I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22. I've now tried to call email mul... See more
Company replied
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more
Company replied
No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more
Company replied
Company details
About Ondal
Written by the company
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contact info
PO Box 102, NE24 9DR, Blyth, United Kingdom
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally after being sent the right…
Finally after being sent the right details to set up payee on my account and paid Friday repayment installment amount so hopefully you have it now. It's Mrs not Mr by the way I don't know how that happened.
I am a biological female and remain that from birth and married which is Mrs. Just so you know not what's on loan as Mr
21 October 2025
Unprompted review
Reply from Ondal
Hello Jasmine,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
If you would like to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Contact availability leaves a lot to be desired. Trying to call about my loan as I'll be…l
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22.
I've now tried to call email multiple times and feel it may be convent for you to charge me for late payment when I'm trying to give advance you have to facilities to take my message.
21 October 2025
Unprompted review
Reply from Ondal
Hello Dylan,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We are aware of the lines closing early on that day due to outside influences.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time through the contact us section of the Ondal.co.uk website.
Dreadful customer service
Pretty easy to get the loan. Super high interest as you can imagine. Contacted customer service with some question, got a blunt response which answered none of my questions. Emailed again twice, still waiting for a response more than a week after. Took the hit and repaid the loan in full almost 30 days early. Shocking company in general.
15 October 2025
Unprompted review
Reply from Ondal
Hi Jack,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
As we are unable to discuss specifics of your account in detail on a public forum, we politely ask that you contact us directly. Our phone lines are open Monday to Friday 8:30am till 19:30pm, Saturday 9:00am till 16:00pm, and Sunday 10:00am till 16:00pm or you can email us at any time via our contact us page on our website www.Ondal.co.uk
Completed application forms
Completed application forms, then signed contract and gave card number etc..
Then declined,,, definitely a scam company..you don't ask all that information before your approved or not!!! DO NOT USE..
10 October 2025
Unprompted review
Reply from Ondal
Hi Dawn,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
Had various loans with these
Had various loans with these , now there saying I can’t have another one , always paid them on time , joke
3 October 2025
Unprompted review
Reply from Ondal
Hello Wayne,
Thank you for your review.
We’re sorry to hear about your experience.
Our top priority is to ensure that all loans we provide are affordable and do not lead to financial difficulty.
Every loan application is carefully assessed in line with our responsible lending policy, including thorough checks on credit, payment history, and overall affordability.
Please note that while certain criteria may affect eligibility at this time, this does not mean you’ll be ineligible in the future.
As we are unable to discuss specific account matters in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 7:30 PM, or you can email us at your convenience. We’d be happy to assist further.
Just wondering if I apply for the loan…
Just wondering if I apply for the loan do I have to pay it all bk at once or is it stallamounts and it says I can have 400 pound but got to pay 580 in 60 days or do I pay some then some on next payday then next payday and next payday or only got two months to pay the 580 back
28 September 2025
Unprompted review
Reply from Ondal
Hi Natalie,
We are sorry to read of your review.
Our current loans are single repayment, however you are able to make a part payment then the remaining balance on the due date.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thankyou so much I have just been…
Thankyou so much I have just been approved for a loan I really needed this as my washing machine has just broken down so Thankyou
26 September 2025
Unprompted review
Reply from Ondal
Hello Gemma
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
very straight forward with no hassle…
very straight forward with no hassle and the repayment was suitable for my needs
3 August 2025
Unprompted review
Reply from Ondal
Hello,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Completed application easily…
Waste of time
Completed application easily affordable. Asked me to verify bank details, recurring card payment and sign contract. Then declined it. Absolute waste of time and misleading. Probably scam to get details. Stay clear
26 September 2025
Unprompted review
Reply from Ondal
Hi Jonny,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Excellent service rapid response money…
Excellent service rapid response money in my account within minutes thank you
14 August 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Great easy application
It was an easy application. Also went into my bank quickly.
24 July 2025
Unprompted review
Reply from Ondal
Hi Carolyn,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Reply from Ondal
Hi Michael,
Thank you for your 5 star review!
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Rubbish got declined no explanation…
Rubbish got declined no explanation avoid
20 September 2025
Unprompted review
Reply from Ondal
Hi Paul,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thank you for your help ondal
17 September 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Great service
So far really amazing, this company is genuinely great. No fuzz, it's simply working.
16 September 2025
Unprompted review
Reply from Ondal
Hi Martin,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
On one occasion when I applied you said…
On one occasion when I applied you said yes but I changed my mind now when I complete application you say no.lets hope as you took my card and bank account details you don’t remove any money and also where is the email you told me to look out for as to why it was declined
15 September 2025
Unprompted review
Reply from Ondal
Hi Gill,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Used to be OK
Apart from their APR being absurd, they have been helpful in the past albeit impossible to get into contact with.
Have had x4 loans from them and three have been repaid before the repayment date and cleared in full.
Since applying this time, my credit score has improved significantly and I'm in a much better place than when I previously borrowed so struggling to understand why I am declined.
It makes zero sense. You get told upon being declined you will receive an email, this never arrives, when you contact them for reasoning, it's ignored, the whole process is long winded only to be declined without any reason whatsoever.
It seems this kind of loan is targeted to those who are struggling and the more you look like you will struggle to repay, the more likely you are to be accepted.
I have checked all x3 credit reports, nothing is incorrect or shows any reasoning for being declined and my affordability is more than shown on my bank they require access too.
I have been "declined" in the past only for the loan to actually go through further down the line as though the automated system is overruled which is concerning.
Steer clear if you can, they are no good. While they have issued funds in the past to me, the repayment was almost double so repaying early helped me clear a lot of unnecessary interest they add in for fun.
15 September 2025
Unprompted review
Reply from Ondal
Hi Laura,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Stress and worry expelled in minutes.
It became apparent that I was not going to be able to make my payment as scheduled due to unforeseen circumstances.
I contacted Ondal, I spoke to a very helpful, polite young lady called Tiana who was very professional and empathetic with my Situation and explained all options, Problem solved - thank you.
10 September 2025
Unprompted review
Reply from Ondal
Hi Peter,
Thank you for your 5 star review!
It's great to hear you found our staff to be so helpful and polite.
Thank you for taking the time to leave us your kind feedback!
Fair to middling - expensive, poor IT, but useful
Quick, easy and simple process to apply. Good option for short-term financing, although, as one would expect, you pay through the nose for the privilege (lose half a star for that - it's tantamount to extortion, but you know what the deal is before you sign up, so "you're choice", as they say).
My issue is that I needed a follow-up loan a couple of months later. Credit score improved with both Experian and Equifax, so I think this should be pretty straightforward, if I qualified before, I shall surely qualify again. Declined.
The only reason I can think of is that my previous Ondal loan was a few days late being paid. If that was the whole of the story, I'd suck it up and blame myself... however, the only reason the loan was late being re-payed, was because Ondal had allowed me to enter the details for repayment using a card which would be expired on the date the payment was taken. Yes, I should have noticed too, but it's a computer system, it shouldn't be possible (lose another one and half stars).
When I sent an enquiry about the decision, I just got a summary of my previous loan, which was not what I had requested (minus a final half star - 2.5/5).
10 September 2025
Unprompted review
Reply from Ondal
Hi Simon,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum but if you wish to speak to someone, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Great in the beginning
I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying for any more or that's how it seems anyway. Customer Service don't always answer emails either
8 September 2025
Unprompted review
Reply from Ondal
Hi Lia,
Thank you for your 4 star review!
It's great to hear we were able to assist you.
In regards to getting declined, our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
Thank you for taking the time to leave us your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.