I bought a Masterdrive AI 2 a year ago. A very solid piece of equipment. I use it practically every night before I go to bed. It really works hard massaging the muscles. The heat feels great. I a... See more
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See what reviewers are saying
The shopping experience using their website is an awesome experience. It provides enough details to help me make decisions which model and product to buy. I also found their sales rep (Rick), whom I s... See more
I trust that Ogawa makes a good product, professional like Ethan and Sara are just what the company needs to seal the deal! Ethan is knowledgeable, patience and helpful, all the needed qualities to... See more
Ogawa World did what they said they would do on their website; Price match authorized dealers, and they did just that. Very pleased with their quick response and customer service. More online retailer... See more
Company details
Information provided by various external sources
At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Contact info
861 S Oak Park, 91724, Covina, United States
- 844-438-6429
- support@ogawaworldusa.com
- ogawaworldusa.com
4.7
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer service was excellent
Customer service was excellent. They were very helpful and knowledgeable to answer all of my questions. Defiantly recommend!
15 July 2020
Unprompted review
They really went out of their way to…
They really went out of their way to make this happen! I could not be happier with my new chair. Thanks so much
Andrea
7 July 2020
Unprompted review
Exceptional service!
3 June 2020
Unprompted review
Awesome chair. Awesome company.
We tried the chair at a friends house and had to get one ourselves. The online rep at Ogawa was very helpful and quick to respond.
25 May 2020
Unprompted review
Outstanding order experience
I have been hearing about ogawa chairs for a while. Finally decided to take the plunge. Started chatting with Rick. It's a big ticket item, but Rick was extremely professional and helpful in putting my mind at ease. He stayed with us the whole time we were placing the order online. Really can't say enough about the ease of the order experience so far.
Looking forward to our new and, I am sure, wonderful massage chair.
11 May 2020
Unprompted review
Great customer service
6 May 2020
Unprompted review
Customer service was excellent help
Customer service was excellent help. Very knowledgeable and made it extremely easy to get exactly what I wanted.
6 May 2020
Unprompted review
Well packed
Well, I ordered curb side delivery, it will be nice can put inside of my house. The items was packed very nice. Delivered in front of my garage. Thanks
23 April 2020
Unprompted review
Totally positive experience
Totally positive experience. All questions answered. Very knowledgeable.
22 April 2020
Unprompted review
Great customer service
I Spoke with Rick and he was great! He was extremely helpful and answered any questions I had.
27 March 2020
Unprompted review
I had issue and your tech was very…
I had issue and your tech was very patience with me and stay with me until I was back up.
25 March 2020
Unprompted review
Not happy today
The website said you had black in stock, now I have to wait until March 10-15th before I receive my chair on back order. And that’s after changing the color to bronze because it will be in stock a week earlier. I’m having hand surgery March 2nd and won’t be able to set up my chair or put it together so I’m pretty irritated that it will be setting for 3 months until I can assemble it after my hand heals. Would of been nice having it to relax in while healing but not going to happen.
14 February 2020
Unprompted review
Reply from Ogawa World USA
Hi Corey,
Thank you so much for sharing your feedback with us :). We apologize for the back order status of the chair you ordered. We're happy to see that you're taking advantage of the discount we offered, and we'll be happy to see if there's a way we can help you get full use of your chair once its delivered. Good luck with your surgery and we're hoping for a speedy recovery.
Best Wishes,
~ Rick
Allways great customer service when I…
Allways great customer service when I call in Rich did an amazing job
16 January 2020
Unprompted review
Great service
Rick at customer service was very knowledgable and highly professional in guiding through a comparison of the different Ogawa models. First rate service!! I made my purchase today and am looking forward to my first massage soon.
3 January 2020
Unprompted review
Rick
Rick,
Was great, He answered all my questions and the purchase went smooth.
27 December 2019
Unprompted review
He answered all of my questions and…
He answered all of my questions and concerns so I purchased it.
20 December 2019
Unprompted review
New chair
I bought a new l extreme chair my service gentleman went out of way and was very patient with me answered alll my questions and gave me very great service it really made my day
14 December 2019
Unprompted review
My experience today was totally…
My experience today was totally awesome. This is my first massage chair. I narrowed my choice to two chairs. I asked for his honest opinion. He was very informative about both chairs. After my purchase, he called me to make sure I got the emails and if I had any questions. He was a pleasure to work with. He gave awesome customer service. He should be commended.
12 December 2019
Unprompted review
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