obilet.com Reviews 

There is nothing about this company that inspires confidence. Best avoided

We booked bus tickets through this platform. We had a fly on January 1, 2026, and to get to the airport, we booked bus tickets. We waited for the bus for over an hour in cold weather. The bus never arrived, the bus trip was canceled. No one informed us about this. This is disgusting service.

Your statement that my request was reviewed two weeks ago is incorrect. My case was reviewed more than three months ago.

At that time, you claimed that a round-trip ticket was issued to me by mistake. This claim is completely false. Your own records, confirmation emails, and payment receipts clearly show that I was charged for both outbound and return flights and was issued a confirmed round-trip ticket.

Despite this, you failed to honor the return portion of the ticket and provided no assistance. As a direct result of your negligence, my friend and I were stranded in Moscow and were forced to purchase new tickets at our own expense, resulting in a financial loss of approximately USD 2,000. This incident caused us severe stress and significant inconvenience.

To date, you have refused to refund the amount or take responsibility for the damages caused.

This matter remains unresolved and is unacceptable. I demand a full review of this case, reimbursement of all incurred costs, and a written explanation. If this issue is not resolved promptly, I will proceed with formal complaints through consumer protection and other appropriate legal channels.

NIGHTMARE we have flight in Istanbul and booked from Sofia bus. One hour or less before the bus they send us message that they will return the money WTF we need to be there in few hours THIS IS TOTALLY UNACCEPTABLE

I just bought a ticket from obilet company and the moment I bought it they sent me a whataspp message saying that my ticket was converted by a coupon. Didn't understand why. I spent 16 leva for my ticket and the coupon was of 14 leva. so I lost my money and my ticket as well. bas experience. I tried to reach the the customer's support but no way they could understand the situation. never again.

DONT use. Scam

Everything was great - easy to find available trips, fast purchase and nice carrier. I highly recommend.

Please avoid this company. You book a bus through them for a country outside Turkey and when the bus never turns up instead of a refund they give you some coupons you can use in turkey..? So, definitely avoid this company, they don't want to take responsibility.

Issue fully resolved. Changed the stars to 5.

I bought 2 tickets separately from obilet, and paid. I needed to make an account. Which I did. And then... I cannot login, to download and print the tickets.
Nothing. The website keeps loading (yeah, right...)

I received a WhatsApp confirmation for the 2nd ticket. That I can open. The first one, though (previous date) I cannot download nor access another way.

Thrown away money. Don't use it!

I booked two tickets from Varna to Obzor. The bus NEVER CAME. Noone answered at the phone numbers listed for assistance. When I requested a refund for a service never provided, they just say that the bus was there on time and that the driver tried to call me multiple times. I proved to them that noone called me at that point, so however told them that the bus was there on time and that they called me obviously is lying. But they just stick to their story. NO REFUND. AVOID SCAM company.

Very bad scammer company. I bought s ticket from Constanta to Varna. The location of departure was missing. The phones on the ticket was not relevant. The chat-support can not help at all. AVOID buying tickets from Obilet!!!!

I had booked car hire which I fully paid at time of booking. had to cancel the booking which full refund of roughly £280 was confirmed by 5 different team members, however after 7 weeks I still have not received any refund, every time I contact I have been either asked to wait or contact my bank, the bank says the refund was never processed and no record in their system. I will continue my dispute.
I will never book anything with them and don't advise anyone to do so.

We bought 2 tickets from adrina to plovdiv and the bus didn't stop at adrina and we had to buy 2 x tickets again from adrina bus stop
Very stressful time

Cheaters. Do not us this site again
P.S
Today is 20.09, the promised money on 9.09 within 1-7 business days, is gone. You scammed again.

I bought a ticket from app. Before the bus departure time (Kamil Koç), I received a message saying the bus will be late for 2 hr. The obilet customer service said we can cancel your ticket and you will get a full refund in few days or we can issue in seconds an open ticket that I can use to get the next bus from any bus operator. I said ok for the open ticket. I did not receive my open ticket. I called the customer service 3x, They are telling me they can't give me the open ticket and cannot refund me and can't help. So basically they stole my money.

Top! Veri good job!

They sold me a ticket for a bus that never came. The price was quoted in euros, but the billing after I completed the purchase was in Ukrainian currency. So whether it was a scam company or what, I don't know, but in any case I had to scramble to find alternative transport. It looks like they're refunding my money, so an extra star for that, but I'd rather not have wasted my time and energy dealing with this nonsense in the first place.

Charged me twice because of a website bug. Refused to refund when contacted, told me to contact bus company...

I was trying to buy a ticket but there was an error with my payment. I have tried different browsers, bank cards, the app and nothing worked. They have told me that the problem is from the bank but when I spoke with the representatives from BOTH of my banks - they said that that the site of obilet did not send them a request/validation. So first they were blaming the wrong people, then they were finding excuses and at the end they refused to escalate my chat. I lost two hours with them. Awful quality! They even thought I was booking a flight instead of bus!? Awful quality