I've used this company once before it was ok , slow delivery , the parcel company is awful that they use . The actual onbuy is fine they sorted my problem out for me hence 4 stars , the seller I boug... See more
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Review summary
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It was easy to purchase and a great range of items you cannot get easily through the rainforest website. The lack of communication between order and delivery was not great and had concerns I had been... See more
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Product was good and a great price. The Yodel delivery website was very misleading to start with (it said “we have your package” very early on in the process, but when I was able to live chat with the... See more
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Eventually got a refund for an incorrect item following a poor review on trust pilot. Annoyingly the selling didn't just refund me for sending the wrong item, but at least I got the money back in the... See more
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Company details
About OnBuy.com
Written by the company
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
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Sell With OnBuyContact info
167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom
- https://support.onbuy.com/hc/
- onbuy.com
4.4
Excellent
124K reviews
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Solar pump purchased through them…
Solar pump purchased through them stopped working within a few days of purchase. Total waste of money. Buy elsewhere.
13 April 2026
Reply from OnBuy.com
Hazel Barrett,
We regret that the solar pump failed shortly after purchase, and we appreciate your feedback. We have contacted you by email to explain the next steps.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
customer
Thank you for your review. We are pleased your order reached you promptly and that you were happy with the service. We appreciate your feedback.
Have a great day!
OnBuy Trustpilot Team
Awesome service.Cheers
13 April 2026
Reply from OnBuy.com
Stephen d Harris
Thanks for your kind feedback. We are delighted our service met your expectations and appreciate you taking the time to let us know.
Have a great day!
OnBuy Trustpilot Team
Great customer service kept update on…
Great customer service kept update on delivery of parcel. Great value for money for items brought would highly recommend.
20 April 2026
Reply from OnBuy.com
Anthony Bentley
Thank you for your kind review. We are pleased our customer service kept you updated on delivery and that you found great value in your items. We appreciate your recommendation.
Have a great day!
OnBuy Trustpilot Team
Item spot on
Item spot on, works as described. Decent price and arrived in reasonable time. What's not to like?
23 April 2026
Reply from OnBuy.com
PK
Thank you for your kind review. We are glad the item worked as described and that the price and delivery met your expectations. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
What a buy
Great price Great watch wife loves it came next day would highly recommend on buying.com
23 April 2026
Reply from OnBuy.com
david holland
Thank you for your wonderful review. We’re so pleased the watch arrived quickly and that your wife loves it, and that you found great value. We appreciate your recommendation.
Have a great day!
OnBuy Trustpilot Team
Problem fixed
Small error in delivery quickly resolved. Good customer service and communication
15 April 2026
Reply from OnBuy.com
Reinhard Mita
Thank you for your feedback. We’re glad we could quickly resolve the delivery issue and that our customer service and communication were helpful. We appreciate you letting us know.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
bhim ale
Thank you for your review. We're glad the parcel arrived as you expected and that you were pleased with it.
Have a great day!
OnBuy Trustpilot Team
No real protection when a product fails
I bought the Citysports Folding Treadmill 1400W Electric Treadmill (12km/h) from the seller “Right Choice” through the OnBuy.com website . The first unit failed after eight months with an internal electrical fault that tripped my home electrics. The replacement lasted six months before developing another electrical fault.
When the seller refused to replace or refund the item, OnBuy offered no meaningful support, despite clear evidence of repeated product failure. Their buyer protection did not help when it was actually needed.
If you’re considering buying higher‑value electrical items, be aware that if something goes wrong, you may be left without any support. Based on my experience, I would not rely on OnBuy again.
5 April 2026
Unprompted review
Reply from OnBuy.com
Doug LOYAL,
We appreciate you sharing your experience with us. We're sorry to hear about the issues you faced with the treadmill and the lack of support you received. We have sent you more information by email.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
allanmajor
Thank you for your wonderful feedback. We’re pleased ordering was straightforward and that you found the item good value for money. We look forward to helping you again.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Julie
Thank you for your review. We are pleased the order arrived promptly and that the product met your expectations. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Onbuy are brilliant excellent service…
Onbuy are brilliant excellent service and fast delivery 👏
20 April 2026
Reply from OnBuy.com
Kim Dahle
Thank you for your lovely review. We are delighted our helpful team and speedy delivery made your experience a positive one.
Have a great day!
OnBuy Trustpilot Team
Dodgy returns process. Lost my money. Shady organisation.
I ordered some Einhell Shears through OnBuy. The item was faulty. I provided video evidence of the fault. The seller "Trading Moyo LTD" agreed to refund it after I complained of no reply to Onbuy. Trading Moyo sent me a return QR code via Onbuy using Amazon Logisitics. I returned it as asked, but received no email confirmation from them and no receipt can be provided with this method. Instead, I took a photo at the post office to prove it. I have followed up with Amazon logistics but the return QR code Trading Moyo provided is fake. Trading Moyo are now not responding to messages. Onbuy shrugs it off and says I need evidence. How can I when the QR code didn't allow it? DO NOT USE OnBuy. Amazon is a much safer marketplace to buy products.
9 April 2026
Unprompted review
Reply from OnBuy.com
Sarah,
We regret to learn about the issues with your Einhell Shears order and the seller's return process. We appreciate you sharing your experience and understand your frustration with the lack of support and the faulty QR code. We have sent you an email to request more information,
Have a great day!
OnBuy Trustpilot Team
My Order Was Delivered On 23/4/2026 …
My Order Was Delivered On 23/4/2026 I Buy Next Time
23 April 2026
Reply from OnBuy.com
customer
Thank you for your review. We’re pleased your order arrived on 23 April and that you’ll shop with us again.
Have a great day!
OnBuy Trustpilot Team
They did what it said on the tin
They did what it said on the tin, no mucking about or excuses, just got it done
23 April 2026
Reply from OnBuy.com
ron maison
Thank you for your feedback. We’re glad your order arrived as expected and was handled without any fuss or delays. We appreciate you taking the time to share your experience.
Have a great day!
OnBuy Trustpilot Team
Counterfeit goods from sellers and…
Counterfeit goods from sellers and sellers are able to get away with sending non-working returns labels when you ask for a refund. Buy from reputable companies and not OnBuy as you will be wasting your money and time and you will get ripped off.
23 April 2026
Unprompted review
Reply from OnBuy.com
Georgina Pasnin,
We appreciate you bringing this to our attention. We're sorry to hear about your experience with potentially counterfeit goods and problematic return labels. We take such matters seriously, and we're looking into the issues you've raised with our sellers. I am pleased to see that a refund has been processed for this order and we have emailed you confirmation of this.
Have a great day!
OnBuy Trustpilot Team
i ordered a Kodak camera (pixpro fz45) …
i ordered a Kodak camera (pixpro fz45) with proud marketplace ltd not only did it take ages to deliver but when it finally arrived i was asked for a code to receive my order ( i was never given a code) after messaging back and forth repetitively with the seller i got the code after a WEEK of back and forth messaging (bear in mind the delivery guy kept coming to my door asking for a code i had not been given ), now the delivery drive is no longer coming to the house after nearly 4 week iv still not received it and the seller now ignoring my messages iv also contacted onbuy itself and also not helped me im £90 down and 0 camera bad service,loss of money and i traveling in a week!!! joke do not order !!! also not been told im getting a refund or my camera.
23 April 2026
Unprompted review
Reply from OnBuy.com
alanta,
We appreciate you taking the time to share your experience. We are sorry to hear about the issues you faced with your order, the delivery code, and the lack of communication. We are looking into this and have contacted you by email.
Have a great day!
Reply from OnBuy.com
MISSKARENLASHBROOK
Thank you for your review. We are glad the item arrived when expected and that it looks and works great.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Beryl
Thank you for your kind feedback. We’re glad you had a great experience using OnBuy and are pleased everything met your expectations.
Have a great day!
OnBuy Trustpilot Team
I am still waiting for my parcel
I am still waiting for my parcel, which was delivered to the wrong address and not even in my name.
A total shambles and the vendor is doing nothing to get the parcel delivered to me at correct address.
21 April 2026
Reply from OnBuy.com
fed up customer,
We regret to learn your parcel was delivered to the wrong address and that you've experienced difficulties. We're sorry for the inconvenience. We are pleased to see that a refund has been processed for this order and have sent you an email to confirm this.
Have a great day!
OnBuy Trustpilot Team
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