One.World Reviews 

393
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautiful home designs, and the remarkably careful packaging that reliably keeps fragile items completely safe during transit. Consumers also highlight the incredibly helpful and friendly staff members alongside exceptionally fast delivery times that consistently make online shopping a total breeze. Some reviewers were not happy with frustrating delivery delays, poor communication, or troublesome issues caused by external couriers handling their packages. A few buyers additionally mentioned receiving damaged goods upon arrival or facing surprisingly difficult administrative hurdles when trying to arrange product returns independently.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design, great quality, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive... See more

Quality

Consumers find quality to be exceptional, frequently highlighting the solid construction, beautiful design,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting thorough, friendly assistance and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the Landscape framed Hambledon Set of 2 Ocean art prints delivered with care and well packaged as these prints are of a large size the art Landscape is beautifully painted on both prints happ... See more

Rated 5 out of 5 stars

I have ordered many things from this company and I have never been disappointed amazing quality and very good value for money the items look lovely in your home and always leave your guests talking ab... See more

Rated 5 out of 5 stars

Bought several plant pots. All look exactly as pictured on the website. Great value and quality. Good delivery. One arrived broken despite being packaged well. After speaking to customer service via c... See more

Rated 5 out of 5 stars

I absolutely love this company I have ordered so much from them my home looks lovely the staff are lovely and it doesn’t take long for the order to come will continue to order if you have never ordere... See more



Company details

  1. Home Goods Store
  2. also in
  3. Furniture Store
  4. Lighting Store
  5. Mirror Shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.6

Excellent

TrustScore 4.5 out of 5

393 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(393)

233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I have a delay receiving my mirror from the shipping company but customer services at One World have been brilliant at sorting it out, and I can’t wait to receive the mirror as it looks fab. A really great team to work with

20 May 2026
Rated 1 out of 5 stars

I have now received my order

I haven’t received my order . I have contacted your customer service but have had no explanation .
I have since received my parcel and very good customer care …

20 May 2026
One.World logo

Reply from One.World

Thanks for updating your review to confirm the parcel arrived safely and that our team were able to help. If there’s anything more we can do, we’re always here to assist!

Rated 5 out of 5 stars

I recently ordered a lovely pot for my…

I recently ordered a lovely pot for my mum's birthday which unfortunately arrived broken. One World were fantastic dealing with this, providing me with friendly updates and ensuring that the replacement pot had additional packaging. The new pot arrived in no time and the person I spoke to about this couldn't have been more helpful. My mum was delighted with her gift.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Port quality product but quick efficient delivery from
Company. Wish product was as good as service.

18 May 2026
One.World logo

Reply from One.World

Thank you for your review! We're delighted to hear our delivery service hit the mark.

We'd love to hear more about the quality issues you experienced with the product — your feedback helps us improve. Please do get in touch with us at shop@one.world and let us know what fell short.

We hope to hear from you soon.

Rated 5 out of 5 stars

Love One World Trading

Love One World Trading, beautiful products to fill your home, always a treat to go to the shop and browse with a delicious coffee. Really welcoming and friendly, couldn't recommend One World more highly. Wonderful events in the evenings too!

6 May 2026
Rated 3 out of 5 stars

Very quick service….alas…

The order process was straightforward & delivery was very quick. Sadly one of the products had a manufacturing fault which could not have been missed by whoever wrapped the item for storage/delivery. As the item was not expensive it would have been more hassle for me to return so I chose to not complain/ return.

29 April 2026
Rated 5 out of 5 stars

You have lovely products

You have lovely products, well designed and affordable. It allows one to elevate the homes without breaking the bank. Your Delivery is also prompt and messaging regarding deliveries is helpful.I am a devoted customer.

28 April 2026
Rated 1 out of 5 stars

It came so late- I ordered it and the…

Updated review- customer services investigated quickly once aware of my email and worked hard to resolve the problem and to ensure I was happy. I would feel confident to order from them again knowing that they clearly do value their customers’ experience, and I’m grateful for their resolution.

It came so late- I ordered it and the delivery got pushed back. Then when it arrived it wasn’t my correct order and didn’t contain what I ordered. I have emailed to ask how to get my actual order but there’s been no reply yet.

2 April 2026
One.World logo

Reply from One.World

Thank you for your review. Firstly, we sincerely apologise that you've receiving the wrong order. This is not the experience we want for our customers, and we take this seriously.

Secondly, we're sorry for any perceived delay - I can see this was a pre-order item that arrived back into stock late March, however the delivery may have taken longer due to the Easter Bank Holiday.

We're keen to resolve this for you straight away, however checking my records we have been unable to find an email from you in our system. Could you please contact us again at shop@one.world with the details so we can fix this for you straight away.

We appreciate your patience and look forward to making this right for you.

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