OmegaXL Reviews 402

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, understanding, and pleasant demeanor, often highlighting exceptional customer service. Many people appreciate the personalized approach and the efficiency of the service provided, noting quick responses and an easy overall experience. However, some customers also noted issues with the product itself, finding it ineffective for pain reduction or questioning its advertised claims. A few other people also felt that the subscription model was unclear or difficult to cancel, leading to frustration and unexpected charges.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising helpful and efficient representatives who... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being patient,... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the product, citing significant pain... See more

Subscription

Users describe ambiguous interactions with subscription services. While some customers found it easy to... See more

Service

Clients share positive opinions on service. Many reviewers highlight the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more

Company replied

Rated 5 out of 5 stars

They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more

Company replied

Rated 5 out of 5 stars

DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more

Company replied

Rated 5 out of 5 stars

I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Help financially for Omega XL

The associate I chatted with, Michelle was able to help me by offering a discount to help me out on the Omega XL and the Sleep XL products. She was very kind and I appreciate everything she was able to offer me to help.

14 April 2026
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Reply from OmegaXL

Hi Trixie! Thank you so much for sharing your experience. It’s wonderful to hear that Michelle was able to help you with both Omega XL and Sleep XL, and that her kindness made a difference for you. We truly appreciate your 5‑star review and are glad you felt supported throughout the process. If there’s ever anything more you need, we’re always here to help.

Rated 4 out of 5 stars

Michele was very helpful and made me…

Michele was very helpful and made me feel good about my decision.

14 April 2026
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Reply from OmegaXL

Hi Shealia! Thank you for sharing this review. It’s wonderful to hear that Michele was helpful and made you feel confident in your decision. We appreciate the 4‑star rating, and we’re always striving to deliver a 5‑star experience. If there’s anything we can do to make your next interaction even better, we’d love to know.

Rated 5 out of 5 stars

good response

14 April 2026
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Reply from OmegaXL

Hi Carol! Thank you so much for your 5‑star review! We’re thrilled to know you had such a positive experience. Your support means a lot to us, and we look forward to continuing to provide you with excellent service.

Rated 5 out of 5 stars

Customer Service

The help I received from Michelle was OUTSTANDING! I do hope that anyone who has a question or problem is as lucky as I was to get such wonderful customer service!

14 April 2026
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Reply from OmegaXL

Hi Joan! Thank you for your kind words! We’re delighted to hear that Michelle provided you with outstanding support. We’ll be sure to share your feedback with her—it means a lot to our team. We’re so glad your experience was positive, and we’re always here to provide the same level of care whenever you need assistance.

Rated 5 out of 5 stars

Easy to change subscription

Easy to change subscription. Product works great!

6 April 2026
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Reply from OmegaXL

Hi Julie! Thank you so much for sharing your feedback! We're thrilled to hear that the product is working great for you and that managing your subscription has been easy. Your experience means a lot to us, and we’re glad everything has been smooth and convenient.

Rated 5 out of 5 stars

The customer service representative

The customer service representative, Michelle was very pleasant and understanding of my circumstances and came up with a solution.

13 April 2026
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Reply from OmegaXL

Hi Beverly! Thank you so much for sharing your experience! We’re delighted to hear that Michelle was able to provide such pleasant and understanding support, and that she helped find a solution that worked for you. We’ll be sure to pass along your kind words to her—it means a lot to our team to know we’ve made a positive difference. We truly appreciate your feedback and look forward to continuing to serve you.

Rated 1 out of 5 stars

Every single review is about customer…

Every single review is about customer service.
The product sucks.
Take fish oil its cheaper and does the same.

1 February 2026
Unprompted review
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Reply from OmegaXL

Hi Joanna! Thank you for sharing your feedback. We’re truly sorry to hear that our product did not meet your expectations. While many customers appreciate the benefits it provides, we understand it may not be the right fit for everyone. We value your honesty. If you’d like to discuss your concerns further or explore alternatives that might better suit your needs, please reach out to our support team—we’d be glad to help.

Rated 5 out of 5 stars

No problems

No problems

9 April 2026
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Reply from OmegaXL

Hi Bev! Thank you for the 5‑star review! We’re glad everything went smoothly for you.

Rated 5 out of 5 stars

Stephany is very efficient and was able…

Stephany is very efficient and was able to help me right away. Her service and help are exemplary.

9 April 2026
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Reply from OmegaXL

Hi Francine! Thank you so much for your kind words! We’re thrilled to hear that Stephany was able to assist you right away. We truly appreciate your feedback and your 5‑star review.

Rated 5 out of 5 stars

Made it easy to change order date

Made it easy to change order date. Quick and convenient . Very pleasant customer service. Thanks

8 April 2026
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Reply from OmegaXL

Hi William! Thank you so much for your review! We’re glad to hear that updating your order was quick and convenient, and that our customer service team made the experience pleasant. We truly appreciate your feedback and are always here if you need anything.

Rated 5 out of 5 stars

Customer service

The customer service representative answered my question quickly and courteously. I have used the Omega XL for a few years and it helps my joints so I can move better.

7 April 2026
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Reply from OmegaXL

Hi! Thank you so much for your feedback. We’re glad to hear our customer service team was able to assist you quickly and courteously. It’s wonderful to know that Omega XL has been helping your joints and supporting your mobility.

Rated 5 out of 5 stars

Customer service

Stephany was a great help with my account she was courteous and professional

6 April 2026
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Reply from OmegaXL

Hello! Thank you so much for your kind words. We’re thrilled to hear Stephany provided such courteous and professional support. We’re always here if you need anything else.

Rated 5 out of 5 stars

Great service.

The agent did as I requested very quickly.

6 April 2026
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Reply from OmegaXL

Hi David. Thank you so much for the 5‑star review. We are glad to hear the agent was able to assist you quickly. We appreciate your feedback and look forward to helping you again.

Rated 5 out of 5 stars

They were really helpful

They were really helpful

2 April 2026
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Reply from OmegaXL

Hello Stacy. Thank you for your wonderful review. We’re glad our team was able to assist you and truly appreciate your positive feedback.

Rated 5 out of 5 stars

Because the Omega XL works for me

Because the Omega XL works for me

31 March 2026
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Reply from OmegaXL

Hi Karen. We’re thrilled to hear that Omega XL is working well for you. Your experience means a lot to us, and we’re grateful you took the time to share it. We’re here whenever you need us.

Rated 5 out of 5 stars

Love the product

Love the product. Easy to change shipping date which means a ton!

31 March 2026
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Reply from OmegaXL

Hello, Stephanie! Thank you so much for the 5‑star review! We’re thrilled to hear you love the product and that changing your shipping date has been easy and convenient. We appreciate you being part of our community!

Rated 5 out of 5 stars

Mike was kind respectful and was able…

Mike was kind respectful and was able to resolve my issues.

31 March 2026
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Reply from OmegaXL

Hi! Thank you for sharing your experience! We’re glad to hear Mike was kind, respectful, and able to resolve your issue. We appreciate your feedback and are always here if you need anything else.

Rated 5 out of 5 stars

Michelle was very helpful and…

Michelle was very helpful and informative!

30 March 2026
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Reply from OmegaXL

Hello, Sam! Thank you so much for the 5‑star review! We’re thrilled to hear Michelle was helpful and informative. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Michelle listen and understood my…

Michelle listen and understood my concern. She provided a great option to help with the issue I was having.

30 March 2026
OmegaXL logo

Reply from OmegaXL

Hello! Thank you for sharing your experience! We’re glad to hear Michelle listened to your concerns and was able to offer a helpful solution. We appreciate your feedback and are always here if you need anything else.

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