Banner for Omni Pet Ltd.

Omni Pet Ltd. Reviews 

1,599
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and variety of products, noting significant improvements in their pets' health, including skin conditions, dental hygiene, and overall well-being. The company's customer service and staff are consistently highlighted for being helpful, friendly, and providing personalized, empathetic advice and support. Reviewers also appreciate the efficient service, including fast delivery and good packaging. However, some customers also noted that certain products did not suit their pets or provide the expected results, with some dogs disliking the wet food or finding kibble too hard.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,599)

897 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our boy is doing really well- Thank you

We recently fostered and have now adopted a white shepherd with a sensive tum and a vulnerability to itch ears. He came to us on the adult sensitive dry food, which he loves and we have him on the itchy skin supplements too. He is doing great on them and has enjoyed the gifted snack pockets too. Ordering has been easy and delivery prompt. Thank you

8 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Karen,
Thank you so much for sharing your experience. We’re delighted to hear your adopted White Shepherd is doing so well on the Sensitive Adult food and Irritated Skin supplements.

It’s wonderful to know he’s thriving, enjoying his Snack Pockets treats, and settling in so well with his new family. Thank you for choosing Omni as part of his journey.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was very knowledgeable about the…

Sophie was very knowledgeable about the transition to Omni food. She didn't rush, explained everything and came up with a possible solution. Sophie also arranged a follow up appointment to review progress. Would highly recommend.

4 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jaynes,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide clear guidance and support throughout your transition to Omni.

It’s great to know you felt listened to and never rushed, and we’re pleased a follow-up appointment is already in place to monitor progress. Thank you for your recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

A lifeline for Ralf

From the first contact with this company they were attentive and very helpful. I have a dog with significant allergies. He was on specialist food and a higher than normal amount of medication. A medication that: starting on such a young age; needing more than the maintenance amount; still suffering symptoms, meant a compromised future for a much loved companion.
A friend told me about Omni when, through my own investigations, i was looking at types of protein as the possible allergen. The support and advice i received from Omni was excellent. I trialled their food and Ralf, my dog, within just two months is now on the maintenance amount of medication. He is suffering no symptoms and next month i am going to decrease his medication to once a day. I am very excited with the thought we may be able to take him off his medication altogether. However the steps we have already managed to take on Omni food are amazing and mean a better future for his long term health. Most importantly he lost no condition during the change, his weight remained stable and the shine of his coat never changed. I feel now his shine has become even healthier. He loves his food, is also having their Dentastix at night and i have treats and also some of their supplements on my list of things to try. I am a very happy customer, who is now looking at a longer and healthier life for a much loved friend. I have two other dogs, that when their bags of food are finished, i will be seeing if they like the Omni range and will put them on their nutritional range of food. A big thank you to this company for being there and creating a better, longer life for Ralf. Lydia Burns

8 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lydia,
Thank you so much for taking the time to share Ralf’s incredible story. We’re absolutely delighted to hear the difference Omni has made to his allergies, comfort, and overall wellbeing.

Reducing medication whilst keeping symptoms under control is great progress, and it’s fantastic to hear he has maintained such great condition throughout the transition. Stories like Ralf’s are exactly why we do what we do.

Thank you for trusting us to support his health, and please give Ralf a big cuddle from all of us at Omni. 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

Great communication and easy to time…

Great communication and easy to time the deliveries as and when you’ve run out… and both my dogs love Omni Senior!

7 June 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear both your dogs are loving Omni Senior and that you’ve found it easy to manage and time your deliveries.

Thank you for your support and recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Omni Dental Sticks & Skin & Coat supplements

⭐⭐⭐⭐⭐ Omni Dental Sticks & Skin & Coat Supplements

I've been really pleased with Omni's dental sticks and skin & coat supplement. The dental sticks are easy to give & my dog enjoys them. they've helped keep his breath fresher and teeth cleaner. The skin & coat supplement has made a noticeable difference to coat shine and overall skin condition. Both products are easy to use and seem to be made with quality ingredients. Overall, they're a great addition to my dog's daily routine and I'd happily buy them again.

5 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Demi,
Thank you so much for your wonderful review. We’re delighted to hear both the Dental Sticks and our irritated skin supplements have become such valuable additions to your dog’s daily routine.

It’s fantastic to know you’ve seen improvements in breath freshness, dental health, coat shine, and skin condition. Thank you for your support and recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Always on time

Always on time, never any problems with delivery. I am always kept up to date with the process of my order. Highly recommend

31 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Davina,
Thank you for your lovely review. We’re delighted to hear your deliveries are working well and always on time and that you feel well informed throughout the ordering process.

Thank you for your recommendation and continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

So glad we tried this!

My toy poodle has been on Omni for a few weeks now and I’m honestly so impressed. He’s usually really fussy with his food, but he absolutely loves this. The biggest difference has been his digestion—he used to have quite a sensitive stomach, but it has completely sorted itself out over the last few weeks. It’s a massive relief to find something that actually agrees with him and that he clears his bowl for every day. Definitely recommend it.

5 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Albie,
Thank you so much for your wonderful review. We’re delighted to hear your Toy Poodle is loving his Omni food and that you’ve seen such a positive improvement in his digestion and sensitive stomach.

Finding a food that both agrees with them and gets an enthusiastic clean bowl can be a real challenge, so we’re thrilled Omni has been such a success.

The Omni Pet Team💛

Rated 5 out of 5 stars
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lizzy,
Thank you for your kind review. We’re delighted to hear we have made your dog happy with our quick delivery, we really appreciate your continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great range of supplements for my dog

Great range of supplements for my dog. Different options for different needs, with targeted support where required for your dog. Quick delivery and never had any issues with my orders.

5 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rebecca,
Thank you so much for your lovely review. We’re delighted to hear you value the range of supplements and targeted support options for your dog’s different needs.

It’s also great to know your orders have always arrived quickly and smoothly. We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Good results for me and my dog

My dog often left his food - kibbles - so I tried different brands. Then I saw the recommendation of Deborah on Dragons Den and thought I wd give Omni a try. Result! My dog loves it. So I then bought their teeth cleaning kit and anti-stress pills. All good!

15 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Danae,
Thank you so much for your wonderful review. We’re delighted to hear your dog loves Omni after trying different kibble brands, what a result!

It’s also great to know our Stress & Anxiety chews have been a success too. Thank you for giving Omni a try after seeing us on Dragons’ Den.

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing company

I ordered the Omni dental sticks for Rolo and he absolutely loved them. They did a great job and he enjoyed chewing them it was a win win all around. Once we saw the breath freshener we had to order it!

4 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Eloise,
Thank you so much for your lovely review. We’re delighted to hear Rolo loved our brand new Dental Sticks and that they’ve been a win-win for both enjoyment and results.

The Omni Pet Team💛

Rated 5 out of 5 stars

I love all the products I've tried from…

I love all the products I've tried from Omni, and most importantly, so does my dog. It gives me peace of mind knowing that she's getting great supplements that she actually enjoys. The delivery is always very speedy and customer service is always very helpful.

4 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Sarah,
Thank you so much for your wonderful review. We’re delighted to hear both you and your dog love the Omni products you’ve tried so far.

It’s great to know the supplements give you peace of mind, and that you’ve had positive experiences with speedy delivery and our helpful customer excellence team.

The Omni Pet Team💛

Rated 5 out of 5 stars

We love omni :)

We love omni :) our dog is fussy but she loves everything we’ve tried from them we’ve noticed such a difference in 6 months! Customer support are always on hand to help and always been fab when we’ve needed them. Highly recommend.

4 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Aimée,
Thank you so much for your lovely review. We’re delighted to hear your fussy dog has loved everything you’ve tried from Omni and that you’ve seen such a positive difference over the past 6 months.

It’s also wonderful to know our customer excellence team has been helpful whenever needed. Thank you for your recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

My dogs were leaving their food in the…

My dogs were leaving their food in the morning occasionally returning to it, often leaving it. I thought I’d try something different, protein is one of the main ingredients dogs need like us they are omnivores so I thought I’d try the vegan option I had no great expectations but I was surprised when for the past 6 weeks they ate everything. I shall now continue with it all the time they are enjoying it

3 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello William,
Thank you so much for your lovely review. We’re delighted to hear your dogs have taken so well to Omni and are now happily finishing their meals every day.

We know changing food can feel like a leap of faith, especially when expectations are uncertain, so it’s fantastic to hear the transition has been such a success. Thank you for giving Omni a try and for sharing your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

Dog loves it; we’re very happy buying it

I hate the idea of cheap and nasty meaty dog food, so went vegan for our pooch and Omni’s kibble with a wet food topper goes down very well. The dog loves it; we’re very happy buying it. Customer service is excellent, and delivery is always quick and without issue.

27 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your wonderful review. We’re delighted to hear your dog is loving our dry and wet food combination, and that it’s become such a positive part of mealtimes.

It’s also lovely to hear you've had great experiences with our customer excellence team and deliveries have been on time. Thank you for your support and for trusting Omni to help keep your pooch happy and healthy.

The Omni Pet Team💛

Rated 5 out of 5 stars

Dallas’s Dilemma

Sarah showed complete understanding of Dallas’s problem and gave good and safe guidance for her future care

2 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Phill,
Thank you so much for your kind review. We’re delighted to hear our lovely vet Sophie was able to provide understanding, reassurance, and safe guidance for Dallas’s ongoing care.

It’s wonderful to know you felt supported, and we truly appreciate you taking the time to share your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

Dog behaviour support

Had a very informative call with Nico about our Coco’s barking issues and plan to put this into practice. Helpful with a couple of health issues as well. Good support from Omni.
Gordon Jones

3 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Gordon,
Thank you for your lovely review. We’re delighted to hear your call with our in-house canine behaviourist Nico was informative and helpful, and that you now have a plan in place to support Coco with her barking issues.

It’s great to know the discussion was also helpful for some health-related concerns too. We wish you and Coco every success as you put the recommendations into practice.

The Omni Pet Team💛

Rated 5 out of 5 stars

I spoke with the behaviourist

I spoke with the behaviourist, Nico and he gave me some great advice, listened with his expert ear, was patient and understanding. This service is free and on-going, no purchase necessary! which is unbelievable. I am so grateful and have every confidence a difference will be made for my beautiful boy by following Nico's recommendations. Thank you so Much x

2 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Wendie,
Thank you so much for your wonderful review. We’re delighted to hear you found your consultation with our in-house canine behaviourist Nico so valuable and that you felt listened to, understood, and supported throughout.

Our goal is always to provide meaningful, expert guidance to help dogs and their owners, so it’s lovely to hear you left feeling confident and optimistic about the journey ahead for your beautiful boy. We’ll be sure to pass your kind words on to Nico.

The Omni Pet Team💛

Rated 5 out of 5 stars

A good service

Really friendly and helpful and appreciated the call back 🙏
Unable to remember the actual date of the call now!!

4 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Heather,
Thank you for your kind review. We’re delighted to hear you found our support friendly, helpful, and informative, and that the call back was appreciated.

Thank you for taking the time to share your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

I have a corgi that suffers during the…

I have a corgi that suffers during the spring summer months with itchy paws and watery eyes, we have been using the Itchy Skin supplements since the start of the year to give him a bit of a boost and so far he’s been his usual happy self - no more watery eyes and paw nibbling.
He has a sensitive tummy, so it’s great that they are all plant based as I don’t have to worry about meat triggers. He also loves the crunchy pocket treats and dental sticks 😋 one happy Corgi!

1 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Georgia,
Thank you so much for your wonderful review. We’re delighted to hear your Corgi has been enjoying relief from his itchy paws and watery eyes, and that the Irritated Skin supplements have helped him stay happy and comfortable through the allergy season.

It’s also lovely to hear he enjoys our brand new Snack Pocket treats and Dental Sticks too, one very happy Corgi indeed! 🐾

The Omni Pet Team💛

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look