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Rated 1 out of 5 stars

Requested a refund July 2020 after reaching out about them not honoring shipment and before that had been asking about it since May 2020. Should leave bad reviews and complaints on all platforms for a... See more

Rated 1 out of 5 stars

Kickstarter backer here who never received the product after over a year. Very little communication from the company over shipping delays but in reality they took the backers money to sell the product... See more

Rated 1 out of 5 stars

Terrible customer service. I ordered an OGarden for my Mother's Birthday and at the time the website estimated 4 weeks to deliver (now says "4-8 weeks delivery to the US) it has since been 8 weeks sin... See more

Rated 4 out of 5 stars

I ordered my ogarden in July 2022 on ogardensmart.com . The order was shipped in 4 days and I received it 3 days after by UPS. When I opened the package one of the side panels had been cracked (p... See more

Company details

  1. Garden Center
  2. also in
  3. Gardener

Information provided by various external sources

The OGarden has been designed to simplify urban agriculture at home as much as possible. Compact and fully automated, the OGarden allows you to grow up to 90 vegetables at the same time throughout the year. Growing your vegetables will be a pleasure th...


Contact info

2.0

Poor

TrustScore 2 out of 5

41 reviews

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2.0

All reviews

(41)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid $900 8 weeks ago & OGarden hasn't contacted me

Terrible customer service. I ordered an OGarden for my Mother's Birthday and at the time the website estimated 4 weeks to deliver (now says "4-8 weeks delivery to the US) it has since been 8 weeks since I was charged $900 and I still haven't been notified that my purchase has shipped. I've called and emailed the company several times and no one has bothered to get back to me. If it hadn't been reviewed by such credible sources I would think that this was a scam at this point.

15 July 2020
Unprompted review
Rated 1 out of 5 stars

$1000 for no product and no communication after a year.

After spending nearly $1000 USD, I have no product after waiting nearly a year. I cannot get a response to my emails. Calling their offices, no one is available to take the call regardless of the day or time I call. PLEASE DO NOT WASTE YOUR MONEY! Look for an alternative! The idea sounds intriguing, but it isn't worth the gamble of being one of the few that receives a working (or in many cases, broken) product. Don't just take my word for it, google and/or visit their Kickstarter page, look at the comments section, it's truly awful.

14 July 2020
Unprompted review
Rated 5 out of 5 stars

Super produit ,silencieux

Super produit ,silencieux, look génial, facile à assembler et c'est du pur bonheurs de jardiner avec Ogarden

Great product, silent, awesome look, easy to assemble and it's pure joy to garden with Ogarden

12 June 2020
Unprompted review
Rated 1 out of 5 stars

Save your money and avoid the scam.

Kickstarter backer here who never received the product after over a year. Very little communication from the company over shipping delays but in reality they took the backers money to sell the product to consumers. Said our money and the "gift" of the OGarden was a donation, clearly involation of Kickstarted terms. Initiated a chargeback to finally get my money back. People who recieved it said it was broken out of the box, made of poor quality materials or didn't last long. They dont respond to customer complaints and actively remove negative feedback on social media.

26 April 2020
Unprompted review
Rated 1 out of 5 stars

BEWARE

As a kickstarter backer and almost one year after the campaign, I have no choice but to start a campaign educating about this company and their unethical practices. As of today I have NOT received my unit…I have requested a refund 6 times…I have called and emailed them several times with NO response. I CANNOT STRESS ENOUGH- DO NOT PURCHASE FROM THIS COMPANY! As a backer we were given 30 day money back guarantee, but they will not issue a refund for a unit NOT received. As a backer we were given a one year warranty, but I was NEVER sent my unit and I tried to cancel the order since September 2019. The company has been quiet with all the complaints within the campaign.

Kickstarter has told us that they do not issue refunds or enforce policies of their creators. They said they have reached out to the creator and not received a response either. They are encouraging them to be in contact with backers.

This company started selling to the public BEFORE delivery to its backers! They are UNRESPONSIVE and do not follow through with promises to their customers.

#ogarden #indoorgardening #kickstarter #fraud #dontbuy #onlinecampaign #accountability

25 January 2020
Unprompted review
Rated 1 out of 5 stars

Don't order it is a scam

Don't order it is a scam, I have order and pay a product since months and first they tell you be patient about delivery... Then no more answer. They will just Rob your money!

18 January 2020
Unprompted review
Show reviews in all languages. (41 reviews)

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