Old Bank House Chocolate Shop Reviews 

246
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers express deep appreciation for the traditional chocolate shop and its wide selection of delicious products. Patrons frequently praise the exceptional quality, creamy texture, and wonderful flavors of the sweets, noting that everything always arrives securely packaged in pristine condition ready to be enjoyed. However, some customers also noted that online shipments can occasionally take a little while to arrive or require planning ahead due to temporary production schedules. Buyers consistently appreciate the reliable postal delivery service and express strong enthusiasm to continue purchasing these wonderful sweet treats frequently for both gifts and personal enjoyment.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the delicious chocolates, creamy... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the delicious... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction with rapid... See more

Order

Customers had positive experiences with order, noting that the process is super easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their chocolates are so good. My current favourites are the dipped flakes (as for many of the other reviewers) and the salted caramel cups. Plenty of chocolate to go with the caramel. Gorgeous. Del... See more

Rated 5 out of 5 stars

After visiting the Ambleside shop while on holiday in June my husband loved the marzipan logs so I ordered more. Lovely friendly couple run the shop. We bought a big chocolate dinosaur for our 4 year... See more

Rated 5 out of 5 stars

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favour... See more

Rated 5 out of 5 stars

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as... See more


Company details

  1. Chocolate Shop

Written by the company

Handmade Chocolates & Truffles in the Lake District Family Business (Farran family & co.) Shop location: Lake Road, Ambleside Online shop @ www.oldbankchocolates.co.uk Old Bank House Chocolate Shop was founded by owners Mark & Michelle Farran 30 years ago, transforming what was formerly the town of Ambleside’s old District Bank into a luxury confectionary shop in 1992.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(246)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great chocolate

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favourite dipped flakes weren't sold out! May have ordered an extra 3 pack of flakes for the order person as a treat! Nobody will find out! 😂

24 November 2025
Rated 5 out of 5 stars

First Time Customer

I had never ordered from the Old Bank House Chocolate Shop before. So I felt apprehensive about buying online but my husband’s birthday was coming up. The reviews were good. They did not disappoint!
The chocolate covered mallows were generously covered (I did order both milk & dark choc!) Delicious with both pink and white mallows! My husband loved the dark chocolate rose creams and violet creams….the best he’s tasted!! I have to admit to also ordering their strawberry chocolate buttons for myself. They were smaller than my usual go to but were divine with more in the bag….so good they didn’t last long. I had thought they would look good on cup cakes but they were gone before that happened!
I have to say everything was well packaged and carefully packed in the box to arrive perfectly. Just order in plenty of time as it’s a small, busy business and delivery took about 7-10 days.

9 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look