At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
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Review summary
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Reviews shaping this summary
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
Company replied
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
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I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Help financially for Omega XL
The associate I chatted with, Michelle was able to help me by offering a discount to help me out on the Omega XL and the Sleep XL products. She was very kind and I appreciate everything she was able to offer me to help.
14 April 2026
Reply from OmegaXL
Hi Trixie! Thank you so much for sharing your experience. It’s wonderful to hear that Michelle was able to help you with both Omega XL and Sleep XL, and that her kindness made a difference for you. We truly appreciate your 5‑star review and are glad you felt supported throughout the process. If there’s ever anything more you need, we’re always here to help.
Michele was very helpful and made me…
Michele was very helpful and made me feel good about my decision.
14 April 2026
Reply from OmegaXL
Hi Shealia! Thank you for sharing this review. It’s wonderful to hear that Michele was helpful and made you feel confident in your decision. We appreciate the 4‑star rating, and we’re always striving to deliver a 5‑star experience. If there’s anything we can do to make your next interaction even better, we’d love to know.
good response
14 April 2026
Reply from OmegaXL
Hi Carol! Thank you so much for your 5‑star review! We’re thrilled to know you had such a positive experience. Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Customer Service
The help I received from Michelle was OUTSTANDING! I do hope that anyone who has a question or problem is as lucky as I was to get such wonderful customer service!
14 April 2026
Reply from OmegaXL
Hi Joan! Thank you for your kind words! We’re delighted to hear that Michelle provided you with outstanding support. We’ll be sure to share your feedback with her—it means a lot to our team. We’re so glad your experience was positive, and we’re always here to provide the same level of care whenever you need assistance.
Reply from OmegaXL
Hi Julie! Thank you so much for sharing your feedback! We're thrilled to hear that the product is working great for you and that managing your subscription has been easy. Your experience means a lot to us, and we’re glad everything has been smooth and convenient.
The customer service representative
The customer service representative, Michelle was very pleasant and understanding of my circumstances and came up with a solution.
13 April 2026
Reply from OmegaXL
Hi Beverly! Thank you so much for sharing your experience! We’re delighted to hear that Michelle was able to provide such pleasant and understanding support, and that she helped find a solution that worked for you. We’ll be sure to pass along your kind words to her—it means a lot to our team to know we’ve made a positive difference. We truly appreciate your feedback and look forward to continuing to serve you.
Every single review is about customer…
Every single review is about customer service.
The product sucks.
Take fish oil its cheaper and does the same.
1 February 2026
Unprompted review
Reply from OmegaXL
Hi Joanna! Thank you for sharing your feedback. We’re truly sorry to hear that our product did not meet your expectations. While many customers appreciate the benefits it provides, we understand it may not be the right fit for everyone. We value your honesty. If you’d like to discuss your concerns further or explore alternatives that might better suit your needs, please reach out to our support team—we’d be glad to help.
Reply from OmegaXL
Hi Bev! Thank you for the 5‑star review! We’re glad everything went smoothly for you.
Stephany is very efficient and was able…
Stephany is very efficient and was able to help me right away. Her service and help are exemplary.
9 April 2026
Reply from OmegaXL
Hi Francine! Thank you so much for your kind words! We’re thrilled to hear that Stephany was able to assist you right away. We truly appreciate your feedback and your 5‑star review.
Made it easy to change order date
Made it easy to change order date. Quick and convenient . Very pleasant customer service. Thanks
8 April 2026
Reply from OmegaXL
Hi William! Thank you so much for your review! We’re glad to hear that updating your order was quick and convenient, and that our customer service team made the experience pleasant. We truly appreciate your feedback and are always here if you need anything.
Customer service
The customer service representative answered my question quickly and courteously. I have used the Omega XL for a few years and it helps my joints so I can move better.
7 April 2026
Reply from OmegaXL
Hi! Thank you so much for your feedback. We’re glad to hear our customer service team was able to assist you quickly and courteously. It’s wonderful to know that Omega XL has been helping your joints and supporting your mobility.
I had a very Helpful talk with Michelle
7 April 2026
Reply from OmegaXL
Hi Tammie! Thank you for sharing that. We're glad to hear your conversation with Michelle was very helpful.
Customer service
Stephany was a great help with my account she was courteous and professional
6 April 2026
Reply from OmegaXL
Hello! Thank you so much for your kind words. We’re thrilled to hear Stephany provided such courteous and professional support. We’re always here if you need anything else.
Reply from OmegaXL
Hi David. Thank you so much for the 5‑star review. We are glad to hear the agent was able to assist you quickly. We appreciate your feedback and look forward to helping you again.
Reply from OmegaXL
Hello Stacy. Thank you for your wonderful review. We’re glad our team was able to assist you and truly appreciate your positive feedback.
Reply from OmegaXL
Hi Karen. We’re thrilled to hear that Omega XL is working well for you. Your experience means a lot to us, and we’re grateful you took the time to share it. We’re here whenever you need us.
Reply from OmegaXL
Hello, Stephanie! Thank you so much for the 5‑star review! We’re thrilled to hear you love the product and that changing your shipping date has been easy and convenient. We appreciate you being part of our community!
Mike was kind respectful and was able…
Mike was kind respectful and was able to resolve my issues.
31 March 2026
Reply from OmegaXL
Hi! Thank you for sharing your experience! We’re glad to hear Mike was kind, respectful, and able to resolve your issue. We appreciate your feedback and are always here if you need anything else.
Reply from OmegaXL
Hello, Sam! Thank you so much for the 5‑star review! We’re thrilled to hear Michelle was helpful and informative. We appreciate you taking the time to share your experience.
Michelle listen and understood my…
Michelle listen and understood my concern. She provided a great option to help with the issue I was having.
30 March 2026
Reply from OmegaXL
Hello! Thank you for sharing your experience! We’re glad to hear Michelle listened to your concerns and was able to offer a helpful solution. We appreciate your feedback and are always here if you need anything else.
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