_OhSnapDotCom Reviews 67

I purchased a product from them that did not meet my expectations or advertised abilities directly (claims about the product) or indirectly (suggested accessories that would only work with the product if it had specific functionality). I was curious how there were so many positive reviews, so I wrote a one star review of their product to advise others. I came back a week later to notice not only did my one star review not publish but it had received no bad reviews. I began checking daily and noticed 5 star reviews published the same day in most cases but never any 1 star reviews. I was checking daily and saw a couple of 3 and 4 star reviews show up. The 3 star reviews were being published 2-3 weeks later. My 1 star review still hadn’t posted so I wrote another (so about 1-2 weeks after the first review). I wrote to customer support and advised them of what appeared to be dishonest practices and gave them the timelines I saw. They blamed it on me writing multiple reviews so close together, that were over a week apart and 5 star reviews published the next or same day. I was already past a refund window and did not have the packaging so I could not proceed with a refund request but still need the review posted to let others know of my opinion of the product. I came back to the site almost a full month later now and not only is my review not posted but no 1 or 2 star reviews exist.

I ordered the Snap 5 and the wallet. It took about three weeks to arrive to Alberta, Canada. I love the snap 5 (I can actually charge my phone without removing it! Cool!), but the wallet was too heavy for my liking, so I initiated a return on their website. Unfortunately, I then received an error message that told me to contact their support team. It took a couple of emails (and about a week) but I did get an answer - They refunded the wallet ($83 CDN!) and told me that I could keep it! Very awesome. I was concerned with how much it would cost me to send back to the US, so this was a VERY nice surprise. I would definitely purchase from them again.

I purchased one of Ohsnap's products due to seeing several advertisements and the company seeming/looking legit. Yes, they make real items and do deliver them...however, they are terrible quality and it's one of those companies that accept no accountability for issues with their products. They have a seller on Mercari that sells them at a discount come to find out, but it's disguised as a normal person named "Vincent." Very strange and shady!

They have a "customer service e-mail," but they don't use it, it's there just for a facade to provide reassurance that if customers have issues, they'll fix them for you. This is not the case, unfortunately. They will not respond to email, Facebook and Facebook Messenger and purposely do this to avoid accountability.

They have an F rating with the BBB, 1 star rating from TrustPilot and a 1 star rating from pissedconsumer, all for terrible merchandise and the nonexistent lying customer service that won't answer or help! They need to be held accountable!!!

At this point, I don't even want a refund or anything, I just want them to honor their warranty/guarantee that they promise all over the internet! A simple replacement to try again. Too many companies do this these days and glad the BBB and Trust Pilot are here to try to help!

They sent me a defective snap grip and won’t respond to my warranty email. It’s been 2 weeks.

I bought a snap grip stand and it works okay for holding my phone but it feels a bit flimsy. The grip isn't very strong and sometimes it slips

I placed an order and waited for shipping, but after contacting support I was informed the items were actually on backorder. There was no clear notice of this when ordering.

I was also told the order could not be cancelled because their policy only allows cancellations within 30 minutes, even though the order had not shipped. And they will not cancel the order and do a refund even though the items have not even shipped.

I feel companies should not charge customers for items that are not currently available to ship without clearly stating that at checkout, and/or with no indication of when they may be back in stock (if ever).

I have opened a support ticket and hope the issue can be resolved. Update: they did nothing, and I did a chargeback through Paypal and got my money back.

Horrible experience.
They ignore warranty replacements if your MCON has issues. Mine has a ghost input (drift) on R2 which makes the controller useless. Waited for more than a year to get it and paid premium for a shit product.

I live abroad, did a Kickstarter campaign through them. They ghost me with my shipment, explained how the shipping works in my country but nothing... For 2 weeks now. I'm going through my bank to get my money back.

Ordered 2 weeks ago - it is late. I just got a notification that it was "ready for pickup". The "pickup" is in a different city at an undisclosed location... WTF...

Broke within two hours of use.

Delivery is supposed to be 5-7 business days. I am on business day 12 and haven’t received the package. I contacted customer service and they got back to me 2 days later. They asked for my address so they could mail me another one, and that was 2 days ago. No follow up or anything. I’ve even emailed them 3 times since sending my address and nothing. Terrible customer service. Terrible company.

Ordered a Snap Grip 5 at the beginning of September with an early October ship date. The ship date kept sliding and they would not provide updates on when it would ship. During their Black Friday sale they cut the price of it substantially and advertised the ship date as December 1st. I tried to cancel my preorder but they have a policy of not allowing to cancel orders. So had to pay a premium for giving them my money to hold onto for a few months. Their customer service must be AI, it is just an auto response. They also would text me because they "caught me looking" when I would view the webpage. So they must keep track of when I visit their site with an IP tracker. Will not do business with this dumpster fire of a company again.

Let me start with the positive…OhSnap creates a PREMIUM product worth the money they charge. I had a Snap Grip 4 Luxe, and LOVED IT! It’s because of that satisfaction that I ordered a Snap Grip 5. I got the new iPhone in orange and wanted a Snap Grip to match my new phone.

When I ordered on October 2nd, the website stated that that it was a pre-order and that my new Snap Grip would ship by “late October.” Cool! I can’t wait!

By mid-to-late October the website changed. It now said, “early November” for the ship-by date. I checked my e-mail. I received no update from OhSnap. I sent an e-mail inquiring about this. All I received in return was a vague e-mail thanking me for my patience, but providing no update.

Early November came and still no update. I e-mailed again. The reply was vague, again, with zero update on what the hell is going on, or when I should expect my purchase to be shipped.

While OhSnap creates a superior product, their customer service is a dumpster fire, AT BEST! They will not let me cancel or change my order because it’s already “been processed.” At this point I am considering reporting them to my bank for fraud. It sucks…I love their Snap Grips. Everyone in their customer service department should be fired. AI could have sent update e-mails so that, at least, their customer know that they give a shit.

This will be the LAST time I do business with this F-tier company.

If you install the product to try it and don't like it, like I did, you can't return it and they don't issue a refund. How am I supposed to know I like the product if I don't try it?! They need to have it everywhere on their website that the item is nonrefundable.

Horrible product. Would not stick. Customer service is a joke. Waste of money. Too bad no negative stars.

Cheap plastic. Over prices for sure. Any of the $5 amazon products do the SAME thing with better flexibility and comfort. Avoid, this product has a 16,566.67% mark up. Aliexpress sells the same products for $0.30 a piece in bulk. This company buys them and resells for $49.99....

I don't know how their products were in the past but I can say without any doubt that their current phone grips (the luxe 4) are superior to any model I have seen on the market, and blow my old pop socket out of the water. What turned me into their grip was the fact that I was getting so tired of removing my pop socket every time I put my phone on the magnetic charging dock in my car. I couldn't even leave the popsocket on just to have the dock at least hold my phone because the pop socket was to chuncky. Well the Luxe 4 grip solved all my problems. It fits my charging dock perfectly so I never gotta take it off and I am equally amazed that my phone is still able to charge via wireless charging as well! So convenient. The grip itself is very nice. Took me 5 minutes to get used to the differences but I like the two finger or one finger hold options. Once you understand how to work the kickstand it is phenomenal and sturdy. The feature of getting your grip to open with just a tap on the edge is a very nice touch! Another bonus? The outer magnets in the grip that allows you to stick your whole phone onto anything metal like a fridge or car. It's shockingly strong and I could see many uses for this. The material of the grip doesn't feel cheap whatsoever. At first, I was not thrilled with the cost as I already thought popsockets were overpriced as it is. However, knowing all the features of this grip and what is can do I must say that their price is justified for the different feats of engineering they accomplished. Overall, five stars and I highly recommend this grip so far. Pure quality and craftsmanship within this tiny grip that I know as someone who is a small startup / business owner I do truly appreciate.

My snap broke within 2 years. I let them know the problem and they said I was out of warranty. That's fine and all but they only have 1 color out of 10 colors available. If you want someone to purchase a replacement, you would hope that they actually have options for you to replace.

I am just so impressed with OhSnap, they ran out of adhesive I just needed the adhesive. I wrote to customer service asking when it would be back in stock, they sent me an entire snap 4 luxe replacement the entire thing. Not just the adhesive, the entire phone grip a new one. Popsocket doesn't do that, if the magnet starts coming apart on the bottom of the base they don't replace it after 30 days. I purchased the snap 4 luxe in December, here it is May and they replaced the entire thing because they ran out of adhesive. That's an amazing company, I was very confused at first because they wanted me to fill out a form I knew it wasn't defective so I wasn't understanding. She said just fill out the form we will send you a new phone grip, that it was still under warranty. I love this company. This is a very honest company, I'm a customer for life now.

I purchased the "Oh Snap case and grip kit". It promises you can charge directly through the grip on the back. I tried through several chargers but couldn't make mine work. I contacted the company, who informed me that there was A RETURN SHIPPING FEE. Even though my product was defective and did not work as promised. They obviously get so many returns they have to charge for it. Ridiculous... buyer beware.