Octopus Energy España Reviews 15,697

Great customer service and honest, low tariffs. Couldn’t be happier

Octopus energy in Spain is much cheaper than the last provider I had for my apartment in Spain. Is one difference a major one for me, my last provider issued energy bills in English, when I asked octopus if they could do the same, the unfortunate reply was no. I think that if one company can do it then why can't another one, how hard can it be in this day and age, especially with AI to produce an electricity bill in English.

I researched electricity prices in Spain and compared them with my current contract with Iberdrola. I deal with Octopus in the UK and know them for a simple straightforward approach. I spoke to Adelaida, perfect English and she took me through the process quickly and efficiently. Hopefully her colleagues will be as good going forward. Definitely recommend.

From the moment we decided to change electricity supplier you have made it very easy. Excellent website, and excellent customer service to answer any questions.

I contacted Octopus Energy to find out if switching supplier was a sensible decision to make. The agent that dealt with my query was called David A.
David was very honest and thorough and exceptionally professional with my enquiry.
In this instance switching electricity provider wasn't the right decision but should I had not contacted Octopus directly and been dealt with so well I would have made a wrong choice.
I would recommend Octopus simply for their professional approach - thankyou David.

Very helpful & informative when I was researching. Very welcome discounts, too. Installation was done in a day, including help with setting up the app. Installation guys were polite, thorough AND tidied up after themselves.

Natalie helped me with setting up my account for my apartment in Spain and has been really helpful so Thankyou to her and Octopus

Great energy supplier, have in the uk so decided to go with octopus Spain.
Easy speaking staff and very easy to switch.

It was the quickest and simplest change over from one supplier to another. Adelaida made it all go so smoothly, and everything that she said would happen, did! Brilliant.

Toni was very helpful and answered my question.

We just enrolled to Octopus! The change of provider was very smooth and the customer service was very helpful and friendly! For that they get 5 stars.

Now we will see if the promised price remains same and then I can comment on this in coming days!

What amazing company Octopus , we signed up with a referral but it didn’t work. So I emailed them and got in touch with a lady called Gabi . She was amazing and sorted out everything for me . We are due to get our €50 and so is our friend who sent us the referral

Good app. Easy to use. And no powet cuts.

It was a quick respons to my guestion. Thank you.

It's early days, but so far out transition to Octupus from a major competitor has gone very smoothly, from the very quick transfer, to the significant savings on our monthly bills.

First of all I would like to thank Francisco Sanchez
For a fantastic service.
I called to enquire about pricing as my current company have raised their prices once again.
Francisco explained in perfect English what their prices were.
He asked me to send my last account so that he could check and ensure that Octopus energy could definitely offer us a much lower price
He came back to me once again step by step he explained the prices and that they could do the change over for us if we wanted to change supplier.
It was such a relief to have this problem resolved I was more than happy to accept.
In a matter of 48hrs every thing was resolved for me and now I am happy to say that we are Octopus Energy Customers.
Thank you for your patience and honesty
If you need a new supplier look no further.
A big thank you
Christina

Our switch to Octopus Energy went smoothly.
We've already changed suppliers several times, and the first time we were helped in English (which is very helpful if your Spanish isn't great).
The woman who called us, Adelaida, was extremely friendly and helpful. After three months with Chippio, where they make a lot of promises but the bill turns out to be the same, Adelaida took care of everything in just a few hours! Fantastic!
I recommend it

I just moved into my new place, Octopus were great from the start, easy to contact them via email, they set up an account within days.... my first time for a long time using an energy company, heard all the good reviews and I can safely say they all true!!!! 100%.... the app is cool!!!

A big thankyou to Sanja.... a star 🌟

Great understanding of what the customer needs. Willing to listen and quick to help.

I just signed up with Octopus Spain as many friends in the UK comment on their price and excellent service.

I had to send an email to ask if my account had been activated, since it took more than 48-72 hours, which they had said.

I received a reply to my email very quickly to confirm that I am now an Octopus customer and also have my own person manager, whose name is Reyes. He will be there whenever I need help. So far, so good.