One.World Reviews 

396
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautiful home designs, and the remarkably careful packaging that reliably keeps fragile items completely safe during transit. Consumers also highlight the incredibly helpful and friendly staff members alongside exceptionally fast delivery times that consistently make online shopping a total breeze. Some reviewers were not happy with frustrating delivery delays, poor communication, or troublesome issues caused by external couriers handling their packages. A few buyers additionally mentioned receiving damaged goods upon arrival or facing surprisingly difficult administrative hurdles when trying to arrange product returns independently.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design, great quality, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive... See more

Quality

Consumers find quality to be exceptional, frequently highlighting the solid construction, beautiful design,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting thorough, friendly assistance and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the Landscape framed Hambledon Set of 2 Ocean art prints delivered with care and well packaged as these prints are of a large size the art Landscape is beautifully painted on both prints happ... See more

Rated 5 out of 5 stars

I have ordered many things from this company and I have never been disappointed amazing quality and very good value for money the items look lovely in your home and always leave your guests talking ab... See more

Rated 5 out of 5 stars

Bought several plant pots. All look exactly as pictured on the website. Great value and quality. Good delivery. One arrived broken despite being packaged well. After speaking to customer service via c... See more

Rated 5 out of 5 stars

I absolutely love this company I have ordered so much from them my home looks lovely the staff are lovely and it doesn’t take long for the order to come will continue to order if you have never ordere... See more



Company details

  1. Home Goods Store
  2. also in
  3. Furniture Store
  4. Lighting Store
  5. Mirror Shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.6

Excellent

TrustScore 4.5 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(396)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy customer

I couldn’t be happier with my experience. The company is a pleasure to deal with from start to finish, with friendly, polite and efficient customer service throughout.

The furniture is beautifully made, solid and of an excellent standard — you can immediately see the quality and attention to detail. Delivery was equally impressive, with a professional, courteous and efficient team who made the whole process completely seamless.

Overall, an excellent customer experience and a company I would wholeheartedly recommend. Without a doubt, my favourite shop!

26 August 2026
Rated 5 out of 5 stars

Beautiful Swans.

My order was extremely well-packaged, and my swans arrived undamaged.
The website was easy to navigate and my order was despatched very quickly.I am very happy with the couriers used ie. DHL.
My swans are beautiful and are now on display in my living-room.
I have so many One.World items in my home that I have purchased over the years.I believe One.World is my favourite homewares company.

26 August 2026
Rated 5 out of 5 stars

Basically, the best company to furnish your home!

I came across One World when I lived near Cranleigh and they had an outlet in the area.
I went in and I basically wanted to buy every single item that was in there!
Amazing range of products, high quality and reasonable prices. Whenever I can't find anything in store, the online experience and delivery services are very good and reliable.
And the lamps, oh the lamps...in love with all! Especially the oversized ones and One World know how to deliver on this!!

6 August 2026
Rated 5 out of 5 stars

I received my order promptly

I received my order promptly. Unfortunately the glass on the mirror tray was broken during transit. A quick email and everything was sorted out. They even took my suggestion of extra packaging over the glass on board. My replacement arrived within days in perfect condition. Excellent service and will definitely use them again.

24 August 2026
Rated 5 out of 5 stars

I am very pleased with my new lamps…

I am very pleased with my new lamps from One World, purchased them in the sale so they had a huge reduction (75%) so I was not sure what quality they would be. They arrived promptly and amazingly well packaged and after battling my way through the boxes, WOW, I was very pleasantly surprised at how nice and sturdy they are. Would recommend One World for sure.

21 August 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , my lamp unfortunately had a faulty shade however i was quickly offered the option of a replacement or a reduction in price . Love my new lamp , i accepted the refund and am able to position the lamp with the fault on the shade against the wall so it isn’t even visible. Quick delivery and well packaged.I would definitely purchase from this company again.

21 August 2026
Rated 5 out of 5 stars

Ordered a sofa from One World

Ordered a sofa from One World. They were communicative and flexible with the delivery date. The delivery team were friendly and helpful in troubleshooting how to get the sofa in to our apartment. Would highly recommend.

31 July 2026
Rated 5 out of 5 stars

Candle holders

I have bought a lot of products and the quality is amazing great customer service and packaging

27 July 2026
Rated 5 out of 5 stars

Great company

Great company , order arrived quickly very well packaged , vase I bought was beautiful and a great price , would definitely recommend this company and will use again .

14 August 2026

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