One Click Insurance  Reviews 

5,389
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,014 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and knowledgeable approach, making interactions pleasant and productive. The service provided is often described as excellent, with many appreciating the ease and speed of handling policy changes or obtaining new quotes. However, some customers also noted challenges with the customer service process, frequently encountering long wait times for live chat and difficulties reaching a person directly. People also mentioned having to repeat information already provided and found the overall process to be time-consuming. Additionally, some reviewers were not happy with the pricing, finding quotes to be higher than anticipated or more expensive compared to other options.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Service

Customers consistently note positive experiences with service, with many praising the efficiency and... See more

Price

Clients share ambiguous opinions on price, with many expressing frustration over unexpected charges and high... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers expressing frustration over long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After several attempts to get on to the "system" which was very stressful. I wanted to speak with someone which seems to be non-exsisitant these days. I just wanted to stop my renewal, it tells yo... See more

Rated 5 out of 5 stars

I love leaving a review thats positive,not often we can. But your consultant KT7 was such an absolute pleasure to deal with. She was really very efficient,knew what she was doing, was patient with m... See more

Rated 5 out of 5 stars

I needed to add a driver to my policy and organise a direct debit, the consultant, AS3 , was brilliant, I even added VIP cover, everything was explained clearly and quickly, with all relevant data pr... See more

Rated 3 out of 5 stars

Completed form on line as bought new car and wanted to change all the details and start on appropriate date. Got to the end and was informed that no quote was available and had to start a live chat.... See more


Company details

  1. Insurance Company

Written by the company

At One Click, we strive to get back to basics and offer insurance that’s as simple as it is affordable. We know that you’ve got better things to be doing than endlessly scrolling in search of a good deal, so leave the hard work to us and we’ll compare quotes from our trusted panel of providers to find a policy that’s right for you.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(5,389)

1,935 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Issues getting a quote for additional driver

I had issues getting a quote for adding an additional driver onto my policy. I started a chat with IS1 who was extremely helpful and pointed me in the right direction which enabled me to complete the additional drivers details correctly and going ahead with accepting the quote. Very happy customer.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

My policy was up for renewal

My policy was up for renewal, but needed to make changes. I was put through to iiana (IR2) who was extremely helpful, made the process very easy and simple for me. Was one of the best operators I have had to deal with, was very patient with me, and made the process easy, a pleasure to deal with. We'll done and keep it up. Thank you for restoring faith in business again.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I only wanted to change part of my…

I only wanted to change part of my policy, this was done quickly, efficiently and hassle free by ps1, Everything was explained to me about the different types of payment, and when the payment would be taken. A very pleasant experience!!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

KT7 BRILLIANT CONSULTANT ON CHAT

I love leaving a review thats positive,not often we can. But your consultant KT7 was such an absolute pleasure to deal with. She was really very efficient,knew what she was doing, was patient with me, as im not very quick at these things. She's an absolute asset and credit to your company. Best service ive had over chat, which I usually hate using. Excellent service, thank you Kt7. You are awesome.

16 June 2026
Unprompted review
Rated 2 out of 5 stars

People of my age would sooner talk to…

People of my age would sooner talk to someone you much lose awful lot business and you don't make any easier and l will be looking for company with a telephone. And talking to someone today would have been a lot quicker

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Reg change

Had a dealing with Elizabeth w (EW2) changing my reg as there was an issue with the portal. She handled my concern quickly and with minimal hassle.. cant argue with it really

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Stupidly had the wrong number plate on…

Stupidly had the wrong number plate on my policy. Somehow managed to put the cars original number plate in rather than my own personal number plate.

This error was resolved quickly and saved me from embarrassment in future should police have stopped me as it was showing I had no insurance!!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with customer services today

Spoke with customer services today . Very helpful and knowledgeable. The prices though slightly elevated , were almost met by rival companies and matched what I needed . I got given clear advice . Anything questioned was answered

15 June 2026
Unprompted review

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