Oakwood Motor Company Bury Reviews 

495
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers had a great experience with this company. Consumers frequently praise the knowledgeable and friendly staff for guiding them through a smooth, completely pressure-free vehicle selection and purchase process. Many buyers also highlight the impressive variety of clean cars available and the efficient, helpful assistance provided by the team during financing and vehicle handover. Some reviewers were not happy with the after-sales service, mentioning prolonged communication gaps, ignored emails, and unaddressed mechanical or cosmetic issues. A few people experienced frustrating delays and felt that staff lacked proper support and responsibility once the initial car sale was successfully completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the helpful staff and smooth... See more

Product

Users describe ambiguous feelings regarding their product experiences, with reviewers reporting both... See more

Customer service

People report ambiguous experiences with customer service, noting that initial interactions during the buying... See more

User experience

Customers had great satisfaction with the user experience, often describing the process as smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good welcome and gathering information on the type of car I wanted to buy. No pressured sales. Opportunity to view and test drive a car seen on Auto Trader. Responsive pricing meant there was a pric... See more

Company replied

Rated 5 out of 5 stars

Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... See more

Company replied

Rated 5 out of 5 stars

Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sa... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.


Contact info

4.1

Great

TrustScore 4 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(495)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlotte was absolutely incredible

Charlotte was absolutely incredible. So insightful and personal with patience and care with me

7 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your wonderful review!

We’re delighted to hear that Charlotte provided such an incredible experience. Her insight, patience and personal approach are exactly what we pride ourselves on, so it’s fantastic to know you felt so well looked after.

We’ll be sure to pass your kind words on to her. Thank you for choosing Oakwood Motor Company — we truly appreciate your support! 🚗

Rated 5 out of 5 stars

Smooth sale

Smooth sale , Charlotte made it a breeze

31 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your great review!

We’re so pleased to hear the sale was smooth and that Charlotte made the whole process a breeze for you. That’s exactly the experience we aim to deliver.

We’ll be sure to pass your kind feedback on to her. Thank you for choosing Oakwood Motor Company — enjoy your new car! 🚗

Rated 5 out of 5 stars

Great garage, great staff.

Bought a lovely car from this garage with low miles.
The lady in admin who helped us with the finance was called Diana.
She was fantastic and helped us through the process with ease and would buy another car from Diana in the future. Thank you.

31 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your wonderful review!

We’re delighted to hear you found a lovely low-mileage car with us and that you had such a positive experience. It’s fantastic to know that Diana made the finance process easy and straightforward for you — she’ll be absolutely thrilled to read your kind words.

We truly appreciate your support and look forward to welcoming you back in the future when you’re ready for your next car.

Thank you again for choosing Oakwood Motor Company! 🚗

Rated 5 out of 5 stars

5 stars

Charlotte in the finance department was great!

6 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your great review!

We’re so pleased to hear that Charlotte provided such a positive experience in our finance department. She’ll be delighted to know you appreciated her help.

Thank you for choosing Oakwood Motor Company — we truly appreciate your support and hope you enjoy your new car! 🚗

Rated 5 out of 5 stars

5 star customer service

Thank you Olivia for 5 star customer service!!! You went above and beyond to help me get moving again
Very very happy. 😊

5 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your amazing 5-star review!

We’re absolutely delighted to hear that Olivia went above and beyond to help get you back on the road. Providing that extra level of care and support is exactly what we aim for, so it’s fantastic to know you were so happy with the service.

We’ll be sure to pass your kind words on to Olivia — she’ll be thrilled to read them.

Thank you for choosing Oakwood Motor Company, and we wish you many happy miles ahead! 🚗

Rated 5 out of 5 stars

Diana sorted my finance and tax smooth…

Diana sorted my finance and tax smooth process done quick and was nice

7 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your kind review!

We’re delighted to hear that Diana was able to sort your finance and tax quickly and smoothly. She always aims to make the process straightforward and stress-free, so it’s great to know you had a positive experience.

We’ll be sure to pass your lovely feedback on to her. Thank you for choosing Oakwood Motor Company — enjoy your new car! 🚗

Rated 5 out of 5 stars

Overall great experience.

No pressure from sales people. Viewed my car, went for a test drive and drove away in couple of hours.

Car was well prepped and what I especially liked that the alloys were not scuffed with good tyres on it.

7 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your fantastic review!

We’re so pleased to hear you enjoyed a relaxed, no-pressure experience and were able to view, test drive and drive away the same day. That’s exactly the smooth and straightforward service we aim to provide.

It’s also great to know you were happy with the preparation of the car — we take real pride in the condition of our vehicles, right down to the alloys and tyres.

Thank you for choosing Oakwood Motor Company, and we hope you enjoy every mile in your new car! 🚗

Rated 5 out of 5 stars

Thank you Diana ,yoy sort my finance…

Thank you Diana ,yoy sort my finance and my car.

7 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your lovely review!

We’re delighted to hear that Diana was able to get everything sorted smoothly with both your finance and your car. She’ll be thrilled to know you were happy with the service she provided.

Thank you for choosing Oakwood Motor Company — we wish you many happy miles ahead! 🚗

Rated 5 out of 5 stars

Paul was a real delight

Paul was a real delight, felt like I was talking to an old friend or someone I've known for years. Was incredibly easy, straight forward, not pushy and got me a deal I didn't think would be possible. Thank you again

5 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your fantastic review!

We’re delighted to hear that Paul made you feel so comfortable and looked after throughout the process. Creating a friendly, straightforward and pressure-free experience is exactly what we aim for, so it’s wonderful to know that came across.

We’ll be sure to pass your kind words on to Paul — he’ll be thrilled to hear he helped secure a deal you’re happy with.

Thank you again for choosing Oakwood Motor Company, and enjoy your new car! 🚗

Rated 5 out of 5 stars

Helpful

We went into Oakwood this weekend! And was helped by the lovely Andy Glover, he was very knowledgeable and helped us get the best deals possible! The experience was definitely a 5 star and I would 100% recommend him to friends if they were looking to purchase a new car! We didn’t feel rushed and felt like Andy had all the time in the world to help us with the deal!

Jess b

2 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your fantastic 5-star review, Jess!

We’re delighted to hear that Andy looked after you so well and helped you secure the best possible deal. It’s great to know you felt comfortable, unrushed and fully supported throughout your visit — that’s exactly the experience we aim to provide every customer.

Andy will be thrilled to read your kind words. We truly appreciate your recommendation and your support.

Thank you for choosing Oakwood Motor Company — we hope you enjoy every mile in your new car! 🚗

Rated 5 out of 5 stars

Thank you Diana ,perfect customer…

Thank you Diana ,perfect customer service you sort my car😊

3 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you so much for your lovely review!

We’re delighted to hear that Diana provided perfect customer service and helped get everything sorted for you. She’ll be so pleased to read your kind words.

Thank you for choosing Oakwood Motor Company — we’re glad we could help and wish you many happy miles ahead! 🚗

Rated 5 out of 5 stars

Very good experience

Very good experience. Fast and friendly service by Diana

2 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your kind review!

We’re delighted to hear you had a very good experience and that Diana provided fast and friendly service. She’ll be so pleased to know her efforts made a positive difference.

We really appreciate your feedback — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗

Rated 5 out of 5 stars

Speed and northern wit!!

1 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for the brilliant review!

We love that — speed and a bit of northern wit is exactly what we aim to deliver! 😄 We’re so pleased you had a great experience with us.

Thanks for choosing Oakwood Motor Company — enjoy every mile! 🚗

Rated 5 out of 5 stars

Great service and friendly staff

Diana was super helpful in setting up our finance. Really friendly and answered the questions we had. Would recommend this dealership.

31 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your lovely review!

We’re so pleased to hear that you found our team friendly and that Diana was able to help set up your finance smoothly while answering all your questions. Making the process clear and straightforward is something we always aim for.

We really appreciate your recommendation and your support. Thank you for choosing Oakwood Motor Company, and we hope you enjoy your new car! 🚗

Rated 5 out of 5 stars

Diana and Yasir were extremely helpful

Diana and Yasir were extremely helpful. They made sure I had the attention I needed.

28 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Thank you for your kind feedback! We’re delighted to hear that Diana and Yasir were extremely helpful and made sure you received the attention you needed. We’ll be sure to pass on your comments to them. If there’s anything else we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very quick and friendly service from…

Very quick and friendly service from Diane. Professional throughout, would do business again

28 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Mike, thanks for your kind review. We’re glad to hear you received quick and professional service from Diane. We appreciate your support and look forward to helping you again.

Rated 5 out of 5 stars

Thank you Diana,perfect customer…

Thank you Diana,perfect customer service.

27 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Matthew, thank you for your kind feedback. We’re delighted to hear you received perfect customer service from Diana. We really appreciate your review and your support.

Rated 5 out of 5 stars

Very satisfied!

Very fast, efficient turnover! I would like to say thankyou to Olivia Hall for being a great assistance!

24 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Logan, thank you for your great review. We’re really pleased to hear you were very satisfied and that everything was handled quickly and efficiently. Olivia will be delighted to hear your kind comments. Thanks again for choosing us.

Rated 1 out of 5 stars

Not as good as they seem

Holding out to write review in the hope they wouldn’t let me down but they have had nearly three weeks to resolve an issue.
Sold me a car with only 1 day left on mot so I had to rush around getting it booked in the day after purchase - hassle I didn’t need.
Car was sold with a faulty start/stop which we agreed to fix and invoice the company.
I got the car mot’d and fixed the button and have sent numerous emails, texts, phone calls and still have not had the agreed refund.
Oakwood have the potential to be really good but the truth is that once you are out the door they aren’t interested any more.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

My First car

I got my first car in the uk last year from Oakwood. And I can say from the sales department to the service department, they were really professional and ready to help.
I felt safe and comfortable closing a deal with them.
Recently, I wanted to swap my car, and they were willing to assist in the whole process. I would recommend them.

17 January 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Chidimma, thank you so much for taking the time to share your experience. We’re delighted to hear that you felt safe and comfortable throughout your first car purchase with us, and that both our sales and service teams were able to support you. It’s also great to know we could assist you again when it came time to swap your car. Thank you for your recommendation — it really means a lot to us.

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