Oakmans Estate Agents Reviews 

518
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often going above and beyond to assist. Many highlight the excellent service, clear communication, and efficient handling of their needs, making the overall experience smooth and stress-free. However, some customers also noted dissatisfaction with certain aspects of the service, citing issues like unresponsiveness, delays in follow-up, and a perceived lack of professionalism. These concerns included instances of administrative issues, management's approach, and concerns regarding customer care.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as professional, friendly, and helpful.... See more

Service

Customers had positive experiences with service, with many reviewers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and approachability... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

From valuation to completion Oakmans were amazing! They made everything simple with viewings. We obtained a very quick sale and from there to completion they communicated almost daily and supported... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(518)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t recommend Lisa highly enough as…

I can’t recommend Lisa highly enough as a mortgage advisor. From the very beginning, she took the time to fully understand my situation and explained everything clearly and honestly. Not only did she secure a great mortgage deal for me, but her protection advice was just as thorough and reassuring, making sure I was properly covered and giving me real peace of mind.

What really set Lisa apart was how she helped me when another adviser had told me I wouldn’t be able to get a mortgage unless I was prepared to pay a very high interest rate. Lisa quickly showed that this simply wasn’t the case. She looked after everything with care and expertise and found a solution that worked far better than I had been led to believe was possible.

Throughout the process, Lisa was supportive, professional, and always available to answer questions. I genuinely felt she had my best interests at heart, and I wouldn’t hesitate to recommend her to anyone looking for both excellent mortgage advice and comprehensive protection guidance.

15 December 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review. We’re so pleased to hear that Lisa provided clear, honest advice and supported you throughout the process, finding a solution that worked well for you. Your recommendation really means a lot - thank you for sharing your experience.

Rated 5 out of 5 stars

Lisa the mortgage advisor was…

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful however having her on the end of the phone put me straight at ease. I can’t recommend Lisa enough! Thank you so much.

15 December 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for such a fantastic review. We’re delighted to hear that Lisa provided exceptional support from start to finish and was always on hand to answer your questions and concerns.

Rated 5 out of 5 stars

Thank you Sue

I am giving Oakmans at Harborne five stars for one reason…..Sue. She went above and beyond, showed empathy and understanding at a very stressful time. Sue made the whole process bearable.
Thank you.

2 December 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great review. We’re so pleased to hear that Sue was able to support you with such empathy and understanding during a stressful time, and that she helped make the process more manageable. Your lovely feedback has been passed on to her.

Rated 5 out of 5 stars

Our experience was fantastic

Our experience was fantastic, Lesley was very polite, friendly and helpful. She always made sure we understood were we where in the process and what was next. Lesley thank you so much for all your help buying our house would not have been as easy as it was without you. Thank you!

24 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you Samantha for such a wonderful review. We’re delighted to hear that your experience was so positive and that Lesley was able to guide you clearly through each stage of the process.

Rated 5 out of 5 stars

Wonderful experience

We're in the process of buying our first home and Oakmans have been nothing but helpful so far. We were shown the house by Sophie, who was incredibly kind and explained a few bits to us with such enthusiasm and patience, since we'd never been through this process before and although we knew we loved this house, we had no idea what to do next. Sophie answered all of my many questions and was super helpful while we were looking around the house. Long story short, we put an offer the same evening, had it accepted the next morning and are now patiently awaiting to move into our first home!

18 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that your experience as first-time buyers has been such a positive one and that you’ve felt well supported throughout the process so far. Congratulations on having your offer accepted - we wish you all the very best as you prepare to move into your first home.

Rated 5 out of 5 stars

Excellent team

Excellent team, very professional and they guide you through the process step by step. Extremely happy with the service they provide, head and shoulders above their competitors.

7 December 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for such fantastic feedback, Christopher. We’re delighted to hear how happy you are with the service provided, and that the team’s professionalism and clear guidance made the process smooth for you.

Rated 5 out of 5 stars

Great service

Great service, friendly, efficient and fast

4 December 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review, Graham! We appreciate your great feedback.

Rated 5 out of 5 stars

Great!

Dominic was friendly and professional. Certainly knew what he was doing. No disruption whatsoever.

4 December 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback. We’re pleased to hear that Dominic was friendly and professional, and that everything was handled smoothly with no disruption.

Rated 5 out of 5 stars

Excellent sales progression

Sue in sales progression in particular was incredible and the transaction wouldn't have happened without her! Thank you very much

28 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind words. We’re really pleased to hear that Jamie provided top-class communication and organised the photo shoot so well. We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Quick and easy service and helped us…

Quick and easy service and helped us out even though our original house had been taken, Jai was very nice and great to talk to for any questions I had

26 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback, Izaak. We’re pleased to hear the service was quick and easy, and that Jai was able to help once the original property was no longer available.

Rated 4 out of 5 stars

Quick and simple service

Quick and simple service from Jai however it would be nice to know the prices of the properties before going to view them.

26 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback, Ed. We’re glad to hear the service was quick and straightforward, and we’ll use your comments on property pricing to help make the process smoother going forward.

Rated 5 out of 5 stars

Ollie was very helpful and explained…

Ollie was very helpful and explained the process to us well. Very friendly !

24 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re really pleased to hear that Ollie was so helpful and took the time to explain the process clearly - we will pass on your compliments.

Rated 5 out of 5 stars

Amelie

Amelie, she was very helpful and answered all our questions.

22 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review Em!

Rated 5 out of 5 stars

In and out very efficiently

In and out very efficiently, found exactly the house we were looking for. Harrison was very helpful and helped us through the whole process.

20 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for the great feedback! We’re glad the process was smooth and that you found the house you wanted. We’ll be sure to pass your comments on to Harrison.

Rated 5 out of 5 stars

Very good service

Very good service, quick and efficient. Would recommend 100% especially if harrison is your estate agent.

20 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for the great review! We’re glad the service was quick and efficient for you, and we’ll make sure Harrison sees your feedback. We really appreciate the recommendation.

Rated 5 out of 5 stars

Very good service

Very good service. Quickly sorted through houses and took us out to them. House sorted in 2 hours. Harrison is a great representative for the company. 100% recommend

20 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi, thank you for taking the time to leave us a review. We’re glad the process was quick and that you were able to find a house so efficiently.

Rated 5 out of 5 stars

Abi and Paul were very helpful.

Abi and Paul were very helpful.

19 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for sharing your feedback. It’s great to hear that Abbi and Paul were able to help - we’ll make sure they see your comments.

Rated 5 out of 5 stars

Paul and Abbi where very helpful today…

Paul and Abbi where very helpful today with finding our second year house and gave us lots of helpful information.

19 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for taking the time to leave a review. We’re really glad to hear that Abbi and Paul were helpful and gave you the information you needed while looking for your second-year house. We’ll be sure to pass your feedback on to them.

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