
Lots of tokens and blockchain
Very good security
What more could you want?
Perfect!
23 June 2025
Reply from OneKey · Hardware Wallet
Wow — thank you so much for the amazing review! 🙌
We’re thrilled to hear that you’re enjoying the OneKey experience — from ease of use and PC connectivity to subaccounts, multi-chain support, and security.
Your kind words mean a lot to the whole team. We’re here to keep making things even better. 💚
— OneKey Team
You have an excellent product
You have an excellent product, both in hardware and software, but your customer service is even better! Keep it up!
21 June 2025
Reply from OneKey · Hardware Wallet
Thank you so much for your incredibly kind words! 💚
We’re thrilled to hear you’re happy with both the product and our support — that truly means the world to us.
We’ll keep doing our best to exceed your expectations. Thanks for being part of the OneKey community! 🙌
— OneKey Team
So far so good
25 June 2025
Reply from OneKey · Hardware Wallet
Thanks for the feedback! 😊
Glad to hear things are going well so far — we’re here if you ever need anything. 💚
— OneKey Team
You exedeed my expectations
You exceeded my expectations.
The product arrived super quickly.
The packaging is perfect.
The product delivers.
Overall experience: perfection.
29 May 2025
Reply from OneKey · Hardware Wallet
Wow — thank you so much for the amazing feedback! 🙌
We’re beyond happy to hear that everything from delivery to product experience exceeded your expectations.
Your support motivates us to keep raising the bar. Thanks for being part of the OneKey community! 💚
— OneKey Team
Reply from OneKey · Hardware Wallet
Thank you so much for the kind words! 😊
We’re glad to hear you find OneKey convenient and easy to use — that’s exactly what we aim for.
Appreciate your support! 💚
— OneKey Team
Reply from OneKey · Hardware Wallet
Thank you for your feedback, and we’re sorry to hear about the issues you’ve encountered with XRP. 🙏
XRP setup can sometimes be a bit tricky due to the network’s unique requirements — like activation fees and reserve balances.
We’d love to help you get everything working smoothly. Could you please reach out to us at hi@onekey.so with more details? Our support team will be happy to assist you directly.
Thanks again for sharing your experience — your input helps us improve. 💚
— OneKey Team
Hello
Hello. It is convenient to order. My experience is as follows. I need the order to arrive before the end of June, paid delivery was indicated as 2 - 6 days. I made the order taking into account the time. Today is already June 25, the order has not yet been sent for delivery. And I have to go to Singapore for a week on July 1. It will be a shame if I do not have time to receive the order.
22 June 2025
Reply from OneKey · Hardware Wallet
We’re truly sorry for the experience and the delay — we completely understand how important your timing was. 🙏
Your order has now been shipped via UPS Express, and we hope it reaches you in time before your trip to Singapore. We’ll be closely monitoring the delivery.
We’re also actively working on improving our processing speed, especially for time-sensitive express orders like yours. Thank you for your patience and support — and safe travels! 💚
— OneKey Team
Great Wallet
Enjoying the wallet, two thumbs up. Super easy to set up and manage. Able to hold projects that are not supported on other cold storage.
1 June 2025
Unprompted review
Reply from OneKey · Hardware Wallet
Thank you so much for the awesome feedback! 🙌
We’re thrilled to hear you’re enjoying the wallet and that setup was smooth. Supporting a wide range of projects — even those not available on other cold wallets — is exactly what we aim for.
Appreciate the two thumbs up! 💚
— OneKey Team
I bought the OneKey Pro
I bought the OneKey Pro, payment was very fast and uncomplicated, the shipment was even quite fast when you consider that it was delivered from the Asian area to Germany.
The product as it stands now works very well, the only thing I have a complaint about is that you can't set the device to reset itself after 3 faulty pins, only after 10 times.
Furthermore, support requests were usually answered directly within 24 hours and in detail, which indicates good training, as there were also complex questions.
If I notice any problems in the future, I will update this review
21 May 2025
Unprompted review
Reply from OneKey · Hardware Wallet
Thank you so much for your thoughtful and detailed review! 🙏
We’re happy to hear that your OneKey Pro arrived quickly and is working well for you. It’s also great to know our support team was able to assist you effectively — we’ll pass on the kind words!
Regarding your suggestion about the PIN retry limit: we really appreciate the feedback. At the moment, the 10-attempt threshold is set for security and usability balance, but we’ll definitely forward your input to our product team for future consideration.
If you ever run into any issues or ideas, don’t hesitate to reach out — and thank you again for being part of the OneKey community. 💚
— OneKey Team
Reply from OneKey · Hardware Wallet
Thanks so much for your kind words! 💚
We’re glad to hear you find OneKey durable, compact, and secure — that’s exactly what we strive for. Your trust means everything to us.
— OneKey Team
Someone got access to my Kaspa wallet…
Someone got access to my Kaspa wallet and stole everything I had in it and support did nothing, they just ignored me. You should rename the wallet to trash wallet. Scammers. You don't deserve one star either
11 February 2025
Unprompted review
Reply from OneKey · Hardware Wallet
We’re truly sorry to hear about your experience — that must be incredibly frustrating, and we absolutely understand your concern. 🙏
However, please note that OneKey is a non-custodial, open-source hardware wallet. This means your private keys never leave your device and are never known to us or stored on any server. If funds were lost, it’s likely due to a compromised seed phrase or recovery phrase — something we’d be happy to help investigate further with you.
Please reach out to us again at hi@onekey.so with any relevant details. We take these matters extremely seriously and want to support you as best we can. 💚
— OneKey Team
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