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Omni Pet Ltd. Reviews 

1,634
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting significant improvements in their pets' health, including better digestion, healthier skin, and cleaner teeth. People frequently highlight the excellent customer service and helpful staff, who provide valuable, personalized guidance and support. Reviewers also appreciate the fast delivery and the wide variety of beneficial, often plant-based, products available for their dogs. However, some customers also noted that the products, such as specific foods or supplements, did not always suit their dogs or provide the expected results for certain conditions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the effectiveness of various items,... See more

Quality

Customers consistently note positive experiences with quality, praising the products as "genius" and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that interactions have been... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, knowledgeable, and... See more

Service

Consumers find service to be positive, with many praising the exceptional care and support received, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve absolutely loved using Omni Products! We’ve tried both their supplements and wet dog food especially, and they’ve worked brilliantly for our pup. The quality is fantastic, the ingredients give u... See more

Company replied

Rated 5 out of 5 stars

Our senior dog Mara love's her Omni biscuits and they are settling down her very sensitive stomach. She has also really taken to the Omni teeth cleaning chews. We have found the delivery is super fa... See more

Company replied

Rated 5 out of 5 stars

My dog is on both the pre/pro biotics supplements and dental chews and loves both of them, they have become part of a daily ritual which he loves. His breath has considerably improved and his poos ar... See more

Company replied

Rated 5 out of 5 stars

I recently got Omni’s irritated skin chews as my labs skin is flaky and dry in the summer time, especially with her allergies. I love how it’s hypoallergenic and containing so meat which is a huge bon... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,634)

928 reviews in the last 12 months

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Rated 5 out of 5 stars

My senior lab loves Omni

My senior lab loves Omni. She drools everywhere when we are getting her meals ready now. Her coat is glossy and she is healthier than ever. She has hip dysplasia and her joints have improved significantly. She seems more agile since we switched to Omni.

28 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Gemma,
Thank you so much for your wonderful review. We’re delighted to hear your senior Lab is loving her Omni meals, the dribbling while dinner is being prepared is always a good sign! 😄

It’s fantastic to know you’ve seen improvements in her coat, overall health, and especially her mobility. Hearing that she seems more agile despite her hip dysplasia is incredibly rewarding for our team.

Thank you for your support and for sharing her story.

The Omni Pet Team💛

Rated 5 out of 5 stars

Really helpful advice

Really helpful advice! Not just on diet but on dog behaviour too

28 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi James

Thank you for your lovely review

We're so pleased to hear that you found our advice helpful, not only with diet recommendations but from our in-house Behaviourist Nico too.

We’re passionate about supporting both pets and their owners, so it means a lot to know we’ve made a positive difference. We really appreciate your support!

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing brand and brilliant results for Mabel! ⭐⭐⭐⭐⭐

I absolutely love Omni and cannot recommend them enough. Their customer support team is always incredibly helpful, friendly, and quick to answer any questions. We’ve been using Omni for a little while now, and the difference in my dogs overall health and vitality is great. It’s a relief to find a brand that genuinely cares about pet wellness and delivers products that actually work.

1 February 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Joanna,
Thank you so much for your wonderful review. We’re delighted to hear you’ve seen such a positive difference in your dogs’ overall health and vitality since using Omni.

Your kind words about our customer excellence team truly mean a lot to us as well. We genuinely care about supporting pet wellness, so it’s fantastic to hear that reflected in your experience.

Thank you again for your recommendation and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was really friendly and approachable

Sophie was really friendly and approachable. She listened and gave me advice regarding Skye’s problem of licking her paws and scratching. Skye is now on Omni anti itch treats. She only licks her paws occasionally and although she does still sometimes chew her paws this could be more of a behavioural problem than allergy. I really appreciated Sophie’s initial and follow up appointments . Thank you

27 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Rosemary,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to support you and Skye with thoughtful advice and ongoing follow-up care.

It’s wonderful to hear the irritated skin treats have already helped reduce the paw licking, and we really appreciate your understanding that some behaviours can also have a behavioural component alongside allergies. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing behavioural support service

Amazing additional service of behavioural support via video call. I also got an extremely helpful follow up email afterwards with clear exercises to try. Really impressed with this company and the behaviourist I spoke to, Nico, who seemed to really understand our issues and want to help. Thank you

26 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Oliver,
Thank you so much for your fantastic review. We’re delighted to hear you found our in-house canine behavioural support service so helpful and that the follow-up guidance and exercises were useful for you.

We’ll be sure to pass your kind words on to Nico, he’ll be so pleased to hear you felt understood and supported throughout the process.

The Omni Pet Team💛

Rated 5 out of 5 stars

My Greyhound had a sensitive tummy

My Greyhound had a sensitive tummy. After trying different foods, Omni was the best one for him. He has been eating it for over two years, he thrived on it.
Customer service is brilliant. And you can adjust your orders with no problems online.
Unfortunately my hound passed away, so sadly I no longer need Omni.

27 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Kevin,
Thank you so much for sharing your experience with Omni over the past two years. We’re delighted to hear your Greyhound thrived on the food and that it helped support his sensitive tummy so well.

We’re also very sorry for your loss. Thank you for trusting Omni to be part of his journey, and for your kind words about our customer excellence team and subscription flexibility.

Sending our condolences to you at this difficult time.

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent Sophie was lovely

Excellent Sophie was lovely so full of advice and help and very understanding to mine and my dogs needs and listened to all I had to say I would highly recommend if offered please take up the offer of a consultation

26 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Janet,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide such understanding, support, and helpful advice for both you and your dog’s needs.

It’s wonderful to know you felt listened to throughout the consultation, and we really appreciate your recommendation for others to take advantage of the service too.

The Omni Pet Team💛

Rated 5 out of 5 stars

Tried lots of different food but the…

Tried lots of different food but the dogs love this.
Good company always answer any queries.

19 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kaye,
Thank you so much for your lovely review. We’re delighted to hear your dogs are loving the food after trying lots of different options, and that you’ve had positive experiences with our customer excellence team too.

We really appreciate your support.

The Hello Kaye,

Thank you so much for your lovely review. We’re delighted to hear your dogs are loving the food after trying lots of different options, and that you’ve had positive experiences with our customer support team too.

We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great dog food and gentle on the…

Great dog food and gentle on the environment, thanks

20 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Nikki-Anne,
Thank you so much for your kind review. We’re delighted to hear your dog is enjoying the food and that you value Omni’s gentler environmental approach too.

Your support means a lot to us, thank you.

The Omni Pet Team💛

Rated 5 out of 5 stars

My two dogs love their food now

My two dogs love their food now. One of them used to leave his a lot. Feel I’m giving them the best.

25 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Edna,
Thank you so much for your lovely review. We’re delighted to hear both of your dogs are now loving their food, especially your previously fussy eater!

It’s wonderful to know you feel confident you’re giving them the very best.

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent Vet care

Really helpful to have access to the online vet. Sophie was lovely to deal with and very knowledgeable with some helpful advice. Would recommend Omni's customer service to others as well as the supplements which seem to be working.

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Chris,
Thank you so much for your wonderful review. We’re delighted to hear you found the online vet service so helpful and that our lovely vet Sophie was able to provide knowledgeable advice and support.

It’s also fantastic to hear the supplements seem to be helping already. Thank you for your recommendation and kind words about our customer excellence team.

The Omni Pet Team💛

Rated 5 out of 5 stars

Game Changer for Dogs with Sensitivities

Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that actually suited him felt impossible. Since moving onto Omni, he has absolutely thrived. His stomach issues are so much more settled, his energy is amazing, and he genuinely loves the food. It’s such a relief finally finding a diet that works for his health while still giving him everything he needs. Couldn’t recommend Omni enough for dogs with sensitivities or gut issues.

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi CJ,
Thank you so much for sharing Jango’s journey with us. We’re absolutely delighted to hear Omni has been such a game changer after his chronic gut disease diagnosis.

We know how difficult and stressful it can be trying to find a diet that truly works for dogs with complex sensitivities, so it’s wonderful to hear Jango is now thriving, feeling more energetic, and enjoying his food again.

Thank you for trusting Omni to support his health and wellbeing, and for your lovely recommendation.

The Omni Pet Team💛

Rated 1 out of 5 stars

I have 4 dogs

I have 4 dogs, all have different sensitivities; food, itchy skin and yeasty ears. Have read all the blurb and although I have tried numerous foods claiming the same none have worked, ever hopeful, I thought I'd give it a go.
Disappointed that at order stage was advised 6 n 10kg bags out of stock. Has me wondering, should I take the risk in transitioning to a food who's manufacturer cannot hold sufficient stock? No option to be notified when stock available? As an aside, re subscriptions, website very misleading, says flexible and easy to pause change or cancel but that doesn't appear to be the case with reviews I've read!

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Andy,
Thank you for taking the time to share your feedback. We completely understand your hesitation, especially when managing multiple dogs with different sensitivities and after trying many foods that haven’t worked as hoped.

The temporary stock issue with some bag sizes was due to unexpectedly high demand rather than a long-term supply problem, and we’re pleased to say we are now fully stocked again as of today. Our website will also be updated to reflect this shortly. Smaller bag alternatives were offered during the shortage to avoid disruption for customers already feeding Omni.

Regarding subscriptions, we do offer flexible subscription management along with reminder emails before renewal, and our customer excellence team are always available to help quickly adjust, pause, or cancel orders if needed. We appreciate your feedback on how this is communicated and will continue working to make the process as clear and user-friendly as possible.

The Omni Pet Team💛

Rated 5 out of 5 stars

Noticed a difference

I’ve been using Omni products for my dog for a while now and I’ve honestly been really impressed. The quality of the products is excellent, and I’ve noticed such a positive difference in my dog since making the switch — more energy, a healthier coat, and overall just happier and more settled.
What really stands out as well is the customer service. Every interaction I’ve had has been friendly, helpful, and professional. It’s clear they genuinely care about both their customers and their pets, which makes a huge difference.
I’d definitely recommend Omni to anyone looking for high-quality products backed by a company that truly values its customers.

21 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your wonderful review. We’re delighted to hear you’ve seen such positive changes in your dog since switching to Omni, from improved energy levels to a healthier coat and overall wellbeing.

It also means a lot to hear such kind feedback about our customer excellence team. We truly do care about supporting both pets and their owners, so your words are hugely appreciated.

Thank you again for your recommendation and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

My dog had severe skin allergies and…

My dog had severe skin allergies and soft stools. Changed to Omni months ago..dry food with third of tin wet food mixed in. Added organic coconut oil.
She loves it. Stools firm. Huge improvement in skin condition and scratching.

21 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Joanne,
Thank you so much for sharing your experience. We’re delighted to hear your dog’s skin condition, scratching, and stools have improved so much since switching to Omni.

It’s wonderful to know she’s loving the food too, and we really appreciate you taking the time to share your journey.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was lovely my dog is currently…

Sophie was lovely my dog is currently having quite severe skin problems and the fact that he’s never had them before was very much a concern to me.
I had already put him on Omni hypoallergenic food supported with the irritated skin chews and just wanted reassurance that I was going in the right direction. Sophie gave me the advice and reassurance that I needed and I now feel confident that I am moving in the right direction to resolve this problem. There will be a follow up consultation in a couple of weeks.
Thank you so much Sophie from me and Percy x

20 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lesley,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide the reassurance and guidance you needed while supporting Percy through his skin issues.

We know how worrying sudden skin problems can be, so it’s wonderful to hear you’re now feeling more confident moving forward with the plan. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team💛

Rated 5 out of 5 stars

WOW I cannot recommend Omni Pet enough.

After recently transitioning to vegan, I felt conflicted about what to feed my small greyhound, Bella, as I knew ethically I was not happy feeding her animal products, but was always told dogs are carnivores. As her Kahu (a guardian and protector in Hawaiian culture), I started to research vegan options for dogs. It was paramount to find food that didn't just taste good for her but had all the benefits she needed to stay healthy and strong.

I ordered senior dry food (she turned 9 in April) and the 3 different types of wet food, as I had a code from a vegan blogger. Unfortunately, Bella struggled with the transition; she had always eaten meaty foods and did not enjoy her veggie wet food.

I had been sent an email from Omni's customer service team to see how we were getting out, and I explained that Bella was not a fan of the wet food and perhaps the senior biscuits were a bit big for her (she's had 10 teeth out, so she's not a fan of big biscuits). Teri-Ann, in customer service, replied to me right away (on a Sunday, too!) and suggested Bella might like the Toppers, as they are "meaty" bits in veg gravy, and also recommended the sensitive food, as the kibble is smaller. Teri-Ann kindly sent us a box of Toppers to try, along with a small bag of the sensitive kibble. And WOW, what a difference it made. Bella tucked in straight away, leaving her bowl empty, which made me very happy.

As I had ordered 2 big bags of senior using a promo code, I asked if I could send one bag back as it hadn't been opened, but Teri-Ann explained that under their Taste Test Guarantee, they would swap it for a Sensitive bag.

I cannot fault the experience I have had with this brand, and especially with Teri-Ann. I have enjoyed our conversation about our fur babies, and it truly comes across that this brand puts animals before profit.

Bella is really happy with her food, which makes me extremely happy and more so that we are not contributing to the suffering of animals.

Thank you again Teri-Ann
Kate & Bella

20 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kate,
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear Bella is now thriving on the Sensitive food and our no-beef toppers after a difficult start to the transition.

We know every dog is different, especially when changing diets later in life, so we’re really pleased Teri-Ann from our customer excellence team was able to help find the right solution for Bella. Your kind words about our customer support and Taste Test Guarantee truly mean a lot to us.

Thank you again from all of us at Omni, and a special cuddle to Bella 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

completely settled

I’ve been using several Omni products for my dog Leo for a couple of months now and they’ve made such a difference. He used to get really sensitive skin on his belly, but that now seems to be completely settled and he’s been so much better in himself since using them.

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Natalya,
Thank you so much for your lovely review. We’re delighted to hear the products have made such a positive difference for Leo and that his sensitive skin has now settled so well.

It’s wonderful to know he’s feeling happier and more comfortable in himself too.

The Omni Pet Team💛

Rated 5 out of 5 stars

Seems a great product

Seems a great product. We were on a well known wet and dry biscuit 50/50 but our 14 yr old border collie was paw licking, had tear marks and was bringing up a small amount of sick most mornings
We started with introducing the pro/pre biotics. I had tried a USA brand pre/pro first and seen a little less paw licking after about 2 weeks but after 2 months that was as good as it got. I then saw OMNIs ad and remembered seeing on dragons den (I liked was from a small home grown company and vetinarian backgrounds) anyone thought would try their pre/pro biotics rather than cut out completely being only 2 months in and seeing a little progress. Anyway not much in first 2 weeks but as got towards end of first tub alot less paw licking, the tear stains were alot less. Morning sick had all but stopped. I then added the senior kibble but kept her original wet food 50/50 (we have always included bone broth 40ml and a joint tablet as she had bad back leg from a pup). A month on new kibble and month 2 end on pre/pro now very occasionally licks paws, tear stains GONE and morning sick stopped completely. Sorry for such an essay but some dont give a fair representation, hopefully this does. THANKS OMNI

15 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Chris,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear the Pre/Pro Biotics and Senior kibble have made such a positive difference for your Border Collie, especially with paw licking, tear stains, and morning sickness.

We really appreciate you highlighting the importance of consistency and giving products time to work, as gradual improvements are often the most sustainable ones. Thank you for trusting Omni and for your kind support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Omni vet consultations are a great bonus.

The vet consultations are a great added bonus. Sophie has been really helpful with advice for my dog who has allergies. The Omni products we have ordered so far have been well received . Customer service is good and delivery quick.

19 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear you’ve found the vet consultations such a valuable added bonus and that our lovely vet Sophie has been able to support you with advice around your dog’s allergies.

It’s also wonderful to know the Omni products have been well received, and that you’ve had a positive experience with both our customer excellence team and delivery.

We really appreciate your support.

The Omni Pet Team💛

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