Octoclassic Reviews 

461
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently praise the company for providing hard-to-find and custom-made parts, often utilizing 3D printing, which fit well and are otherwise unavailable for classic vehicles. Reviewers also highlight excellent service, helpful staff, quick responses, and the company's adaptability to individual needs and good communication. However, some people were dissatisfied with product quality, describing parts as brittle, ill-fitting, or having a poor finish that didn't match original equipment. These customers also reported significant delivery delays, a lack of order communication, and problems with returns or unexpected customs charges.

What people talk about most

Product

Users describe positive interactions with product, praising the outstanding quality and fit of items like... See more

Quality

People report ambiguous experiences with quality, with some customers praising the outstanding quality and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers highly recommending the service,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting fast delivery and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Octoclassics helped me with a couple of parts for my R129 SL. Even some parts not on the website were made for me with good fitment. Of course sometimes something breaks or does not fit perfect. Fortu... See more

Rated 5 out of 5 stars

They found the part I had been looking for over the last three months, something other places couldn’t manage. They also provided me with a much faster mail carrier, fully adapting to my needs. On... See more

Rated 5 out of 5 stars

Kamil made all my purchases from OctoClassic very easy. And since my special orders had to be handcrafted for my Mercedes (R129) - he continually kept me informed every week regarding my purchases. Th... See more

Rated 5 out of 5 stars

Great company, great products! Fast replies on any issues at all: positive feedback from the helpdesk! Their youtube videos help with assembly! Delivery time depends on the products configuration.


Company details

  1. Auto Parts Store

Written by the company

3D printed spare parts for classic cars


Contact info

3.8

Great

TrustScore 4 out of 5

461 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(461)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole experience was awesome

The whole experience was awesome. It's always a little nerve wracking ordering from another country. The order was processed quickly and arrived much sooner than I expected. And the parts were very well made.

13 January 2023
Rated 5 out of 5 stars

We took a chance and ordered $1,000…

We took a chance and ordered $1,000 worth of items through Octoclasic. We had delivery problems, so I emailed them to troubleshoot the issue. Octoclasic jumped right in and the items were delivered soon after. The issue was the delivery company in the US. We are very satisfied with our order, high quality and as described. Would definitely order through this company again.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Customer Service

I ordered a few items for my classic C124, and the quality were excellent. I had an issue with one of the items as I’ve received the wrong side, but that was not a big of a deal with Octoclassic, as I’ve contacted Customer Services, and their specialist Wioleta was very professional, efficient, and patient. She had managed to solve my problem in no time, and made sure that the part number is updated on the website.
Thank you Wioleta and Octoclassic for your both amazing quality parts and customer service.

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, quick delivery for an international order.

31 October 2022
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Reply from Octoclassic

Many thanks for your opinion!

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