Oliver Sweeney Reviews 1,542

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including shoes, boots, and clothing, often highlighting their durability and stylish design. Many people appreciate the top-tier customer service, describing it as first-class, helpful, and efficient in resolving issues. The ordering and delivery processes are frequently noted for being straightforward, swift, and well-packaged. However, some people were dissatisfied with specific product issues, such as certain shoes not being breathable or wearing out quickly, and some clothing items having inconsistent sizing or material composition. A few customers also reported issues with customer service regarding product defects or repair inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, durability,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the first-class... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful and professional... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality leather boots and fantastic that they come in UK size men's 13. There are fewer and fewer manufacturers offering sizes over UK12. The side zip makes it so much quicker to put on/tak... See more

Rated 5 out of 5 stars

I emailed Sarah about a return that had not been processed. She replied within minutes, initiated my refund and advised that they had not yet received the shoes but that the issue was with their carr... See more

Rated 5 out of 5 stars

I started my Sweeney journey back in 1997 roughly when they were launching in Harvey Nicholls and I ordered a pair of black samples. Ever since, any time I want or need shoes I have never been disappo... See more

Rated 5 out of 5 stars

I've only ever bought shoes & boots from Oliver Sweeney. Every time I've bought a pair , the quality has been excellent, the customer service is first class. Delivery is always either as stated... See more


Company details

  1. Men's Clothing Store
  2. Boot Store
  3. Clothing Store
  4. Outerwear Store
  5. Shoe Store

Written by the company

Shop the Oliver Sweeney collection. Menswear: designer shoes, boots and clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Oliver Sweeney make beautiful Shoes.

Beautiful shoes arrived and were even nicer than anticipated. These shoes are not the cheapest, but the maxim that you get what you pay for certainly applies here, and who wants cheap shoes that will do your feet no good whatsoever. These are the best footwear I have ever had and are a buzz to wear on a special occasion. I also have another pair of Oliver Sweeney shoes that are 16 years old, I don't wear them daily, but they still last amazingly well. I have 4 pairs, purchased over many years, and all are still lovely. Treat yourself, you will be very pleased when they arrive!

10 November 2025
Rated 5 out of 5 stars

Quality, just total quality!

Over the years I’ve bought everything from shoes, boots, jumpers, jackets and even a wallet. Oliver Sweeney’s quality is just top drawer. The shoes & boots have always been extremely comfortable & hard wearing. The clothes are beautifully made, and look great. I will continue to buy from OS.

6 November 2025
Rated 5 out of 5 stars

Excellent quality leather boots AND in rare to find UK size 13

Excellent quality leather boots and fantastic that they come in UK size men's 13. There are fewer and fewer manufacturers offering sizes over UK12. The side zip makes it so much quicker to put on/take off these boots rather than having to tie the laces each time. On-line ordering was straight forward and the boots arrived promptly. Fair price for leather boots too.

15 October 2025
Rated 5 out of 5 stars

Sarah was a star

There was a problem with the initial delivery and address , however Sarah over a couple of days resolved the matter very efficiently and restored my faith in the brand

21 October 2025
Unprompted review
Rated 5 out of 5 stars

The Oliver Sweeney (OS) 60/70’s Defeza…

The Oliver Sweeney (OS) 60/70’s Defeza Grey Calf Leather trainer ankle boots are a decent design, I am a UK mens size 11, but the 10.5 is perfect👌fit, they are a decent design too. I was grateful for OS to take them back, and apply extra lacquer to the logo within the gum sole, without a fuss. I doubt I’ll wear them, I’ll most likely just look at them. 🤣 10/10

2 October 2025

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