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Omni Pet Ltd. Reviews 

1,600
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in improving their pets' health and addressing specific issues like skin problems and anxiety. Many people appreciate the delicious and hypoallergenic options, with dogs loving the food and supplements. The customer service and staff are frequently highlighted for being friendly, helpful, and providing exceptional care, including valuable consultations and personalized advice. However, some customers also noted that certain products did not suit their dogs or failed to resolve specific health issues as expected, with some finding the food too hard or their pets simply refusing to eat it.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the dog supplements and food as great... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the exceptional care and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Omni products. With 3 pocket bullies of different ages we’re always looking for different items to try and we always find ourselves coming back to Omni, their customer support are great at hel... See more

Company replied

Rated 5 out of 5 stars

We’ve been really impressed with the Omni Sweet Potato & Quinoa Loaf. It has a nice soft texture that’s easy to serve, and it’s been well received at mealtimes. It’s great to find a complete hypoaller... See more

Company replied

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 5 out of 5 stars

An straight forward website, easy to use. Good communication and secured delivery. The dry food for senior dogs for us has been an investment on the health of our 11year old Border Collie and a Vet bi... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

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(1,600)

897 reviews in the last 12 months

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Rated 5 out of 5 stars

Game Changer for Dogs with Sensitivities

Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that actually suited him felt impossible. Since moving onto Omni, he has absolutely thrived. His stomach issues are so much more settled, his energy is amazing, and he genuinely loves the food. It’s such a relief finally finding a diet that works for his health while still giving him everything he needs. Couldn’t recommend Omni enough for dogs with sensitivities or gut issues.

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi CJ,
Thank you so much for sharing Jango’s journey with us. We’re absolutely delighted to hear Omni has been such a game changer after his chronic gut disease diagnosis.

We know how difficult and stressful it can be trying to find a diet that truly works for dogs with complex sensitivities, so it’s wonderful to hear Jango is now thriving, feeling more energetic, and enjoying his food again.

Thank you for trusting Omni to support his health and wellbeing, and for your lovely recommendation.

The Omni Pet Team💛

Rated 1 out of 5 stars

I have 4 dogs

I have 4 dogs, all have different sensitivities; food, itchy skin and yeasty ears. Have read all the blurb and although I have tried numerous foods claiming the same none have worked, ever hopeful, I thought I'd give it a go.
Disappointed that at order stage was advised 6 n 10kg bags out of stock. Has me wondering, should I take the risk in transitioning to a food who's manufacturer cannot hold sufficient stock? No option to be notified when stock available? As an aside, re subscriptions, website very misleading, says flexible and easy to pause change or cancel but that doesn't appear to be the case with reviews I've read!

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Andy,
Thank you for taking the time to share your feedback. We completely understand your hesitation, especially when managing multiple dogs with different sensitivities and after trying many foods that haven’t worked as hoped.

The temporary stock issue with some bag sizes was due to unexpectedly high demand rather than a long-term supply problem, and we’re pleased to say we are now fully stocked again as of today. Our website will also be updated to reflect this shortly. Smaller bag alternatives were offered during the shortage to avoid disruption for customers already feeding Omni.

Regarding subscriptions, we do offer flexible subscription management along with reminder emails before renewal, and our customer excellence team are always available to help quickly adjust, pause, or cancel orders if needed. We appreciate your feedback on how this is communicated and will continue working to make the process as clear and user-friendly as possible.

The Omni Pet Team💛

Rated 5 out of 5 stars

Noticed a difference

I’ve been using Omni products for my dog for a while now and I’ve honestly been really impressed. The quality of the products is excellent, and I’ve noticed such a positive difference in my dog since making the switch — more energy, a healthier coat, and overall just happier and more settled.
What really stands out as well is the customer service. Every interaction I’ve had has been friendly, helpful, and professional. It’s clear they genuinely care about both their customers and their pets, which makes a huge difference.
I’d definitely recommend Omni to anyone looking for high-quality products backed by a company that truly values its customers.

21 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your wonderful review. We’re delighted to hear you’ve seen such positive changes in your dog since switching to Omni, from improved energy levels to a healthier coat and overall wellbeing.

It also means a lot to hear such kind feedback about our customer excellence team. We truly do care about supporting both pets and their owners, so your words are hugely appreciated.

Thank you again for your recommendation and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

My dog had severe skin allergies and…

My dog had severe skin allergies and soft stools. Changed to Omni months ago..dry food with third of tin wet food mixed in. Added organic coconut oil.
She loves it. Stools firm. Huge improvement in skin condition and scratching.

21 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Joanne,
Thank you so much for sharing your experience. We’re delighted to hear your dog’s skin condition, scratching, and stools have improved so much since switching to Omni.

It’s wonderful to know she’s loving the food too, and we really appreciate you taking the time to share your journey.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was lovely my dog is currently…

Sophie was lovely my dog is currently having quite severe skin problems and the fact that he’s never had them before was very much a concern to me.
I had already put him on Omni hypoallergenic food supported with the irritated skin chews and just wanted reassurance that I was going in the right direction. Sophie gave me the advice and reassurance that I needed and I now feel confident that I am moving in the right direction to resolve this problem. There will be a follow up consultation in a couple of weeks.
Thank you so much Sophie from me and Percy x

20 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lesley,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide the reassurance and guidance you needed while supporting Percy through his skin issues.

We know how worrying sudden skin problems can be, so it’s wonderful to hear you’re now feeling more confident moving forward with the plan. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team💛

Rated 5 out of 5 stars

WOW I cannot recommend Omni Pet enough.

After recently transitioning to vegan, I felt conflicted about what to feed my small greyhound, Bella, as I knew ethically I was not happy feeding her animal products, but was always told dogs are carnivores. As her Kahu (a guardian and protector in Hawaiian culture), I started to research vegan options for dogs. It was paramount to find food that didn't just taste good for her but had all the benefits she needed to stay healthy and strong.

I ordered senior dry food (she turned 9 in April) and the 3 different types of wet food, as I had a code from a vegan blogger. Unfortunately, Bella struggled with the transition; she had always eaten meaty foods and did not enjoy her veggie wet food.

I had been sent an email from Omni's customer service team to see how we were getting out, and I explained that Bella was not a fan of the wet food and perhaps the senior biscuits were a bit big for her (she's had 10 teeth out, so she's not a fan of big biscuits). Teri-Ann, in customer service, replied to me right away (on a Sunday, too!) and suggested Bella might like the Toppers, as they are "meaty" bits in veg gravy, and also recommended the sensitive food, as the kibble is smaller. Teri-Ann kindly sent us a box of Toppers to try, along with a small bag of the sensitive kibble. And WOW, what a difference it made. Bella tucked in straight away, leaving her bowl empty, which made me very happy.

As I had ordered 2 big bags of senior using a promo code, I asked if I could send one bag back as it hadn't been opened, but Teri-Ann explained that under their Taste Test Guarantee, they would swap it for a Sensitive bag.

I cannot fault the experience I have had with this brand, and especially with Teri-Ann. I have enjoyed our conversation about our fur babies, and it truly comes across that this brand puts animals before profit.

Bella is really happy with her food, which makes me extremely happy and more so that we are not contributing to the suffering of animals.

Thank you again Teri-Ann
Kate & Bella

20 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kate,
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear Bella is now thriving on the Sensitive food and our no-beef toppers after a difficult start to the transition.

We know every dog is different, especially when changing diets later in life, so we’re really pleased Teri-Ann from our customer excellence team was able to help find the right solution for Bella. Your kind words about our customer support and Taste Test Guarantee truly mean a lot to us.

Thank you again from all of us at Omni, and a special cuddle to Bella 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

completely settled

I’ve been using several Omni products for my dog Leo for a couple of months now and they’ve made such a difference. He used to get really sensitive skin on his belly, but that now seems to be completely settled and he’s been so much better in himself since using them.

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Natalya,
Thank you so much for your lovely review. We’re delighted to hear the products have made such a positive difference for Leo and that his sensitive skin has now settled so well.

It’s wonderful to know he’s feeling happier and more comfortable in himself too.

The Omni Pet Team💛

Rated 5 out of 5 stars

Seems a great product

Seems a great product. We were on a well known wet and dry biscuit 50/50 but our 14 yr old border collie was paw licking, had tear marks and was bringing up a small amount of sick most mornings
We started with introducing the pro/pre biotics. I had tried a USA brand pre/pro first and seen a little less paw licking after about 2 weeks but after 2 months that was as good as it got. I then saw OMNIs ad and remembered seeing on dragons den (I liked was from a small home grown company and vetinarian backgrounds) anyone thought would try their pre/pro biotics rather than cut out completely being only 2 months in and seeing a little progress. Anyway not much in first 2 weeks but as got towards end of first tub alot less paw licking, the tear stains were alot less. Morning sick had all but stopped. I then added the senior kibble but kept her original wet food 50/50 (we have always included bone broth 40ml and a joint tablet as she had bad back leg from a pup). A month on new kibble and month 2 end on pre/pro now very occasionally licks paws, tear stains GONE and morning sick stopped completely. Sorry for such an essay but some dont give a fair representation, hopefully this does. THANKS OMNI

15 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Chris,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear the Pre/Pro Biotics and Senior kibble have made such a positive difference for your Border Collie, especially with paw licking, tear stains, and morning sickness.

We really appreciate you highlighting the importance of consistency and giving products time to work, as gradual improvements are often the most sustainable ones. Thank you for trusting Omni and for your kind support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Omni vet consultations are a great bonus.

The vet consultations are a great added bonus. Sophie has been really helpful with advice for my dog who has allergies. The Omni products we have ordered so far have been well received . Customer service is good and delivery quick.

19 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear you’ve found the vet consultations such a valuable added bonus and that our lovely vet Sophie has been able to support you with advice around your dog’s allergies.

It’s also wonderful to know the Omni products have been well received, and that you’ve had a positive experience with both our customer excellence team and delivery.

We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

The Anal gland supplements that works.

My 3 year old Cavapoo used to have terrible anal gland problem. I have been given her Omni gland supplement for about 4 months. They have stopped all those visits to the vet. I am so pleased.
Please don’t give up if they don’t work straight away, it takes a couple of months to work perfectly.

19 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Valerie,
Thank you so much for sharing your experience. We’re absolutely delighted to hear the Anal Gland Supplement has made such a positive difference for your Cavapoo and helped stop those stressful vet visits.

We also really appreciate you highlighting the importance of consistency and patience, supplements can take time to fully build within the system, and your advice will be so helpful for other dog owners considering them.

The Omni Pet Team💛

Rated 5 out of 5 stars

Talking to Nico was really helpful

Talking to Nico was really helpful, hopefully going forward we will be able to put his plan into action. Looking forward to changing my dogs behaviour in future.

18 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Deborah,
Thank you so much for your lovely review. We’re delighted to hear your conversation with Nico, our in-house canine behaviourist, was so helpful and that you’re feeling positive about putting the plan into action moving forward.

Behavioural change can take time and consistency, but it’s wonderful to hear you’re feeling hopeful and supported on the journey ahead. We’ll be sure to pass your kind words on to Nico.

The Omni Pet Team💛

Rated 5 out of 5 stars

We love the company, products and customer service

We love the company and its overall approach to customer service, high grade ingredients and prioritising animal health. We’ve had great results from some of the products we have tried for our dogs and we always keep coming back to them!!

19 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Devika,
Thank you so much for your wonderful review. We’re delighted to hear you value our customer excellence teams approach to customer support, ingredient quality, and prioritising animal health.

It’s fantastic to know you’ve seen such great results with your dogs and that you continue to come back to Omni, that really means a lot to us.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie is the best!

Sophie was so lovely and warm. It makes her really easy to speak to and walk about concerns with our pups without fear of judgement.

Her advice was clear, allowing us to feel confident in our plans to help out dog.

18 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Shauntae,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie made you feel comfortable, supported, and able to openly discuss your concerns without judgement.

It’s great to know her advice helped you feel confident moving forward with your plans for your pup. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team💛

Rated 5 out of 5 stars

Prompt delivery and sorted out an issue…

Prompt delivery and sorted out an issue with a new payment card straight away

13 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jem,
Thank you for your kind review. We’re delighted to hear your order arrived promptly and that the issue with your payment card was resolved quickly by our customer excellence team.

We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Ordered the plug in and it’s massively…

Ordered the plug in and it’s massively helped to calm a multi dog house
Always get great customer care from omni too highly recommend

18 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Katie,
Thank you so much for your lovely review. We’re delighted to hear our brand new calming diffuser plug-in has made such a positive difference in your multi-dog household.

It’s also wonderful to know you’ve consistently had great experiences with our customer excellence team. Thank you for your recommendation!

The Omni Pet Team💛

Rated 5 out of 5 stars

Initial Appointment with Nico

I had an appointment with Nico for an initial discussion about my dogs behavioural issues. Nico was very understanding and he reassured me that there are strategies that could be implemented to improve the problems that have been causing me great anxiety.
I now actually look forward to trying out his suggestions which will hopefully help my dog, reinforce the bond that I have with her and remove my own feelings of isolation.

16 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Anna,
Thank you so much for sharing your experience. We’re delighted to hear our in-house canine behaviourist Nico was able to offer reassurance, understanding, and practical strategies to help both you and your dog.

It’s especially meaningful to hear the consultation helped ease some of your own anxiety and feelings of isolation too. We’ll be sure to pass your lovely feedback on to Nico.

The Omni Pet Team💛

Rated 5 out of 5 stars

Delivery issues but resolved by helpful customer service.

Problem with delivery because items out of stock.
Was impressed with how it was handled, got smaller 2 kg senior food as advised ( actually better because keeps kibble fresher.
As my dog has digestive issues IBD he is on a vegetarian diet combining omni senior which I combined with cooked sweet potato and brown rice .

14 November 2025
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey Dilly,
Thank you so much for your thoughtful review. We’re sorry again for the stock issue, but we’re very pleased to hear our customer excellence team were able to help resolve things smoothly and that the smaller bags have actually worked well for keeping the kibble fresher.

It’s wonderful to hear Omni Senior is supporting your dog’s diet and digestive needs so well. Thank you for your understanding and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Delivery service very good

Delivery service very good

1 December 2025
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Sharon,
Thank you for your kind review. We’re delighted to hear you’ve had a very positive experience with our courier delivery service.

We really appreciate your support.

The Omni Pet Team💛

Rated 3 out of 5 stars

My pug has been on the stress & anxiety…

My pug has been on the stress & anxiety chews for nearly 3 months (time recommended by omni to observe difference) & unfortunately there has been no notable changes.

Maybe it is just a breed trait but doubt I'd buy again.

15 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you for taking the time to share your feedback. We’re sorry to hear you haven’t seen the improvement you were hoping for.

Every dog responds differently to behavioural support supplements, and factors such as environment, and underlying anxieties can all play a part in the results seen. In some cases, sizing up to the next weight bracket can also help improve results, depending on the individual dog.

If you would like some additional support, we’d be very happy to offer a consultation with our canine behaviourist to discuss your pug’s needs in more detail and see whether there may be other ways we can help.

The Omni Pet Team

Rated 5 out of 5 stars

We are hoping the food will help our…

We are hoping the food will help our dog Sophie was very understanding of our needs and very helpful

15 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Trudi,
Thank you for your lovely review. We’re delighted to hear our lovely vet Sophie was understanding and helpful while discussing your dog’s needs.

We hope the food brings positive results for your dog, and we’re always here if you need any further support along the way.

The Omni Pet Team 💛

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