OK Living Reviews 

We ordered a sink (composite granite ) and after a few weeks wait it turned up. We inspected it and it was fine. No marks nothing. I admit you don’t here much from them apart from emails telling you it’s despatched etc but otherwise it was fine
Item delivered intact

Don’t order from here!

I placed an order which I had to return in March. They can’t commit to a collection date, won’t refund the money and I get the same response, ‘we are sorry about the inconvenience caused, and will be in contact’. And then nothing happens- I have tried 3 separate dates for collection and nothing happens. Don’t waste your money or time with this company. Customer service is non-existent and any sort of issue can’t be resolved as they don’t action anything.
With the cost of living crisis as it is, go to a reputable place, where you can actually speak to someone or at least get some form of action! It’s been almost 3 mths of ‘we will get someone to collect’ extremely unsatisfactory!!!

3 weeks later still waiting for my delivery! No order number, open case on PayPal, 4 emails to customer services and no reply! How on earth do I contact you for a full refund ??????

I ordered a bathroom closet and arrived damaged. I contacted with them and they offered me a new piece or 50% off ( what? ) I chose the new item, and guess what.. it is even worse, more pieces are damaged and one leg of the 4 missing from the package. Since that they ignore me and I just paid 90 euro for 2 damaged furniture. Probably I need to play puzzle and make one of 2. Horrible experience!

I have never wrote a Trust Pilot review but thought I needed to on this occasion! I bought a bed for my daughter and her new room, the furniture on the website looks great and unique to other websites I found but has been a waste of time ordering. After over 3 weeks of ordering, I emailed customer service (who in fairness come back very quickly) and they said delivery are delayed, after another week I contacted them again to be told all orders have been returned and was given to option to reorder or get a refund, of course I chose the latter. I wouldn’t waste your time ordering from here!

Products damaged on delivery. Requested refund but the company is ignoring us. 8 weeks later and we have made no progress. Terrible experience and we will not buy from them ever again.

I have had very difficult experience with OK Living. I ordered type of very expensive desk -dressing table for my little daughter for £407.00 on 27th of March 2023. The delivery was due on 3-4 April but unfortunately it did not arrived at that time. On 8th April the little desk’s-stool arrived but not the actual desk-dressing table.
The dressing table arrived on 12th April but the big mirror with lamps which is part of the dressing table was missing. My daughter was in tears again.
Today is 19th April and there is no mirror and I have no information from OK Living why the last part of the desk did not arrived. What happened with the mirror we paid for?
No communication, no emails, no one is bothered to let me know anything about it. Ok Living do not answering the emails. Ok Living seems as German-English shop, lost in communication between the two countries..very unprofessional and bad service! Do not buy with them!

We bought a bed for our kid last year in May and a month ago, the outer board just cracked right in the middle as someone was kneeling on the floor and leaning with their arms on the bed. It was a 90x200 long bed and yet it just cracked even though only a 5 old was on it and an adult leaning. I asked what could be done about it, I was even willing to pay for a replacement part, but they just shut me off with a - it is too late now and we dont sell spare parts! Awful experience and it doesnt help that their Customer Service is so rude and obnoxious, just trying to answer the email and get you out of the way. Wish there were ZERO stars to give you! OK-living? I dont think so.

Bought the Neptune desk and the instructions are not really great and I still have to figure how to fix the drawer to the desk.
I'm no genius but it looks like there no way to fix the rail to the drawer because there simply is no hole to allow that... so now I have a desk without drawers...

There's no tutorial anywhere to at least help out with this situation and the instructions are poorly design.

Sad.

The parts and instructions do not match. Waiting to return the item.

I ordered the crib with canopy and all accessories, the side panel has a split in the top of the panel and has just been painted over, quality control should have easily seen this, maybe someone could contact me regarding damage. I've messaged them twice this month not one reply yet order number #203342

Oh where do I start... I placed an order and 2 weeks later, after having no update on my order what so ever, I contacted them asking where my goods are. I had a response next day that apparently they still haven't received the money... My blood pressure went up a little cause a new that the money left my bank account same day when I placed the order, and there was no pending transactions. So I responded saying that I am sure I paid for it. After a few hours someone responded asking to send them the proof of payment. So I did. After another few hours, having no response, I chased them asking again. They emailed back stating they still haven't received the money and there was no attachment with proof of payment. I immediately responded with the same attachment again. No response. Late in the afternoon I send another chase email. Someone else responded that they have received proof of payment attached but they now have to pass it over to their 'accounting department' (if they have such a thing) and will get back to me. No other update same day. Next day someone responded that my delivery will be shipped within 2 working days. I replied it's fine by me and looking forward to finally have my goods delivered. Next day, totally out of the blue, I received email from them, that they still haven't received my money (!) and they now have to cancel my order. I was literally fuming! I was then keep receiving emails from them, one by one, with confirmation of cancellation of my order. I was trying to contact them, asking what this is mean, and if they want to cancel my order, they have to refund my money. They responded that they have cancelled my order because the item I ordered was out of stock, but if I wish I can place my order again! What a SCAM!!! So basically they were trying to charge me again for the same thing! I was keep sending emails to them asking about my refund. Finally someone got back to me that they have to pass it over to their accounting dep (fake, I am guessing) and I should receive my money back within 2 working days. In meantime I contacted my bank and reported a fraud. I was really surprised when I received my money after 2 days. I am not sure whether it was them or maybe it was the result of what my bank actioned.
Never again! Waste of time! Lots of stress! I have reported this 'company' to the European Consumer Centre and I want make all people aware to not to buy anything from them! You can't even leave a google review because they probably blocked it. BE AWARE OF THOSE SCAMMERS

I ordered one book shelf and two other shelves, not expecting too much for the low price but the dimensions were perfect for where I wanted it to put.

Let's say I was surprised how good the quality was in the end. The shelves are simplistic of course, but very sturdy and the surface is well processed.

There was a mix-up at first and they sent me the wrong shelf, however they did their best to get me the right shelf. So, all was good. I'd buy again, I only wish they would let you choose the transport company, even if it might increase the price.

Terrible Customer Service and poor quality of product. We purchased two desks from them and upon assembling one of the desk, the instructions were incomplete and we realized the poor quality. We sent this feedback to the company before opening the desk desk and requested a refund for the second desk and return labels. We lost our money on the first desk and threw it away and when we shipped the second desk, they advised us no refund because we didn't send both desks back yet the first desk was pre-assembled and we threw it away as we communicated to them. This is poor business practice and I will never order from them again nor recommend anyone to order from them.

What a joke of a company. I ordered a cabinet 3months ago and they have not even replied to my emails which I have sent same 3months ago.

They seem to have what you want and so, you innocently purchase with your money but then you realize you can only contact via email. You start to panic, read trust pilot reviews and realize you have been scamed.

Please guyz read my review and don't fall for them as long as you are purchasing from the UK (I don't know for those in Germany).
It's 150pounds of my money down the drain.

Even if you still go ahead to place your order after reading my review, please pay an amount you can part with knowing you will never see the goods.

I purchased a Vicco changing table. Delivery took more than a week, however when I asked they informed me well about delivery. The product itself is great and delivered without damage. It is a solid changing table. Easy to assemble.

I ordered a product for a gift for my pregnant Daughter one box of two got delivered in good time still awaiting second one .I have emailed three times so far and received no response at all if any one as any suggestions for getting in touch with this company please let me know

DO NOT ORDER FROM THIS COMPANY
THEY ARE A SCAM!!!

Tried arranging a returning! The company replies in German most of the time. No actual confirmed pick up dates or times along with a message that says they can’t guarantee if the delivery driver will turn up! Already been let down once and here I am waiting in all day again with no one to be seen! The communication is horrendous! SAVE YOUR MONEY and read the rest of the reviews!!!!!

Horrific
Broken bed delivered, which was not due to transport it had been packaged broken, poor customer services, offered me £30 refund on £300 bed to keep it! Now trying to return it, I think it would be easier getting a horse to lay an egg! I’m furious obviously dodgy avoid!!!!!

We have ordered a sink. It has arrived but didn't work for us. We are now trying already over a month to return it, but OK living cannot organize a pick up.
They only send us automatic email replies.
We are very upset, would not recommend to buy anything from them!