Olivia's Reviews 

4,078
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of products, finding them to be exactly as described and pictured on the user-friendly website. Many appreciate the extensive range of items available, and the ordering process is frequently highlighted as easy, straightforward, and efficient. However, some people mentioned issues with delivery, including products arriving damaged due to inadequate packaging or transit. Others reported problems with scheduling, unexpected additional costs, or delays and poor communication regarding dates. A few customers also expressed dissatisfaction with the return process, citing inflexibility or high return costs.

What people talk about most

Product

Users describe positive interactions with product, often praising the style, quality, and unique design of... See more

Quality

Consumers generally express satisfaction with product quality, often praising the style and overall... See more

Order

Customers consistently note positive experiences with order, praising the quick and easy ordering process,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and reliable... See more

Website

Customers generally express satisfaction with the website, highlighting its ease of use, clear navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more

Company replied

Rated 5 out of 5 stars

The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my n... See more

Company replied

Rated 5 out of 5 stars

Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss. Shout out to Lauren for resolvin... See more

Company replied

Rated 5 out of 5 stars

With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and met... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Sofa Store

About Olivia's

Written by the company


Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.

At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life now

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,078)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication, and prompt delivery.
Highly recommend.

14 February 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Thank you so much for your review Brian, it's great to hear about your positive experience.

Rated 5 out of 5 stars

Ordering from Olivia’s was effortless

Ordering from Olivia’s was effortless, with the support and speed you need when purchasing substantial furniture pieces for your home. Rather than just making a sale, Lauren provides constructive advice on what might be the best fit. The process from ordering to delivery was quick and reliable.

30 December 2025
Unprompted review
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Reply from Olivia's

What a lovely review - thank you much for taking the time to leave feedback and we'll be sure to pass on your kind words to Lauren!

Rated 5 out of 5 stars

Always 5*

I deal with Olivia's on a fairly regular basis. Libby is always a pleasure to deal with. Efficient, knowledgeable, friendly. Couldn't ask for more from a supplier. :)

10 February 2026
Unprompted review
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Reply from Olivia's

Thank you for the 5* review. Libby is a valued member of the team and it's so nice for her to be acknowledged.

Rated 5 out of 5 stars

Lotte was amazing made it all very easy…

Lotte was amazing made it all very easy to order can’t wait to receive my order x

7 February 2026
Unprompted review
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Reply from Olivia's

Thank you so much for taking the time to leave us and Lotte a review. We can't wait for you to receive your order too!

Rated 5 out of 5 stars

Lotte Woodbury and the team at Olivias are simply brilliant

Lotte Woodbury and the team at Olivias are simply brilliant. Fast to react and quality product. They've never once let us down.

3 February 2026
Unprompted review
Olivia's logo

Reply from Olivia's

What a lovely review, thanks so much for taking the time to share your feedback and please know that it means the world to us. Lotte is a key member of the Trade Team and we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Great service and stunning furniture

Great service and stunning furniture! I’m in love with the two side tables we purchased from Olivia’s for my home and my dental practice. They are beautiful and we have had so many compliments about them. Would highly recommend for all your home furnishing needs!

8 January 2026
Unprompted review
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Reply from Olivia's

Thank you so much for the 5-star review! We really appreciate your support. ⭐️

Rated 3 out of 5 stars

Issue with dining table

Less than one month after buying a £500+ dining table, we noticed the veneer coating is bubbling and lifting. We raised this with Olivia’s and they said they were discussing with the manufacturer. It took just over a week to get a response and when they did reply, they said that there is nothing they could do as the table looked dented not bubbled. I then left a bad review, to which they asked me to send more photos. I provided more evidence of the damage and they resolved this very quickly, agreeing it was a manufacturing fault and offering a full refund or replacement. It was unfortunate they did not believe me initially but they did put this right and the issue has now been resolved.

3 February 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Thank you for taking the time to share your feedback. We recognise that this review relates to the same order and concern raised previously, and we’re sorry for the frustration this situation has caused.

As shared in our earlier response, our team reviewed the images provided as part of our assessment process. Based on those images, we weren’t able to see bubbling to the tabletop surface; what was visible appeared to be a dent.

We absolutely want to ensure the matter is reviewed fairly. If additional images can be provided that clearly demonstrate bubbling to the surface, we would of course be happy to reassess the situation and review the outcome.

We’re sorry again for the disappointment caused and encourage you to contact us directly

Rated 5 out of 5 stars

Excellent choices available

Great selection to choose from and site was easy to navigate. As a first time customer was delighted to receive the offer of £25 off my order.

25 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

We’re delighted to hear you had a great experience. Thank you!

Rated 5 out of 5 stars

Exceeds expectations in every way

Exceeds expectations in every way. Item as described and shown on website. Fast and efficient service. Delivered well within time frame.

29 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Thank you for the fantastic 5-star review!

Rated 5 out of 5 stars

I am pleased to have found this website…

I am pleased to have found this website which, although I have not yet received the products, appears to sell good quality products. I thought the choice was excellent. The descriptions of mirrors were very good as they included the type of fixings on the back. The type of fixings and locations on the back of a mirror are important to know for a bathroom mirror which will be hung over a sink so pipework can be avoided.

26 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Thanks for the great review and your support.

Rated 5 out of 5 stars

Great customer experience

Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss.

Shout out to Lauren for resolving so effortlessly - Make sure you Manager see this " Did I hear performance bonus" !

25 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Thank you for the 5-star rating—we’re really grateful for your support. Lauren is a valued member of the team and we'll be sure to pass this on to her manager!

Rated 4 out of 5 stars

Smooth process

Smooth process

21 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

We’re so glad you had a great experience—thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Some beautiful products on the website

Some beautiful products on the website, I found the mirror I ordered in a show home so I’m hoping it’s the same one as it’s divine if it is. Looking forward to receiving my order

24 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Your support helps us more than you know—thank you!

Rated 1 out of 5 stars

Risky retailer

Really bad experience ordering a mirror - ordered in November 2025 for a January delivery which wasn't ideal to begin with. Delivery date came & went. Really difficult process tracking the order only to find out after contacting them that they've pushed back delivery again without informing me. Given over a lot of money, not sure if I will actually receive my item. Risky retailer.

19 January 2026
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Kate,

Thank you for bringing this to our attention.

Unfortunately, the manufacturer has advised that the pre-order date for this item has been delayed. We completely understand that this is not ideal and sincerely appreciate your patience and understanding.

The original restock date was expected to be 14/01; however, this has now been extended to 22/02. This delay may be due to a number of factors outside of our control. Please rest assured that the mirror will be dispatched at the earliest available opportunity once it becomes available.

We are actively monitoring this for you, and if you have any further questions or concerns in the meantime, please don’t hesitate to reach out.

Olivia's

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