OK Living Reviews 

Got the package pretty fast but instructions were very poor and the lights that I payed extra to get with the mirror didnt even come! It says it is on its way but its been over a month since the makeuptable arrived and the lights are still nowhere to be found!

AVOID THIS COMPANY!!!!
Ordered a coffee table and was sent a completely different model. I am awaiting collection and have no idea when or how to get a refund as they haven't responded. Please don't part with your hard earned cash to this rogue company.

Well I really wish I had read the reviews before I bought from this company...
Ordered a shoe storage cabinet early December, never arrived. I'd never even got a receipt or tracking details so contacted them, no reply. Had to open a PayPal case, they finally replied and sent another one out. Arrived broken....Two pieces snapped straight down the middle. Emailed 4 times and had no reply whatsoever so I am taking to here to see if I get a response and if not my next step will be trading standards.
£125 of broken flatpack in a box in my living room. Brilliant.

Edit: In response to their reply to my review, I have not had one response to any of my emails. If they are responding then the emails are not getting through and they need to check on this.
I recieved a package a few days after leaving this review with the other half of the order which I didn't even realise was missing! But still no replacement for the broken pieces so I still cannot assemble the item. I'm waiting to see if it turns up. I have emailed them again to check the amount of shipments sent out, but no surprise, they haven't replied!

I am very happy with the purchase of this desk. Meets all my expectations. I was looking for a piece of furniture where I could create jewelry. I needed a tabletop at the right height, I wanted the tabletop to be long. And that's what this desk is like. The color is beautiful, the design is modern.

If I could possibly give this company 0 stars, I would!
Customer service is dreadful - No one replies, and if they do, it takes about a week for a response, MINIMUM!!
No phone number to contact them.
I have ordered a dressing table on the 17th January which STILL hasn't arrived (we are now on the 5th February). Apparently it got lost so they have sent me a second one which appears to have also magically disappeared!!

I asked for a refund and have been refused one so I am now having to escalate with paypal to get my money back. Thank goodness i actually purchased through paypal or i imagine I would not only never see my item, I wouldn't be getting my money back either.

Joke of a company - DO NOT ORDER FROM HERE!!!

I strongly advise against doing business with this subpar company. I am currently trying to resolve an issue with their customer service regarding a missing shelf that I ordered. The tracking information shows that it was delivered, but I never received it at the provided shipping address. Despite multiple requests for confirmation of the delivery address and proof of delivery, I have only received the same tracking information that I already have access to. The customer service seems to be handled by inexperienced individuals who don't fully read the customer's inquiries before responding. In conclusion, I have paid for the product but have not received it, and the customer service is unhelpful and fails to meet basic standards.

If I could give this company 0 stars, I would!! BE AWARE OF ORDERING FROM THIS WEBSITE!! I payed 366£ for the sherry makeup table and only received the led lights and a few parts of the table. I’ve been waiting for almost 3 weeks now and decided to require back a refund since this whole experience has been HORRIBLE. Not only did my planned refurbishment of the bedroom get postponed due to me waiting patiently for the items, the company is now refusing to pay me back a refund as I threw away the one part of the parcel that I received as it was laying around for WEEKS causing a mess. They are promoting 100% customer guarantee on the website but this is far from true. I want a full refund back and I’m writing here due to that the customer service is terrible and take several days to respond.

Delivery was meant to be 1-2 weeks. It’s now the end of week 3 and I have only received 2 parts of my sons bed. Still awaiting the frame. The delivery status doesn’t seem to change. I have emailed and tried calling to see where it is and when it may be delivered as I want to make sure I am home for the delivery, but I do not get a response! Your lack of communication is terrible!
When the drawers arrived the box was damaged and parts inside were effected by this. But I figured as it’s the drawers you won’t see them, still shouldn’t expect damages items when paying for something brand new!! My husband put them together the quality is shocking. The wood has snapped in places and flimsy. I am praying the frame is sturdy, when and if it arrives!!! I am not happy at all!!!

Save yourself the grief and AVOID buying from this company!!!

Ordered a treehouse bed for my little girl but only half the order has arrived. I've emailed and emailed but no response. There's no phone number to call.

Little one is devastated as she was so excited about getting her new bed. Now we have no bed, a very upset little girl and are £440 out of pocket with a box of useless pieces.

Seriously, just don't take the risk and buy elsewhere.

Great company wouldn’t hesitate to buy from them again

Please reapond to my wmails and collect my item.Its been one month i am waiting for return but it has not been collected nd no one do respond as well ,they just rrescheduled yo next week.worst customer service

Please respond to my emails and request for collection. You have sent me the wrong items, also half the items. I have set 2 collection /return dates one was 20/12/2022 and the second was 03/01/2023. NO ONE HAS COME TO COLLECT!! this has been a frustrating process. Order number is 153544

Please reply to my emails. I have the wrong item and desperately need to sort this out. My order number is 163645 . Natalie Devereux Please, please respond. It is very frustrating not being able to call and having no order confirmation, no delivery information and no reply to emails. Thank you.

I ordered a kitchen and received with delay of +2 weeks (4 weeks in total). When received, we found an item really dirty and scratched.
The quality is really not good based on what they are mentioning in there website.
The long cabinet of oven is swaying, not stable and scary to deal with.
Contacting the sales was a very disappointing experience as they don't respond back when they don't like to.
They suggested a remboursement of 15 Euro, which is completely ridiculous.
I hope someone catch up from this comment and correct things.
If not, I will absolutely avoid next time and certainty won't recommend.
Order number: 153677

Read the reviews at first and wasn’t impressed. Decided to purchase anyway. Came in about 2 weeks (not bad) and came completely unassembled (which I can’t really complain about considering it cost nothing to deliver). Instructions weren’t the best but good enough and i’ve got myself a good table. Overall pretty happy 👌 Not sure why people are complaining about a few scratches however when that’s to expect when your not paying the usual amount😂 I’d like to add I paid about 50% less on this website then I would elsewhere for the same product 👍🏻 very happy infact

I ordered a bookcase for my son. Within completing the order I realised it was the incorrect address. Emailed straight away and was told they couldn’t guarantee it would be delivered to correct address! Constantly phoning to get a German answerphone. Complained and emailed at least 5 times and still no answer!! It cost me £85 and no idea where or if I will receive it!

I did order small corner pc table on beginning November which.
On website show that is in stock and should be dispatch with 1-3 days. Now is 1and half month gone and still not delivered.
I did contact the company couple times and the only answer was that I have to waite to get the product, they even didn't let me cancel the order to get money back.
So I DONT RECOMENDING THIS COMPANY
I can proof with delivered emails

Mrs. Sabina
you don't refund money to customers?? because I don't understand why should I wait?

I don't understand why are you writing to me like that
please enter your email
so i will send you my sent messages, there are a few already
If you write that I do not reply to messages
you know my address as well as the situation but you still write me to wait but for what??

you don't understand my situation

no furniture, no money

By far the worst company I have dealt with in years. They are shameful in their approach to dealing with customers.
I have so far received 3 damaged sinks, it takes dozens of emails with them to get them to deal with the issue. They make out they don't understand you. They will not collect the damaged sinks and said they would provide a payment for me to dispose of them, they have not done this. Eventually I said I did not want to receive another sink I wanted a full refund and for them to collect the damaged sinks. First they said they would collect them now they're saying it costs them too much and will pay for me to. They haven't done this. They did send money for me to dispose of the first sink but have now taken that money off of the full refund I am entitled to. So I am stuck with 3 sinks I have to pay to dispose of.
They are a shambolic, unprofessional and dishonest company. I would never recommend anyone use this company. DO NOT BUY FROM THIS COMPANY!

BEWARE !!
Please read.
The websites they’re on are being investigated and eBay and PayPal have stopped supporting them as they claim 20% uk vat but are NOT registered for vat in the uk ! Of course this is totally illegal. Be warned you may not get your order !!