Oliver Bonas Reviews 

1,386
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to use, frequently appreciating the broad selection of gifts, fashionable clothing, and lovely decorative accessories. Many people mention that orders arrive promptly, with shoppers praising the careful packaging and secure shipping processes. Shoppers often share very positive remarks about exceptionally helpful staff members when visiting physical retail stores. Some reviewers were not happy with frustrating delivery delays caused by external courier services struggling to locate addresses. Customers also noted instances of poor product quality, items arriving damaged, and extreme difficulties reaching customer support for assistance.

What people talk about most

Product

Reviewers mention mixed feedback about product quality and delivery, with many customers expressing delight... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among buyers.... See more

Order

Consumers find order experiences to be sharply divided, with many praising the easy website navigation, quick... See more

Quality

People report ambiguous experiences with quality, as many customers are delighted by beautifully made and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more

Company replied

Rated 3 out of 5 stars

Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday A... See more

Rated 5 out of 5 stars

I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was ke... See more

Company replied

Rated 5 out of 5 stars

Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Furniture Store
  3. Handbags Shop
  4. Jewelry Store
  5. Mirror Shop
  6. Women's Clothing Store

Information provided by various external sources

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,386)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Great website, nice welcome offer and beautiful products. Delivery was fast to Jersey and the items beautifully packed. Very impressed!

30 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

new store in Lakeside

Shopped at the new store in Lakeside, Thurrock. Staff were all fabulous and knowledgable. Store looked great, well merchandise with a lovely selection of Oliver Bonas products.

6 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Our store will appreciate this feedback, we'll make sure to pass it on. Team OB.

Rated 1 out of 5 stars

I am still awaiting delivery of these…

I am still awaiting delivery of these items

29 August 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Carol,
We're sorry to hear that you're still waiting on your delivery, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 2 out of 5 stars

Not delivered safely

The evri delivery left on my doorstep on a busy road, late on a Friday night (22.45) without attempting to ring the bell and actually deliver in person. The parcel is now missing and raised with evri

4 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Jennifer,
We're sorry to hear that your order has not arrived safely with you, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 1 out of 5 stars

Very poor

Very poor, paid for next day delivery ordered before midday and the order came 48 hours later. Paid extra for next day delivery so won’t be using again

2 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi there,
We're sorry to hear that your order did not arrive under next day delivery, this is frustrating & not the level of service we want for our customers at all.
Thank you for your review, we will make sure to pass some feedback onto the courier about this.
Thanks,
Team OB

Rated 5 out of 5 stars

Very expensive but unquestionable quality

I normally shop on TikTok but my daughter took me into a bonas store on my birthday to “restyle” me lol. She’s caused me a big problem now. I could have spent hours in there. The clothes are very expensive but the quality is unquestionable. I have my first OB outfit but it’ll be a while before I can afford to visit again . Something to look forward to.

1 September 2026
Unprompted review
Rated 3 out of 5 stars

Product and service from Olivia Bonas…

Product and service from Olivia Bonas was great but unfortunately you use Evri to deliver your parcels I literally had to find my parcel by knocking on doors found it in a porch on the other side of the road 6 houses down please use a better delivery service

3 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Simon,
We're sorry to hear about your delivery experience, this is frustrating & should not have happened. This is not the level of service we want for our customers at all.
Please be assured that we will be passing on this feedback to our courier, thank you for bringing this to our attention.
Thanks,
Team OB

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish, plus the packing was superb especially as it was a glass vase. Will certainly shop again with Oliver Bonas online fabulous.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Well I had the option to pay for next…

Well I had the option to pay for next day delivery, if this was not something you could fulfill then the option to select and pay more for delivery should not be made available. 3 days later still awaiting my order. Not a happy customer experience

7 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Heidi,
We're sorry to hear that your order has not arrived under next day delivery, this is frustrating & should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 5 out of 5 stars

Excellent

Excellent - Easy to order and came so quickly - good price. Will definitely order again at some point.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Sadly delayed and broken although…

Sadly delayed and broken although customer service tried to help

4 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Deborah,
We're sorry to hear that your order is delayed & something arrived broken, this is frustrating & should not have happened.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB

Rated 5 out of 5 stars

Beautiful mirror

Beautiful mirror! It arrived quickly and complements everything in my bedroom perfectly. It looks incredibly elegant and far more expensive than it actually was. I’m absolutely delighted with it.

6 September 2026
Unprompted review

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