Oakwood Solicitors Ltd Reviews 

1,673
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,673)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good solicitors

Very good solicitors, Laura White has been very helpful (she took over when my original one went on maternity leave) she has kept me up to date every step of the way & I received the outcome that I wanted

3 March 2025
Rated 1 out of 5 stars

Avoid Like The Plague

An absolute useless firm. They are more dishonest than second-hand car salesmen. For around 2 years they messed me around.

Promising anywhere between £20,000 - £100,000 for a huge neglect case against the NHS and a separate case against my old work company.

Both of which turned out to be a wild goose chase, where the Oakwood underqualified "solicitors" would make excuses for delays, and blatantly ignore phone calls and emails.

They are snakes in suits. Do not trust them or you will have your time wasted too. Clearly all of the fake positive reviews are done by the company itself. It is common practice these days.

Just focus on the negative reviews because they are the only truthful ones. Avoid this place like you would avoid a rodent. They are scammers and scum.

EDIT : Oh, the irony of them replying to my bad review within hours, when they ignored my previous calls / emails for weeks.

Thanks for not answering any of my accusations about your lack of professionalism above; choosing to lie with your reply instead.

Why would you have dragged it on for 2 years if you thought there were a tiny chance of success... And it was two separate claims / cases, not one.

You will tolerate what we (the clients) have to say whether you like it or not, because without us, you have no business.

Anyone with a decent IQ Level can see that your "good reviews" are fake and you are a bunch of crooked cowboys.

18 February 2025
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Ben,

We are sorry to hear that you have been dissatisfied with our service. Unfortunately, as advised to you there was a low chance of your case succeeding which would be of no benefit to yourself or us.

If you would like any further clarity on this, we would be happy to talk it through with you if you contacted your case-handler.

We would also please like to note that we will not tolerate any further abuse aimed at our team, either publicly or by email.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Adeela Naz

When I first contacted Oakwood Solicitors I had no idea about anything really except of course the facts from my side of 'what happened'. Following a set of simple qualifying questions, my case was taken to the decision makers and it was accepted by them on a no win no fee basis. I was initially looked after by a lady solicitor, I can't remember her name. She was very nice and confirmed she believed I had a case however, due to her workload there were some delays and the process was quite drawn out, resulting in a feeling of not a lot of hope. This went on for a couple of years! Then, out of nowhere came Adeela Naz, she took the reins and cleared up the situation quick time! Within approximately 1 year from her taking over, my case was closed and we won! I was constantly updated, I was made aware of how it all works from my perspective as the victim and also, from the defendant's position. I felt like I was communicated with openly, I was in control but Adeela led everything, pushed and pushed for me, made me feel like it was ok to feel how I felt and that my loss was as important as I felt it was to me. She has a fantastic character where she is completely professional but also, in a way, she becomes like a friend who calls you regularly when she says she will, she is someone you can talk to so openly about what happened, it's almost like a counselling session each time you speak - she listens and is clearly very experienced with helping people that have suffered with traumatic and emotional life events. Adeela remains professional throughout but occasionally conversations will move to small chat such as which National Trust locations are worth a visit. The outcome was a win. For me this meant everything. The amount of money was amazing of course but the feeling of winning and knowing they had to accept their responsibility for what happened to me was worth so much more than tens of thousands of pounds. When I drive past my former place of work I no longer fear seeing someone who worked there, I feel empowered and I suffer less mental turmoil because of Adeela. If you're not sure where to turn and just want to know if you have a chance of standing up for yourself and winning your case, call Oakwood Solicitors and they will begin that process nice and quick. Make sure to ask for Adeela if your injury is of a psychiatric nature. There is no lie, they only take your case on if it's likely to win and they only take the fees what they said they would. Adeela made sure I got as much as possible.

I am about 50 days away from a holiday in the sun and I will definitely be raising a glass or two to Adeela and Oakwood Solicitors.

31 October 2024
Unprompted review
Rated 4 out of 5 stars

Accident

The whole situation was handled very well. I was impressed with Tim Driver who is handling the case although there were times when I felt I could’ve been better informed. On the whole, I would say I would thoroughly recommend this company.

10 March 2024
Rated 5 out of 5 stars

Totally professional and communicative.

From the first moment I decided on this path I have been met with nothing other than total professionalism from all that I've spoken with. Jade Glover, who was the solicitor handling my claim, has kept me informed and I have always thought she was acting in my best interest. Knowing little about the law I've been kept informed and had the explanations needed, when needed. We're about to move house, so, knowing Oakwood do conveyancing too, I have nowhere else to look.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

I was with Oakwood Solicitors

I was with Oakwood Solicitors for almost 3years. They were helping me with my claim, and I couldn’t be happier with their service. The communication was amazing and they always responded quickly to my emails and calls, and this made the whole process so much easier. What stood out to me the most, was how honest and thoughtful they are about everything they do.Jade was the person that handed my case. She gave me this confidence that they know their stuff and are very experienced. She helped me answer all questions I had. if I ever i need any legal advice in the future, Oakwood Solicitors will definitely be the company I turn to. They always deliver! Extremely recommended! Thank you Jade and team once again for all your support.

12 December 2024
Rated 1 out of 5 stars

Poor communication - not recommended - wasting their client's time for nothing.

After initial positive consultation with several quick and courteous exchanges with Danielle, everything went suddenly dead silent.

Danielle went on vacation without giving any prior updates on any plans or timelines. I contacted Stephanie, who again was courteous, but never gave me any concrete answers on how they were planning to proceed.

Even now, after returning from their vacations, there are no responses or replies to any inquiries.

It's unfortunate, as they seemed initially competent, but I find needlessly wasting other people's time to be one of the worst crimes you can make.

We only have one life on this planet, and you made me waste one and a half month for nothing, where I could have been looking for other solutions instead.

Why on earth would you do this?

If you don't want to take the case, just say so. No harm done, and it is much better than giving people the runaround. It's rude, inconsiderate and unprofessional.

People that need a solicitor have usually already been harmed in one way or another. Why do you make the situation even worse? It's like being stabbed two times instead of one.

My first experience with a UK law firm was not a positive one at all. I do not not recommend Oakwood.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Had a very professional experience

Had a very professional experience, Was straight forward and everything organised for you. Was not stressful at all. Would recommend as they are very helpful and professional. Thank you Tim for all your help and settling my claim with ease.

17 December 2024
Rated 3 out of 5 stars

Contact and advice with a Solicitor at…

Contact and advice with a Solicitor at this firm was positive initially, but then went downhill in the hands of a Solicitor Apprentice who had no empathy or understanding of my case (I am Autistic). Rude E-Mails too, causing upset and stress to me. Said they could help me with my problem, but then backtracked on this, so very misleading. I would not do business with this firm again as they are so insulting and critical towards me! Can't see how there can be so many 5* Reviews when I had such a bad experience.

9 December 2024
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi, and thank you for providing us feedback.

After reviewing your file with our team, we have provided by email some further clarification regarding the reason why we unfortunately could not proceed with your initial enquiry. If you could please check your messages regarding this, and if you have any further questions please do not hesitate to get back in touch with us and we would be more than happy to further discuss with you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Margaret Freda Whensley Leg injury 2/22023cident happened on the 2nd of Feb…

The incident happened on the 2nd of Feb 2033.We initially called the police who attended our home ten weeks later and it became quite obvious to us that due to the elderly lady who caused my injuries who had physical and mental issues the police were reluctant to take matters further. Prior to the Police attending we also contacted our local solicitors who said that the invalid carriage which collided with me would not have Insurance so there was no one to claim off. At this stage we felt our position was hopeless but then by chance we saw your advertisement on our mobile phone no win no fee I contacted your office and spoke to Aimee Fox who was very helpful and asked for details of the incident and contacted everyone involved including two eye witnesses the case was then passed to Rob Crompton in the absence of Tim Driver who once involved was sympathetic to our case and kept us informed as to how the case was progressing on a regular basis and although the progress seemed quite lengthy, frankly the case would have been a none starter from everyone other than Oakwood Solicitors. In closing our thanks to all involved at Oakwood Solicitors but in particular Tim Driver.

2 December 2024
Rated 5 out of 5 stars

Highly recommend!

Rob was fantastic to deal with, super responsive and recovered more for me than I expected. Would highly highly recommend!!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend using Oakwood…

I would highly recommend using Oakwood Solicitors. They helped me to win my clinical negligence case and I now have peace of mind. Oakwood kept me informed at every stage of the case, and explained everything to me clearly and with sensitivity. Thank you.

21 November 2024
Rated 2 out of 5 stars

Yet another solicitor who didn't return…

Called on 4/10/2024 to be told that the solicitor was just about to speak to a client and would call back as soon as the call was finished but didn't

4 October 2024
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi, and thank you for your feedback.

For us to be able to look into this we would need some further information. Please could you give us a call on 0113 200 9720 if so, and we would be more than happy to assess the situation.

Kind regards,
Team Oakwood.

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