Official SIM Unlock Reviews 5,355

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the process to be very easy, straightforward, and fast, appreciating the seamless system and quick results. People were generally satisfied with the speed and efficiency of the service provided. However, some customers were dissatisfied with unexpected additional payments and unclear pricing, with many reporting being charged more than initially advertised. Some reviewers also experienced significant delays in receiving the service or found that the service they paid for was never delivered, leading to frustration and a feeling that expectations were not met.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that after an initial payment, they... See more

User experience

Customers had positive experiences with user experience, finding the process easy, simple, and fast for... See more

Price

Customers consistently note negative experiences with price, frequently reporting hidden charges and... See more

Service

Consumers find service to be ambiguous, with many reporting issues such as services not being delivered,... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction and feeling that the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I don't like that you want me to review something that isn't completed yet im not sure how I feel yet haven't gotten any results


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Trust them

I just went somewhere in person in public they said $200 and something for them to unlock which I thought was crazy

1 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY THEY ARE…

DO NOT USE THIS COMPANY THEY ARE SCAMMERS THEY CHARGE YOU ONE AMOUNT THEN SAY YOU HAVE TO PAY ANOTHER FEE AND ITS A STRONG CHANCE THEY CANNOT UNLOCK AND WILL NOT TELL YOU ALSO THEY WILL LIE AND SAY THEY REFUND BUT YOU WILL NOT HEAR FROM THEM AGAIN.SCAMMERS plus there are way cheaper and better services, wish I could give them -0. Now they want me to contact them after they won’t answer my emails this fraud company can to ……

7 April 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

I paid the initial 23.99 to get my…

I paid the initial 23.99 to get my phone unlocked 2 days later they said they wanted 77$ more yet called my phone an IPHONE and it's not..This is a SCAM APP

29 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

It’s a rip off do not use this service

It’s a rip off
You pay £14.99 then when it’s time to unlock they want another 46.99

Total scam.
Do not use this company. Unfortunately too many of us have been caught out.

27 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

This company is a SCAM!!!!

I believe this company is a SCAM!!!!

I originally purchased the product for $24 to have a new phone unlocked that I erroneously bought locked to a carrier on Amazon. This part was my fault because I use spectrum mobile and it claims to use Verizon towers so I bought a Verizon phone but they are not part of the Verizon network, they only use the towers.
An unlocked phone cost about $100 more than what I paid so when official sim unlock asked for an additional charge of $98.88, I was ok paying it because they said my phone would be unlocked in 24-72 hours. That was on May 17. I emailed after the 72 hours and my phone was still not unlocked and they said it would be another 24-48 hours.
It is now May 27 and they say there is “global database outages—linked to ongoing international disruptions—are impacting processing systems across multiple providers.“
I received this after requesting information again last night…
“ Dear Customer,

We wanted to inform you why your phone unlock request has been delayed. Currently, several databases worldwide are experiencing outages due to ongoing international disruptions affecting systems across the USA and other western regions.

The good news is that we have successfully placed your unlock request into the queue. However, these technical issues have unfortunately slowed down the overall processing time .

Please be assured that we are doing our utmost to fast-track your order and minimize any further delays. We kindly ask for your patience while systems are being restored.

Thank you for your understanding.

Kind Regards



At this time I’ve asked for a refund of the $98.88 because I am returning the locked phone and buying an unlocked one, which I should have done in the beginning instead of wasting my time with this SCAM company!!!

Edit….
I have been in contact with someone through the website and was not getting any help before I decided to return the locked phone. And one of her email responses is copied and pasted above.

30 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

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