Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they hav... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Impossible to spend these things. You have to use it like a debit card meaning you cant spend more than the balance because you cant use multiple payment cards online. I assumed you would also have... See more
Company replied
I wanted to send a card for a birthday as I was away on holiday. On reading instructions it says that it can be sent instantly to a chosen recipient. I bought the card and then received on email to... See more
Company replied
I ordered a digital card so it was delivered asap on Friday. The birthday was Sunday & it still has not arrived in my emails to forward on. The app is not helpful. Will not buy One4all gift cards aga... See more
Company replied
Company details
Written by the company
One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more. If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.
One4all Gift Cards
Written by the company
- Wrap up Christmas with a gift for everyone
- Gift cards really are the gift that keeps on giving. Whether you're shopping for the jolly jumper specialist in your life or the cooking crisis averter that everybody appreciates, One4all helps you wrap up Christmas with peace of mind and the gift of choice. The One4all Gift Card is the ultimate multi-store gift card and a perfect gift for every occasion. It can be spent directly in-store or online with 100s of retailers on 1000s of brands, including Primark, IKEA, M&S, Boots, Argos & more. When you place an order for any of our physical One4all Gift Cards, you'll receive a FREE 8-panel Christmas greeting card* packed with festive fun to discover, while stocks last. Send it to someone special—or treat yourself if your post box has been quiet lately. That's the One4all magic - swapping the whirlwind of crowded shops for the calm of a Christmas market, hands free and truly present.
Contact info
London, United Kingdom
- 03700 84 4444
- custserv@one4all.com
- one4all.com
Free Thank Your Teacher Greeting Card
2.0
Poor
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would give zero stars if I could
Would give zero stars if I could. Why do gift cards have an expiry date? Where does the money go? Don’t waste your cash , there are much better vouchers out there.
I have requested replacement cards- I have had no response . Terrible service
10 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Jenny, The card expiry dates refer to the physical plastic card's validity, not the funds themselves, which rarely expire. The "Valid Thru" date on the card is for online shopping, and if it passes, you can request a replacement card.
I was given this card as a gift...it…
I was given this card as a gift...it seems that it's very hard to actually spend the money because - not accepted. The site says NEXT ...they say Absolutely not... can't be added to Amazon, can't use it to get another gift card...I actually told the assistant in NEXT that I might as well chuck it in the bin.
10 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Alison, We appreciate you sharing this experience. Unfortunately, Amazon and Next Uk are not listed as a participating retailer which is why they could not accept your card. . To view our most up to date list, please go to https://www.one4all.com/retailer.html. All retailers with a red arrow cursor beside them can accept your card online also.
Awful can't use at argos or bnq and…
Awful can't use at argos or bnq and neither seem to be able to explain why. Wasted my time driving around stores and can't even use online. Total waste don't bother
10 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Ads, we are very sorry to learn of the difficulties you have experienced as these retailers are participating. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
If you hate someone I would recommend…
If you hate someone I would recommend getting them a one4all gift card, the most pointless and frustrating thing to use.
9 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Liam, we are very sorry to learn of the difficulties you have experienced. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Could you stop selling these gift cards…
Could you stop selling these gift cards please and spoiling people's gifts and celebrations. They are total disaster and disappointment.
9 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Lyubina, we are very sorry to learn of the difficulties you have experienced and do sincerely apologise for the inconvenience caused. Please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444. We would be happy to investigate any issue and work towards a suitable resolution with you.
Going round cycle with email damage, faulty one4all gift card.
The card got damage when i opened it, email the one4all customer service 8 times, same email they they reply ref,name, address, submit form , the submit form has errors, so cant submit, email explained agan, ask again, name, ref, details, like a yoyo going round circle. Stiil no refund from 30 gift card. Better just give cash for gift not at one4all. Still no no refund.
9 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Rey, We regret to hear about the damage to your card and the difficulties you've experienced with our customer service and the form submission. We appreciate your feedback and will investigate these issues. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
SCAM DO NOT BUY
SCAM! Got given a One4all gift card worth £30 on my birthday. Made an account, added it to the balance. Go back on the app and it is gone. Call the helpline which is an automated call who tells you nothing. Birthday meal ruined!
8 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi James, We're very sorry your gift card experience was not positive, especially on your birthday. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Reply from One4all Gift Cards UK
Hi Jo, we are very sorry to learn of this. Upon checking your order, we can confirm that the card was successfully produced and is available under your account ready to be sent. To send a digital gift card, please log into your account on www.one4all.com and select My Gift cards in the top right corner if on PC, if on a mobile device you will be able to find this option by selecting the three lines in the top left corner.
Here, you will have the option to Spend and Send a Digital gift card. Select Send. You will now be able to customise the gift card and send it to the intended recipient.
SCAM!!!!!!!!!
i honestly don’t know how they’re getting away with this - they make it so difficult to use, hoping you give up, then start charging you for not using it, stealing your money. it’s disgraceful and disgusting. tried removing the silver strip on the back to get the CVV/expiry date and it peeled right off, making the details unreadable and rendering it impossible to use. even then, i wouldn’t be able to use it because i wanted to buy something more expensive than the amount on the card, but it won’t let me use it because it’s treated as a “debit card” so i’d have to find something for the exact amount as you can’t use 2 debit cards on most websites. and i’ve seen all their replies on here, they blame it on the individual retailer who “don’t take more than 1 debit cards” - YOU KNOW EXACTLY WHAT YOURE DOING. otherwise why wouldn’t they just make it a normal gift card???
ABSOLUTE BS - DONT GIVE THEM YOUR MONEY
7 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Olivia, We appreciate you sharing your concerns and regret that you've had this experience. We are sorry to hear about the difficulties you faced using the card and the issues with the CVV. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
I tried using the card at smiggles.
I tried using the card at smiggles.. it didn't work. I tried isotopes it at office works.. it didn't work. I tried adding it to gpay and it didn't work. I checked and there's $30 balance but I can't seem to use it
Crap crap crap card
6 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Breytan, We're sorry to hear that you experienced issues using the card at multiple locations and adding it to Google Pay, even with a balance. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Management Fees... outrageous
I was gifted two cards by students at school. The cards were misplaced and were found some time later.
Tried to check online what the value of the balance was on the cards only to find the balance was zero. When looking at the transaction history I was horrified to see that the total value of £35.00 had been deducted for numerous management fees. What management is required for TWO cards? The cards were bought from you by others, gifted and you've now taken the money for yourselves. Looks like a con to me. One4all you should be ashamed of yourselves! At least you've save me the shame of trying to use them only to be refused.
Even one star is too much.
6 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, We want you to enjoy spending your gift card and to treat yourself to something soon! It’s best to spend your gift card within the first 18 months. After that a charge, as set out in the T&CS, of £0.90 commences monthly, and helps us keep any remaining funds secure. We would be happy to discuss the amount deducted so please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444.
Furious
I bought a gift card for my son to use when shopping with his friends for his birthday tomorrow. Signed in online, fine. Recorded the card on my account. Went to the app so I could download on my wallet and it decided to lock me out even though it was the same log in details I used only a minute beforehand. I have been told I’m locked out for 24 hours and now my son cannot spend the funds on his special day. Really terrible service and wish I’d just given him cash.
6 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Emma, We're very sorry to hear your son's gift card issue prevented him from using it on his birthday. We recognise the frustration this caused. We'll investigate the login problem you encountered with the app. We appreciate you bringing this to our attention.
Generally satisfied.
Overall happy with the service but find the site difficult to navigate with the options I require.
Maybe only a problem I personally have.
6 March 2026
Reply from One4all Gift Cards UK
Hi Michael, thank you for your review and feedback. We appreciate you taking the time to contact us to let us know that you had difficulty using the site. We do try make our website as user friendly as possible, but if in future you experience difficulty, please reach out to customer services for assistance
Ireland - phone: +353 1 8708100
UK - phone: 0370 084 4444
Our operating hours are Monday to Sunday 8am - 8pm
The card in poor condition
The card in poor condition, and the overall quality is extremely disappointing. Upon removing the sticker, the numbers completely washed off, making the card unusable. To make matters worse, I have been unable to reach their support team for assistance . when I try to send an email, it fails to go through. It seems that once the sale is made, they consider their job done and show no interest in helping the custome
6 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi there, We are very sorry to hear about the poor condition of the card, the numbers washing off, and the difficulties reaching our support team. We appreciate you bringing this to our attention. We have reached out to you directly via your Trustpilot account for further information, so we can investigate and assist.
Impossible to spend online
Impossible to spend. You have to use it like a debit card meaning you can't spend more than the balance because you can't use multiple payment cards online! Nightmare when you have a disability and struggle to actually get to the shops
6 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Jessica, We appreciate you bringing this to our attention and we are sorry you're having difficulty using the card online, especially given your circumstances. When spending online the balance of the gift card must cover the full transaction cost as most retailers do not have an option online to add another card
You can use this as part payment instore simply tell the cashier the value on your card and they can swipe this through, and you can pay the balance. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
When spending online the balance of the gift card must cover the full transaction cost as most retailers do not have an option online to add another card .
Ordered an email gift card
Ordered an email gift card. I received the card but discovered there was no PIN so it's not usable. I have notified the vendor so they can take legal action for fraud. DON'T BE TRICKED INTO BUYING ONE4ALL gift cards.
5 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Susan, We appreciate you bringing this to our attention. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
I received this card 2/4/2026
I received this card 2/4/2026, I have not been able to use I picked door dash unfortunately & have not been able to use Door says they don't accept one4all cards, even though it is listed as an option. one4all says they can't help refund the money & doordash they don't accept one4all & they accepted it . please don't use use this gift card, then customer service is horrible, can't understand their english! so frustrated!
4 February 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Ann, we are very sorry to learn of the difficulties you have experienced attempting to spend your gift card and do apologise for the inconvenience you have experienced.
Unfortunately, Door Dash is not listed as participating with One4all which has caused for these attempts to decline. Before spending your gift card, please check your balance here: https://www.one4all.com/one4all-checkbalance
If you are spending your gift card in-store, use the card as you would do with a regular Visa credit or debit card and not as a gift card.
If spending online, follow these steps:
▪ In payment options at the checkout, select 'Visa' or 'Visa Debit Card'.
▪ Use the 16-digit card number located on the front or back of the card.
▪ If located on the front of the card, your Valid Thru will appear here. If located on the back of the card, your Valid Thru will appear behind the silver panel on the back of the card.
▪ Find the CVV2 number along with the expiry date behind the silver panel on the back of the card.
▪ Use your name and address for Billing Details/name on the card.
▪ Complete checkout
You can find our most up-to-date version of our participating retailers' here: https://www.one4all.com/new-where-to-spend.
All online participating retailers are indicated with a red mouse icon on the retailer's image. Retailers without this icon accept in-store only.
What a faff...
What a faff.... ordered a digital card to gift... it kept failing when cutting and pasting details to order... had to type everything out. then it took 10 or more attempts to transfer the card, wouldn't accept phone numbers etc etc.... crap.
3 March 2026
Reply from One4all Gift Cards UK
Hi Thomas, We're sorry you had trouble ordering and transferring the digital card. We appreciate you letting us know about these difficulties. We'll investigate these issues to improve our process. Thanks for your feedback.
Reply from One4all Gift Cards UK
Hi Lee, We regret that you did not receive a response. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Complex and difficult to spend
Complex and difficult to spend - many stores appear not to accept unless you transfer the balance over to another payment format. The amount you spend must be exact or under. Splitting payments between this and your own card does not really seem to be an option either
4 March 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Margaret, We appreciate you bringing these difficulties to our attention. We're sorry you had trouble using the card at stores and with splitting payments. If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
Thank you for taking the time to share your valuable feedback with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.